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Home Jobs Nairobi Customer Success Executive

Customer Success Executive

SENRI Ltd. (Africa Incubator Ltd.)  · ICT / Telecommunication

Full Time Nairobi
Nairobi
Deadline: 9 September 2026
Posted June 11, 2026

About the job

We seek a strategic leader to cultivate and sustain high-value relationships with enterprise clients throughout the project implementation phase. Our mobile-based sales automation solution, HENRI, is designed to revolutionize enterprise workflows and enhance distribution networks across Africa. Since its inception in 2015, we have successfully developed the service and acquired customers in Nigeria, Kenya, and Uganda, supported by a diverse, multinational team of Nigerian and Japanese professionals. To drive continued expansion and empower our team, we invite you to join our mission.

Scope of work

We assist corporate clients in maximizing the benefits of our service offerings through expert guidance and tailored solutions.

Conduct onboarding sessions for new customers, covering essential product setup and training requirements.

Review sales representatives’ usage metrics to determine which individuals are utilizing or failing to utilize the system. Identify patterns in engagement to assess compliance and efficiency, ensuring accurate tracking of tool adoption across the team.

Professionals will consult with sales representatives to address any operational challenges they encounter while utilizing the system.

Drive solutions to enhance customer, specifically manager, satisfaction levels effectively.

Prepare and submit reports as required, ensuring timely and accurate delivery according to established schedules and directives.

We seek a highly organized and proactive professional capable of overseeing and coordinating multiple administrative functions with precision and efficiency. The ideal candidate will manage schedules, handle correspondence, and ensure seamless communication across departments to support operational excellence. Responsibilities include maintaining records, preparing reports, and facilitating meetings while adhering to established protocols. Proficiency in office software, strong attention to detail, and the ability to prioritize tasks in a fast-paced environment are essential requirements for this role.

Working conditions

The schedule for this position is from 8:30 AM to 5:30 PM, Monday through Friday.

A standard work schedule is observed from Monday through Friday.

Compensation will be determined commensurate with the candidate’s qualifications and professional background.

A three-to-six-month probationary period will be implemented to evaluate performance and suitability for the role.

A definitive decision regarding long-term employment status will be rendered by the conclusion of this evaluation period.

Qualifications

BA/BSc/HND

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