We’re seeking a detail-oriented professional to oversee a range of critical tasks, including project management, team coordination, and client liaison. The ideal candidate will ensure seamless workflow, meet deadlines consistently, and maintain high standards of accuracy and efficiency. Responsibilities also include analyzing performance metrics, identifying improvement opportunities, and implementing strategic solutions. Strong communication skills and the ability to collaborate across departments are essential, along with proficiency in relevant software tools and a results-driven mindset. A proactive approach to problem-solving and a commitment to continuous learning will be highly valued.
Oversee real-time chat interactions and address incoming support tickets promptly and professionally.
Manage incoming and outgoing customer communications via telephone to address inquiries, resolve issues, and provide accurate information in a timely and professional manner.
Deliver high-quality customer assistance via chat platforms, maintaining prompt and precise communication.
WhatsApp communications, along with our ongoing initiatives, are leveraged to facilitate seamless team collaboration and enhance client engagement. This role demands strong interpersonal skills, proficiency in multitasking, and meticulous attention to detail. Candidates must possess excellent written and verbal communication abilities, coupled with a proactive approach to problem-solving. Responsibilities include managing real-time messaging platforms, coordinating with cross-functional teams, and ensuring prompt responses to inquiries. A minimum of two years of experience in customer support or a related field is required, along with familiarity with digital communication tools.
Ensure timely resolution of customer inquiries and issues by conducting thorough follow-ups to deliver prompt and effective solutions.
Ensuring the achievement of the predetermined customer satisfaction rate remains essential.
Ensure daily clearance is obtained and maintain a response rate under three minutes.
Bachelor’s degree in a relevant discipline, such as Business Administration, Finance, or Economics, is essential. A minimum of three years of progressive experience in accounting, financial analysis, or a closely related field is required. Proficiency in financial software and advanced Excel skills are necessary. Strong analytical abilities, meticulous attention to detail, and the capacity to meet tight deadlines are critical. Excellent communication skills, both verbal and written, are imperative for collaborating with team members and stakeholders. Knowledge of regulatory standards and compliance requirements is also required.
A minimum typing speed of 40 words per minute is required for this position.
A business-related course leading to a degree or diploma is required.
Professionals seeking this opportunity should possess prior experience in a comparable position. Candidates with a background in similar roles will be given preference during the evaluation process. A demonstrated track record in related responsibilities is highly advantageous for applicants.
Proven ability to deliver exceptional customer service with professionalism, patience, and empathy. Capable of addressing inquiries promptly and effectively while maintaining a positive attitude under pressure. Skilled in conflict resolution and ensuring client satisfaction through clear communication and attentive listening. Experience in resolving complaints and fostering long-term customer relationships.
Proficient communication abilities are essential for effectively conveying ideas, collaborating with team members, and ensuring clear understanding across all levels of the organization. Strong written and verbal skills facilitate the transmission of critical information, streamline decision-making processes, and foster productive relationships with colleagues, clients, and stakeholders. Demonstrated proficiency in articulating thoughts concisely and adapting communication styles to diverse audiences is highly valued.
Send your application, including your resume and a compelling cover letter, to recruitment@kilimall.com by 15th June 2026, ensuring the subject line reads “CUSTOMER SERVICE.” Include your current salary and desired compensation within your resume. Only candidates selected for further consideration will receive a response.
Qualifications
BA/BSc/HND
