Do you have a strong commitment to financial stability and supporting off-grid communities through renewable energy solutions? Our client, a pioneering solar energy firm, is currently seeking a Debt Collections Intern to integrate into their energetic team and contribute meaningfully to the effective recovery of credit for their pay-as-you-go solar systems.
We oversee daily operations to ensure smooth workflow, manage project timelines, and coordinate cross-functional teams to meet deadlines. Our responsibilities include analyzing performance metrics, identifying areas for improvement, and implementing strategic initiatives to enhance productivity. Additionally, we provide guidance and support to staff, resolve conflicts, and foster a collaborative work environment. Ensuring compliance with company policies and industry regulations is also a key priority.
Oversee a diverse portfolio of delinquent accounts with a focus on expediting the recovery of outstanding payments in a timely manner.
Develop and implement efficient recovery strategies that comply with the Company’s PAGO credit policy.
Craft mutually agreeable payment arrangements, final settlement terms, and payoff timelines in collaboration with clients to ensure alignment with their financial circumstances.
Handle customer inquiries, complaints, and disputes with professionalism and efficiency, ensuring timely resolution while maintaining a courteous and respectful approach.
Collaborate with sales and technical teams to resolve account-specific concerns and elevate any unresolved technical issues for further attention.
Recommend initiating repossession proceedings for the Company’s systems when borrowers are in default and all viable recovery options have been thoroughly explored.
Evaluate customer accounts to detect delinquencies, deceased individuals, or those experiencing incapacitation, ensuring prompt reporting to the Finance Manager for appropriate follow-up.
Monitor collection performance on a daily basis and compile monthly portfolio performance reports.
Accurately document and promptly update customer payment statuses to maintain precise records.
Ensure consistent progress toward monthly collection targets established by your supervisor.
Bachelor’s degree in Computer Science, Engineering, or a related field is required, along with a minimum of 5 years of experience in software development. Proficiency in programming languages such as Java, Python, or C++ is essential, and familiarity with databases like MySQL or Oracle is preferred. Candidates should have experience with web development frameworks and tools such as React, Angular, or Node.js. Strong problem-solving skills, excellent communication abilities, and a collaborative mindset are crucial. The ability to work in an Agile environment and manage multiple projects simultaneously is also necessary. Knowledge of cloud services like AWS or Azure is a plus.
A bachelor’s degree or diploma in finance, credit management, business administration, or another relevant business discipline is required.
Demonstrates strong competency in utilizing the MS Office Suite, with a particular emphasis on Excel.
Proficiency in mobile money platforms and PAGO repayment models is considered advantageous.
Proven expertise in negotiation and fostering strong interpersonal relationships is essential.
Demonstrates exceptional emotional intelligence and maintains a consistently professional demeanor in client interactions.
Exceptional aptitude for resolving complex issues and making well-informed, strategic decisions.
Capable of executing responsibilities autonomously while consistently achieving established objectives with minimal oversight.
Meticulous professional with strong aptitude for maintaining precise records and producing accurate reports.
Collaborative professional exhibiting a proactive and resilient mindset.
Qualifications
BA/BSc/HND , Diploma
