The role involves overseeing key operational tasks, ensuring compliance with established policies and procedures, and maintaining accurate records of all transactions. Duties include collaborating with cross-functional teams to meet project deadlines, conducting regular audits to verify data integrity, and providing recommendations for process improvements. Additionally, the position requires managing stakeholder communications, addressing issues promptly, and supporting team members to achieve organizational objectives efficiently. Proficiency in relevant software and tools is essential, along with a strong commitment to maintaining high standards of accuracy and professionalism.
Devising, implementing, and managing the website’s overall strategy, development lifecycle, and ongoing maintenance.
Develop and execute an innovative web communication strategy for the corporate website(s), affiliated sites and pages, and the Knowledge Repository, ensuring alignment with the organization’s mandate, objectives, and brand identity.
Oversee the continuous development, upkeep, and improvement of the organization’s web platforms utilizing Drupal and Space, guaranteeing their operational reliability, intuitive navigation, user-centric design, and technical optimization while maintaining seamless interoperability and integrative functionality.
Establish and enforce compatibility and technical benchmarks to guarantee that UNEP web platforms are fully accessible to all users, regardless of language.
Experts in this role will lead web developers, designers, and service providers through the implementation of technical solutions and enhancements for web platforms and the Knowledge Repository.
Offer technical assistance to internal stakeholders and end-users on the functionality, navigation, and CMS usage of the website and Knowledge Repository.
To identify and resolve technical issues, bugs, and errors, ensuring the uninterrupted functionality and performance of UNEP’s web platforms and Knowledge Repository.
Work collaboratively with internal IT support teams and external vendors to resolve advanced technical issues, manage necessary services and subscriptions, and ensure the seamless deployment of new applications.
Business analysis and quality assurance encompass evaluating processes, systems, and data to identify opportunities for enhancement, ensuring alignment with business objectives and industry standards. This involves meticulously analyzing requirements, documenting findings, and facilitating stakeholder communication to drive informed decision-making. Additionally, quality assurance professionals conduct thorough testing, validate deliverables, and implement corrective measures to maintain high standards of accuracy, reliability, and compliance throughout project lifecycles.
Perform business analysis, process mapping, and requirements elicitation to assess the needs and priorities of internal stakeholders and establish business requirements for websites, campaign sites, and the Knowledge Repository.
Translate business requirements into precise application functionality, specifications, project documentation, and structured work plans to ensure alignment with organizational objectives.
Conceive and develop innovative products and solutions by applying creative problem-solving techniques, design thinking methodologies, and iterative prototyping processes.
Act as the primary liaison for internal stakeholders, guaranteeing that the web platform and Knowledge Repository’s content and functionality consistently support business objectives, align with overarching strategies, and are maintained with updated language versions.
Collaborate with graphic designers, UX/UI specialists, and content creators to uphold visual coherence, usability, and brand identity throughout the website.
Deliver expert-led training sessions to team members, content creators, and website users, focusing on content management best practices, CMS operations, website protocols, and template utilization. This initiative aims to deepen understanding of how digital platforms contribute to improved user engagement and the expansion of UNEP’s audience reach.
Developing and overseeing content strategies and their execution is a key responsibility, ensuring alignment with organizational goals and brand messaging. This involves planning, curating, and publishing high-quality content across various platforms while maintaining consistency in tone, style, and quality. Additionally, the role requires monitoring performance metrics to assess engagement and effectiveness, refining approaches as needed to optimize reach and impact. Strong organizational and analytical skills are essential to manage content calendars, collaborate with cross-functional teams, and adapt strategies based on data-driven insights.
Develop and execute a robust web content strategy that is fully aligned with the organization’s goals and the needs of its target audience across all web platforms and the Knowledge Repository. Establish and maintain streamlined workflow processes and a scalable content management system to oversee page and feature development, implementation, editing, and translation activities.
Source premium content for the website, meticulously verifying its accuracy, relevance, and alignment with brand standards while optimizing it for search engines and ensuring high engagement levels.
Regular quality control must be performed to assess adherence to branding, theming, and template standards, ensuring a cohesive and consistent presentation across all web pages. This involves upholding uniformity in fonts, formatting, icons, images, and layout to maintain brand integrity and visual cohesion.
Monitor feedback to determine appropriate responses, leveraging insights to improve and expand existing content while spearheading the creation of new, specialized sections and webpages.
Craft comprehensive organic and paid digital marketing strategies designed to elevate messaging and boost engagement surrounding the triple planetary crisis and associated campaigns.
Develop strategic plans and lead the execution of campaigns across multiple digital platforms, such as search engines, Google and Bing paid search, and YouTube.
Monitor and enhance system performance to ensure optimal efficiency and reliability.
Develop a comprehensive measurement framework to evaluate the effectiveness of web platforms, the Knowledge Repository, web pages, and campaigns, while ensuring ongoing monitoring and performance reporting.
Analyze and track key performance indicators for the web platform—including traffic patterns, user engagement levels, and conversion rates—through the utilization of specialized analytics tools.
Conduct comprehensive data analysis to uncover meaningful trends, pinpoint opportunities for improvement, and enhance user experience, ultimately boosting traffic and driving key business results.
Supervise the reporting process, delivering performance insights monthly, quarterly, and annually, as well as for individual campaigns.
Develop and execute optimization strategies informed by data-driven insights, including A/B testing methodologies, SEO enhancements, and usability refinements to elevate performance and user experience.
Conduct comprehensive market research and analyze emerging trends to pinpoint opportunities for enhancing web and campaign performance.
Monitor and evaluate the latest developments in digital marketing technologies and emerging trends to ensure strategic alignment with industry advancements.
Gathers and examines data to detect trends or patterns, delivering insights through graphs, charts, tables, and reports with advanced data visualization techniques. These findings support strategic planning, informed decision-making, presentation of results, and comprehensive reporting, ensuring data-driven outcomes across the organization.
Holder of a pertinent bachelor’s or advanced degree in an applicable field, along with proven expertise in instructional methodologies or related specializations. Should exhibit strong analytical and problem-solving proficiencies alongside excellent communication and organizational talents. Capable of adeptly managing multiple responsibilities and fostering collaborative team dynamics, while ensuring meticulous attention to detail and adherence to established protocols. Prior experience in educational settings or instructional roles is required.
A master’s degree or equivalent advanced academic qualification in Software Engineering, Computer Science, Information Systems, Communication, Public Information, or a closely related discipline is mandatory.
A first-level university degree, supplemented by an additional two years of relevant professional experience, may be considered equivalent to an advanced university degree.
Completion of degree and nondegree programs in data analytics, business analytics, or data science is preferred.
We seek an experienced professional to join our team, bringing a proven track record of relevant work experience in the specified field. The ideal candidate will have demonstrated expertise through hands-on roles, showcasing problem-solving abilities and adaptability in dynamic environments. A minimum of [X years] of progressive experience is required, with a focus on [specific industry, function, or skill set]. Responsibilities will include applying this experience to drive results, mentor junior team members, and contribute to strategic initiatives that align with organizational goals. Strong communication and leadership skills are essential to collaborate effectively across departments and deliver measurable outcomes.
Minimum five years of progressively responsible experience in designing, developing, and overseeing web and knowledge platforms for a substantial science-focused organization or equivalent institution is essential.
Proven experience leading medium to large-scale technical projects within a multistakeholder framework is essential.
Proficiency in administering content management systems, specifically Drupal, and overseeing web content coordination is essential.
Proficiency in overseeing library or knowledge platforms, particularly with the technical administration of repository software like Space, is essential.
A proven track record of at least two years in leading cross-functional teams is essential, with accountability for strategic planning, performance evaluation, and achieving key deliverables.
A background in digital media strategy, transformation initiatives, campaign management, and other forms of public information dissemination is essential.
Preferred candidates will have prior involvement in leading change management projects within the United Nations framework or comparable international bodies.
Proficiency in at least one project management tool, such as Microsoft Project, is preferred.
A minimum of two years of experience in data analytics or a related field is preferred.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
5 years
