About the role:
The role involves supervising and directing the Credit Pay collections process to ensure prompt and efficient recovery of overdue balances. Working closely with internal teams, engaging with clients, and implementing targeted strategies to reduce delinquencies are key responsibilities. A strong analytical mindset, meticulousness, and a demonstrated history of success in credit and collections are essential. This Senior Credit Associate position is vital for preserving financial stability by implementing effective Credit Pay management and collection methodologies.
Oversee a comprehensive range of duties encompassing strategic planning, operational execution, and performance evaluation to ensure organizational objectives are met efficiently and effectively. Collaborate with cross-functional teams to align departmental goals with broader company initiatives, fostering a cohesive and high-performing work environment. Develop and implement innovative policies, procedures, and best practices tailored to enhance productivity, quality, and sustainability across all business functions. Monitor key performance indicators (KPIs) and financial metrics to assess progress, identify areas for improvement, and drive data-informed decision-making. Lead and mentor staff, providing clear direction, constructive feedback, and professional development opportunities to cultivate a culture of continuous growth and accountability. Ensure compliance with industry regulations, ethical standards, and internal policies while mitigating risks and resolving operational challenges proactively.
Lead and oversee the complete Credit Pay collections process from start to finish, with a focus on tracking delinquencies and deploying targeted collection strategies.
Assess customers’ creditworthiness and, in partnership with the credit analysis team, determine appropriate credit limits.
Cultivate and uphold strong connections with clients to foster transparent communication and address any payment-related concerns efficiently.
Analyze customer accounts to discern patterns, propose strategic enhancements to operational workflows, and mitigate outstanding debts through targeted recommendations.
Collaborate across departments such as sales, customer service, and other relevant teams to promptly resolve client concerns and disputes.
Employ strategic negotiation and persuasive communication techniques to obtain firm payment agreements while fostering mutually agreeable resolutions to disputes.
Compile and deliver periodic reports to management that detail collection activities, aging analysis, and critical performance metrics.
To maintain current knowledge, monitor evolving industry trends, regulations, and best practices within the credit and collections sector.
Does this sound like you?
A bachelor’s degree in Finance, Accounting, Business, or a closely related discipline is required.
With a minimum of three years of senior or lead-level experience in credit and collections, you possess a strong track record of success in this field.
Possesses comprehensive expertise in evaluating credit risks, implementing effective debt recovery techniques, and understanding relevant legal considerations.
Requires strong communication and interpersonal abilities to facilitate seamless collaboration with internal teams and external clients.
Experienced in leveraging credit management software alongside Microsoft Office Suite for optimal performance.
Must possess a strong analytical orientation, capable of evaluating financial data and deriving well-informed conclusions to guide decision-making.
Demonstrates a results-driven mindset, prioritizing the achievement and surpassing of collection objectives.
Qualifications
BA/BSc/HND
Experience Required
3 years
