Overview
Diego is in search of a driven and innovative IT & Social Media Intern to strengthen our team. This position suits a technically adept professional eager to leverage digital communication, content development, and IT assistance. The intern will acquire practical exposure by assisting with IT systems alongside enhancing the organization’s digital footprint and engagement initiatives.
This internship provides an exceptional chance for emerging professionals to acquire practical experience in information and communication technology (ICT), global health communications, digital storytelling, social media strategy, and analytics within an international development organization.
The internship is scheduled to commence in July 2026 for an initial duration of three months, with the prospect of extending beyond September contingent upon performance evaluations, organizational needs, and resource availability.
Responsibilities
IT Support professionals provide technical assistance to users, addressing hardware and software issues, and ensuring smooth operation of computer systems and networks. They diagnose and resolve technical problems, perform installations and upgrades, and maintain IT infrastructure. Responsibilities include troubleshooting network connectivity, configuring user accounts, and providing guidance on system usage. Candidates should possess strong problem-solving skills, familiarity with operating systems like Windows, macOS, or Linux, and experience with helpdesk software. Excellent communication abilities and a customer-service mindset are essential for effectively supporting diverse end-users and minimizing downtime.
Deliver immediate technical assistance to employees, addressing hardware malfunctions, resolving software complications, and troubleshooting network-related concerns.
Provide support for the installation, configuration, and ongoing maintenance of IT infrastructure, ensuring optimal performance and reliability.
Provide technical assistance for resolving issues related to computers, printers, and office software.
Assist in sustaining accurate IT inventory records and up-to-date documentation to ensure efficient asset management and operational clarity.
Facilitate the safeguarding of data integrity and oversee the implementation of robust backup protocols to mitigate potential risks and ensure continuous operational resilience.
Our role involves overseeing and executing strategic initiatives for social media platforms, ensuring brand consistency, engaging audiences, and driving measurable growth. Key responsibilities include content creation and curation, community management, performance analytics, and targeted advertising campaigns. Proficiency in platforms such as Facebook, Instagram, LinkedIn, Twitter, and TikTok is essential, along with expertise in tools like Hootsuite, Buffer, or Sprout Social. Strong written and verbal communication skills are required, as is the ability to analyze data to refine strategies. A background in marketing, communications, or a related field is preferred, and familiarity with SEO and content optimization is a plus. This position demands creativity, adaptability, and a results-driven mindset to maximize online presence and engagement.
Contribute to the operational oversight of Diego Kenya’s social media channels, such as LinkedIn, X (Twitter), Facebook, Instagram, TikTok, and additional platforms as they emerge.
Assist in the coordination and dissemination of social media content, ensuring alignment with key organizational priorities and ongoing campaigns.
Track and analyze social media trends to pinpoint opportunities for enhanced audience interaction and increased visibility.
Handle routine inquiries promptly while escalating any sensitive or complex communication matters as required.
We are seeking a skilled Content Developer to create engaging and informative materials across various platforms. The ideal candidate will have a strong background in writing, editing, and content strategy, with experience in digital marketing. Responsibilities include researching topics, crafting compelling copy, and optimizing content for SEO and user engagement. Proficiency in content management systems and a keen eye for detail are essential. Familiarity with analytics tools to measure performance and adjust strategies accordingly is a plus. This role requires adaptability, creativity, and the ability to meet deadlines in a fast-paced environment.
Craft compelling social media content, including captions, visuals, photography, and short-form video assets, designed to captivate and resonate with audiences.
Cover events, campaigns, workshops, and field activities by providing real-time updates and engaging digital narratives.
Assist in transforming complex technical and programmatic details into engaging, easily digestible digital content tailored for diverse audiences.
Collaborate with program teams to collect photos, testimonials, and success stories.
Provide assistance with video recording, photography, and editing to enhance digital campaigns and organizational visibility.
We provide assistance for influencer campaign initiatives, ensuring seamless execution and optimal performance. Responsibilities include coordinating with influencers, managing campaign timelines, and tracking deliverables to meet strategic objectives. The role requires strong organizational skills, proficiency in social media platforms, and the ability to analyze campaign metrics for insights. Prior experience in digital marketing, influencer partnerships, or related fields is preferred, along with excellent communication and project management abilities.
Collaborate with stakeholders to identify and engage influencers and digital content creators whose audiences and content align with campaign goals, ensuring strategic alignment and measurable impact.
Support the oversight of influencer engagement workflows, including content tracking, approvals, and performance reporting.
Analyze the effectiveness of influencer campaign outcomes and evaluate audience interaction metrics.
Assist in the expansion of digital campaigns and foster community engagement initiatives.
The role involves collecting, analyzing, and interpreting data to generate meaningful insights, followed by the creation of comprehensive reports that support strategic decision-making. Responsibilities include maintaining data accuracy, identifying trends, and ensuring compliance with established reporting standards. Proficiency in data visualization tools, statistical analysis, and advanced Excel functions is required, along with the ability to translate complex findings into clear, actionable recommendations. Strong analytical skills, attention to detail, and effective communication are essential to collaborate with stakeholders and drive data-driven solutions.
Evaluate and oversee metrics related to social media performance, as well as analyze engagement analytics to assess effectiveness and reach.
Compile monthly social media performance reports that detail growth metrics, engagement levels, reach indicators, influencer effectiveness, and campaign visibility.
Facilitate the analysis of analytics data to enhance content strategy and bolster audience engagement.
We enhance brand recognition and drive campaign success through strategic initiatives and collaborative efforts. This role involves supporting marketing activities to ensure cohesive messaging and impactful execution across various channels. Responsibilities include coordinating promotional materials, analyzing performance metrics, and collaborating with cross-functional teams to amplify brand presence and campaign effectiveness. Ideal candidates should possess strong organizational skills, a keen eye for detail, and experience in marketing or related fields.
Implement digital campaigns focused on family planning, reproductive health, digital health, and other key health priorities effectively, ensuring alignment with strategic objectives and stakeholder needs.
Ensure all content adheres to Jhpiego’s established branding and communication standards.
Identify innovative strategies to enhance digital presence and foster meaningful stakeholder engagement.
Duties include providing administrative assistance and coordinating tasks to ensure smooth operations. This role entails organizing schedules, managing correspondence, and supporting team members with logistical arrangements. Strong organizational skills, attention to detail, and proficiency in office software are essential. Additionally, the position requires effective communication abilities to liaise between departments and external stakeholders.
Deliver comprehensive IT support services as required throughout the organization, ensuring seamless technical assistance and troubleshooting for end-users and infrastructure components.
Develop and sustain structured content calendars alongside well-maintained digital asset repositories to ensure efficient workflow and accessibility.
Collaborate as needed with external vendors, designers, influencers, media partners, and photographers to ensure seamless coordination.
Attend collaborative sessions focused on communications strategy development and creative brainstorming to contribute to planning efforts.
Bachelor’s degree in a relevant field is essential, with a minimum of three years of professional experience in a comparable role. Proficiency in [specific software/tool] and strong analytical skills are mandatory. Excellent organizational abilities, attention to detail, and the capacity to manage multiple projects simultaneously are required. Candidates must demonstrate effective communication skills, both written and verbal, and the ability to collaborate seamlessly in a team environment. Familiarity with industry regulations and compliance standards is preferred.
A completed bachelor’s degree in Information and Communication Technology (ICT), Computer Science, Communications, Digital Marketing, Public Relations, Journalism, Media Studies, Marketing, Photography, Film Production, or a closely related discipline is required.
Individuals should possess a solid understanding of IT systems, expertise in troubleshooting methodologies, and proficiency with office software suites.
Proven track record in social media management for a brand, organization, business, or personal portfolio.
Demonstrates a foundational knowledge of digital communications, influencer outreach, and techniques for audience engagement.
Proficiency in social media analytics platforms and reporting tools is a prerequisite for this role.
Proficiency in photography, video recording, and short-form video editing would be advantageous.
Proficiency in tools like Canva, Meta Business Suite, LinkedIn, X Analytics, Cap Cut, Adobe Express, or comparable platforms is preferred.
Exceptional proficiency in writing, editing, and crafting compelling narratives is essential.
Professional graphic design and content creation competencies are highly valued.
Highly developed organizational abilities and meticulous attention to detail.
Capable of thriving in a dynamic, high-velocity setting through effective teamwork and collaboration.
Preferred Attributes
Demonstrates advanced proficiency in Information and Communication Technology (ICT), encompassing a robust understanding of hardware, software, networking, and digital systems, with the ability to troubleshoot, configure, and optimize technological solutions effectively.
Seeking an individual with a dynamic and forward-thinking approach who thrives on innovation and initiative. The ideal candidate will possess the ability to think outside conventional boundaries, demonstrate proactive problem-solving skills, and adapt swiftly to evolving challenges. This professional will consistently bring fresh perspectives to drive progress and enhance efficiency within the team.
Professionals with a passion for international health initiatives and development communications are encouraged to apply. This role requires a keen understanding of global health challenges and the ability to effectively convey complex information to diverse audiences. Candidates should demonstrate a strong commitment to advancing health equity and sustainable development goals through strategic messaging and outreach efforts.
Skilled in fostering effective interpersonal relationships and conveying information clearly and persuasively.
Demonstrated capacity to manage multiple priorities simultaneously while consistently delivering results within specified timeframes.
Individuals who demonstrate a strong enthusiasm for digital storytelling and a commitment to engaging audiences are encouraged to apply.
Professionals with a keen interest in digital campaign management, strategic influencer engagement, and dynamic multimedia storytelling are encouraged to apply. The ideal candidate will demonstrate a strong passion for crafting compelling narratives across various digital platforms while leveraging influencer partnerships to amplify reach and engagement. Expertise in developing integrated campaigns that seamlessly blend multimedia elements is essential for driving measurable impact and fostering authentic audience connections.
The Intern will acquire valuable professional experience through participation in diverse projects and daily operations within the organization. They will develop essential skills in communication, problem-solving, and teamwork by collaborating with cross-functional teams. Additionally, the Intern will gain exposure to industry-specific tools, technologies, and best practices while contributing to meaningful initiatives. This role offers opportunities to network with professionals, receive mentorship from experienced leaders, and receive constructive feedback to enhance performance. The Intern will also have the chance to apply classroom knowledge to real-world scenarios, fostering both personal and professional growth.
With a proven track record in delivering direct IT support, you bring practical expertise to troubleshoot and resolve technical issues efficiently.
Diagnose and resolve technical issues related to hardware and software for computers, printers, and other devices.
Responsibilities include installing and configuring operating systems, applications, and system updates to ensure optimal performance and security. This involves deploying software, adjusting system settings, and validating configurations to meet organizational standards and compatibility requirements.
Cybersecurity Awareness encompasses the education and implementation of data protection protocols, adherence to password policies, and the adoption of safe IT practices to mitigate risks and enhance organizational security.
IT Asset Management involves systematically tracking and maintaining an organization’s equipment inventory to ensure accurate, up-to-date records of hardware, software, and other IT assets throughout their lifecycle. This role is responsible for monitoring asset utilization, conducting audits, and optimizing resource allocation to support operational efficiency and compliance with relevant policies and regulations. By maintaining precise inventory data, the position helps mitigate risks associated with asset loss, theft, or unauthorized usage while enabling informed decision-making for IT procurement, upgrades, and lifecycle planning.
Demonstrated expertise in overseeing digital communications initiatives for a globally operating non-governmental organization is required.
Proficiency in public health initiatives and strategic communication methodologies is essential. Experience with health promotion campaigns and dissemination of key health messages is required.
Professionals should possess practical expertise in analytics, influencer campaign management, campaign reporting, and content strategy.
We are seeking an individual to contribute to photography, video production, and digital storytelling efforts, providing valuable assistance in executing these creative projects.
You will collaborate with diverse teams of healthcare professionals and communication specialists to achieve shared objectives. This role offers the chance to engage with various experts across health and communications sectors, fostering a dynamic and integrated approach to projects.
Professional mentoring and portfolio development opportunities are provided.
Professional candidates are encouraged to submit their applications for consideration. All applicants must possess the requisite qualifications and experience outlined in the official posting to be eligible for review. Submission of required documentation, including resumes, cover letters, and any additional materials specified, should be completed by the designated deadline. Applications will be evaluated based on alignment with the outlined criteria and overall suitability for the role.
Qualifications
BA/BSc/HND
