Oversee a range of critical duties, including developing and implementing strategic initiatives to enhance operational efficiency, leading cross-functional teams to achieve project milestones, and analyzing performance metrics to identify areas for improvement. Collaborate with senior leadership to align departmental goals with organizational objectives, ensuring seamless integration of processes across the company. Monitor industry trends and competitive landscapes to inform decision-making and maintain a competitive edge. Additionally, mentor and develop team members to foster professional growth and enhance overall productivity. Ensure adherence to compliance standards, risk management protocols, and regulatory requirements while promoting a culture of accountability and continuous improvement.
Cultivate enduring client partnerships by gaining a deep comprehension of their supply chain obstacles while fostering robust connections with both current and prospective customers.
Serve as the primary liaison for customer inquiries, providing prompt and clear communication regarding key trends, rate adjustments, and policy updates for your designated accounts.
The sales team provides regular reports and feedback regarding opportunities, as well as the fulfillment of contracts for both Ocean and Landside services.
Regularly evaluate customer advancement toward specified objectives and ensure achievement of desired outcomes in adoption, usage, business value, friction reduction, and overall relationship strength.
Support Sales by engaging with clients through visits and interactions to gain insights into their business operations and specific requirements, facilitating tailored solutions to meet their needs.
As a customer advocate, prioritize the timely resolution of customer needs and account issues by collaborating with internal teams as necessary to leverage available resources effectively.
Oversee the allocation process and liaise with clients to ensure adherence to their commitments.
Oversee the tender preparation and contracting procedures while collaborating closely with the Tender Contract Management (TCM) team to deliver a thorough and competitive proposal to clients.
Coordinate the L&S Quoting & Contracting process in collaboration with key stakeholders to ensure seamless execution and alignment with organizational goals.
Contract renewals and management must be executed promptly and efficiently to ensure seamless operations and compliance with agreed terms.
Responsibilities include fostering relationships with customers throughout the entire contract lifecycle, from initial agreement to ongoing performance and ensuring their satisfaction.
Oversee the distribution and execution of contract fulfillment processes, both within the organization and with external partners.
Provide assistance in resolving issues and advance transactional initiatives to achieve ITS (One Team Sales) objectives.
Dedicated to ensuring exceptional customer experiences, this role focuses on proactive customer follow-up and driving initiatives to enhance satisfaction levels. Responsibilities include maintaining ongoing communication with clients, identifying opportunities for improvement, and implementing strategies to foster long-term loyalty and positive feedback.
Client engagement involves conducting in-person visits to analyze customer operations and identify their unique requirements to determine the most effective ways to assist them.
The Sales team’s dedicated Learning and Development specialist will spearhead training initiatives to enhance team performance and skill development. This role involves designing, implementing, and evaluating comprehensive learning programs tailored to the Sales team’s needs. Responsibilities include identifying skill gaps, creating engaging training materials, and delivering sessions that drive measurable improvements in sales effectiveness. Collaboration with leadership and cross-functional teams will ensure alignment with organizational goals. The ideal candidate will possess strong instructional design skills, a deep understanding of sales processes, and a passion for fostering continuous professional growth.
WHO WE ARE LOOKING FOR:
Someone with:
Requires three to five years of hands-on experience in customer service, logistics, or freight forwarding.
Seasoned professionals with a track record of overseeing the complete lifecycle of shipment operations and maintaining strong, lasting customer connections are sought for this role.
Demonstrated expertise in managing intricate client accounts and resolving high-level escalations with proficiency. Skilled in navigating challenging situations while maintaining exceptional client satisfaction and operational efficiency. Proven ability to address multifaceted issues and deliver timely, effective solutions to ensure seamless account management and resolution.
Accomplished professionals with a track record in commercial logistics roles are sought, particularly those with expertise in designing tailored solutions for clients in the Reefer and FMCG sectors.
Demonstrates a strong history of success in B2B sales, with a preference for experience in the shipping, logistics, or transportation sectors.
Proven expertise in consultative and value-driven selling methodologies, employing solution-focused strategies to address client needs.
With the ability to work autonomously and a proactive approach, this role demands a strong entrepreneurial drive along with unwavering dedication.
Proficient in effectively communicating the benefits of tailored, end-to-end solutions that seamlessly integrate Maersk’s diverse product and service offerings.
Proficiency in the Reefer and FMCG sectors is required.
With a keen focus on continuous improvement, we seek individuals who are committed to driving ongoing enhancements and optimizations across all aspects of our operations.
Proven ability to convey ideas clearly and resolve challenges effectively.
Self-motivated, independent starter who is also a good team player.
Proven ability to interpret complex data, identify trends, and derive actionable insights through meticulous examination and logical reasoning.
Qualifications
BA/BSc/HND
Experience Required
3 - 5 years
