What you’ll do:
As the Senior Sales & Customer Manager, you will serve as the primary representative of the school to families and the broader community, embodying its values and mission. Your strategic leadership will be instrumental in expanding enrollment while ensuring an exceptional experience for students and parents, encompassing the following key responsibilities:
Develop and implement DISC’s student recruitment strategy for the four campuses.
Spearhead strategic initiatives to expand enrollment while overseeing the admissions process from initial inquiry to final enrollment.
Develop robust pipelines of potential clients by cultivating strategic partnerships and conducting proactive outreach initiatives.
Facilitate parent engagement and student retention efforts to strengthen the school community and enhance educational outcomes.
Monitor and evaluate admissions metrics using the CRM system, then present findings to management to support strategic decision-making.
Oversee and manage the local admissions and marketing team to ensure cohesive and effective operations.
Collaborate proactively with Heads of School to align on strategic enrollment objectives and priorities.
Strive to maintain robust and cohesive ENSO brand presence across all campus environments.
The preferred applicant will demonstrate a strong ability to fulfill the outlined duties and meet the specified qualifications. They should possess the necessary experience and expertise to excel in the role, ensuring alignment with organizational objectives. Additionally, the candidate must exhibit the interpersonal and technical skills required to thrive in this position, contributing effectively to team success and overall company performance.
We seek an accomplished professional who combines relevant expertise with a proactive approach, capable of significantly boosting enrollment numbers, fostering meaningful connections with families, and enhancing DISC’s reputation as a premier educational institution. The successful applicant will possess the following qualifications:
A bachelor’s degree or higher in Business, Marketing, Education Management, or a closely aligned field equips candidates with the essential knowledge to effectively oversee admissions strategy and advance institutional growth objectives.
With a minimum of five to seven years of expertise in Sales, Admissions, Marketing, or Customer Relationship Management, you will play a pivotal role in driving enrollment growth, optimizing the admissions pipeline, and delivering an exceptional experience for prospective families throughout their journey from initial engagement to final enrollment.
With a strong history of driving growth and optimizing conversion strategies, the ideal candidate will play a key role in enhancing DISC’s enrollment framework, elevating conversion rates, and aligning efforts with the institution’s strategic long-term goals.
With a proven track record in leading teams and coordinating stakeholders, candidates must excel in managing the admissions process, fostering collaboration between academic and operational units, and maintaining cross-departmental alignment to drive functional excellence.
Proficiency in customer relationship management (CRM) systems and digital marketing methodologies is essential for effectively handling inquiries, monitoring admissions statistics, and enhancing outreach and visibility through online platforms.
Proven analytical capabilities and proficiency with key performance indicators (KPIs) and reporting tools are essential for effectively tracking performance, uncovering meaningful trends, and supporting data-driven decisions to enhance admissions results.
Proven ability to communicate effectively and cultivate strong relationships is crucial for interacting with prospective families, upholding DISC’s professional standards, and fostering trust among internal and external stakeholders.
A commitment to customer-centric principles and a proactive, hands-on approach is essential to ensure a seamless, high-quality admissions experience while addressing the evolving needs of families throughout their enrollment journey.
A solid grasp of the Kenyan private or international school sector proves essential for accurately interpreting the local environment, strategically positioning DISC, and uncovering avenues for expansion.
Qualifications
BA/BSc/HND
Experience Required
5 - 7 years
