Mission
The Contract Management & Liaison team functions as the primary point of contact between Member Associations (MA’s) and the International Development Support (IDS) units. This team oversees the entire support delivery process, encompassing planning, contract execution, delivery coordination, and follow-up activities. It translates MA-initiated demands into well-defined support requests, establishes funding agreements, and aligns capacity with needs. By maintaining a comprehensive perspective on MA engagements, the team fosters seamless coordination across support areas and ensures consistent relationship management. The objective is to deliver timely, cohesive, and impactful support to MA’s while facilitating streamlined planning, adherence to governance and compliance standards, and transparent reporting. Additionally, the team cultivates trusted partnerships to advance the broader SOS mission.
The Head of the Contract Management & Liaison (CML) Unit is responsible for providing strategic leadership, governance, and coordination of contractual engagements with IDS across the federation. This position oversees the federation-wide coordination of strategic support and service agreements, cooperation frameworks, externally funded initiatives, and operational partnership mechanisms involving IDS, Member Associations (MA’s), Promoting & Supporting Associations (SAS), donors, and internal functions.
This role oversees the comprehensive IDS engagement, encompassing Member Association liaison frameworks, coordinated support planning, demand capture initiatives, strategic portfolio supervision, governance structures, operational escalation protocols, and digital contract management systems.
This role serves as a key liaison and relationship manager within IDS, aligning federation objectives, IDS priorities, contractual obligations, operational execution, financial viability, and stakeholder engagement. In close collaboration with the IDS Leadership Team, the position delivers strategic guidance to the COO and senior leadership on contracting frameworks, member association engagement trends, demand forecasting for services, operational risk mitigation, coordinated delivery mechanisms, and the long-term sustainability of partnerships across the federation ecosystem.
This position spearheads the development and enhancement of the federation’s comprehensive contract management ecosystem, overseeing governance frameworks, digital tools, reporting systems, demand capture processes, support planning coordination, and strategic portfolio oversight.
Responsibilities include performing a range of duties that ensure smooth operations, such as project management, team coordination, and process optimization. This role requires meeting deadlines, maintaining high-quality standards, and collaborating with cross-functional departments. Proficiency in relevant software, strong problem-solving skills, and the ability to multitask in a fast-paced environment are essential for success. Additionally, the position may involve reporting to management, analyzing performance metrics, and implementing strategic improvements to enhance efficiency.
Strategic leadership and coordination of federation contracting initiatives demand a comprehensive approach to aligning diverse stakeholders, optimizing resource allocation, and ensuring contract compliance. This role requires the ability to anticipate market trends, negotiate complex agreements, and foster collaborative partnerships to drive organizational growth. Key responsibilities include overseeing contract development, managing stakeholder relationships, and implementing strategies to enhance operational efficiency and mitigate risks. Candidates must demonstrate strong analytical skills, exceptional negotiation capabilities, and a proven track record in managing multi-faceted contractual obligations while maintaining alignment with overarching business objectives.
Provide high-level strategic leadership and guidance to the CML unit, overseeing its direction and performance. Lead and manage a globally dispersed CML team within a multifaceted international matrix structure, ensuring cohesive collaboration and operational alignment.
Deliver high-level guidance, mentorship, and prioritization support to MA’s Relationship Advisors, contracting advisors, and coordination staff while ensuring consistent performance oversight.
Provide strategic guidance to the COO, Executive Board, and IDS Leadership Team regarding contractual governance, operational coordination, and Member Association relationships.
Foster robust collaboration and alignment among IDS, MA’s, SAS, donors, and internal support systems to ensure cohesive operations and shared objectives.
Prepare strategic analyses, briefing documents, risk evaluations, and scenario-based models to assist executive leadership in making well-informed decisions.
Overseeing the strategic leadership and governance framework for the contract portfolio is essential, requiring accountability for ensuring alignment with organizational objectives and regulatory standards. This role necessitates the establishment and enforcement of robust governance policies, processes, and controls to mitigate risks and uphold compliance across all contractual engagements. Responsibilities include directing contract lifecycle management, optimizing performance metrics, and fostering cross-functional collaboration to drive operational excellence. The ideal candidate will possess extensive experience in contract administration, a deep understanding of legal and compliance requirements, and the ability to lead transformative initiatives that enhance governance efficacy and value delivery.
Oversee the strategic management of the IDS agreement portfolio, encompassing Support Domain Agreements (SDA), Cooperation Agreements (CA), Externally Funded Agreements (EFA), and Actual Use Agreements (AU) frameworks.
Ensure seamless coordination across the entire agreement lifecycle, encompassing demand capture, planning, implementation, amendments, monitoring, reporting, and final closure.
Responsible for managing contract governance, ensuring compliance, mitigating risks, and implementing escalation procedures across all types of agreements.
Collaborate closely with Legal, Finance, MA IDS Leads, and operational teams to address strategic contractual issues and governance-related choices.
Facilitate the standardization, streamlining, and ongoing enhancement of contracting and engagement procedures throughout the IDS organization.
Demand capture, service planning, and operational coordination are critical responsibilities for this role. The position involves identifying and analyzing market demand, developing strategic service plans, and ensuring seamless coordination of operational activities. Strong analytical skills and the ability to align service offerings with customer needs are essential. Additionally, the role requires meticulous planning and effective communication to synchronize cross-functional teams and optimize service delivery. Experience in demand forecasting, service development, and operational management is highly valued.
Oversee the comprehensive, organization-wide coordination of the IDS demand capture and support planning process.
Ensure alignment between MA demand, operational capacity, resource availability, funding projections, and service delivery priorities.
Assist in developing scenario plans and operational models to evaluate funding risks, assess MA participation trends, and ensure the sustainability of services.
Drive the refinement and enhancement of support catalogs, service offerings, coordination models, and engagement frameworks to ensure optimal performance and alignment with organizational objectives.
Medical Assistants specializing in Liaison & Relationship Management are responsible for cultivating strong connections between healthcare providers, patients, and administrative teams to ensure seamless service delivery. They act as a pivotal point of contact, addressing inquiries, resolving concerns, and facilitating communication to uphold patient satisfaction and operational efficiency. This role requires exceptional interpersonal skills, a proactive approach to problem-solving, and a thorough understanding of healthcare protocols. Additionally, candidates must demonstrate proficiency in coordinating with multiple stakeholders, maintaining accurate records, and adhering to regulatory compliance standards.
Orchestrate the strategic management of relationships and serve as the primary liaison between IDS and Member Associations throughout the federation.
Act as the primary senior liaison for National Directors, MA leadership teams, SAS, and essential federation stakeholders on matters pertaining to IDS services, support structures, and operational alignment.
Deliver proactive engagement, maintain consistent communication, and foster ongoing relationships with MA’s throughout the entire support lifecycle—from planning and contracting to implementation coordination, escalation management, and follow-up on service delivery.
Identify and address potential relationship risks, operational challenges, funding uncertainties, emerging dissatisfaction trends, and escalation cases that demand leadership intervention early on.
We are seeking a seasoned professional to spearhead our organization’s strategic initiatives in digital transformation and operational excellence. The ideal candidate will possess a proven track record of implementing innovative technologies and optimizing processes to drive efficiency, scalability, and sustainable growth. Responsibilities include leading cross-functional teams to align business objectives with technological advancements, fostering a culture of continuous improvement, and ensuring seamless integration of digital solutions. The role demands expertise in change management, data-driven decision-making, and a deep understanding of industry best practices to enhance operational performance and competitive advantage.
Design and implement dashboards, Power BI reports, analytics tools, portfolio insights, and management information systems, ensuring their effective utilization and alignment with organizational objectives.
Spearhead transformation and digital enhancement projects focused on contract lifecycle management, stakeholder engagement, service monitoring, workflow automation, electronic signature integration, and reporting infrastructure.
Facilitate the deployment of unified digital frameworks to streamline operational alignment, ensure contract compliance, monitor resource allocation, and enhance portfolio oversight.
Drive operational excellence by streamlining processes, enhancing scalability, and establishing standardized practices across federation engagement and coordination efforts.
To maintain high safeguarding standards and foster a secure environment for all stakeholders, the role requires diligent oversight and proactive measures.
As an employee or representative of SOS Children’s Villages, your role involves establishing and upholding a secure and nurturing environment for both staff members and the children, young individuals, and adult participants under our care. Your responsibilities include:
Demonstrate continuous commitment to adhering to the Code of Conduct while proactively evaluating the safeguarding implications of your professional responsibilities.
Engage proactively in collaborative team dialogues to recognize potential risks while contributing and implementing preventive and mitigation strategies.
Incorporate safeguarding principles into your routine decisions and activities.
Any safeguarding concerns must be reported without delay and strictly in accordance with established procedures.
Champion a culture rooted in values, enforce accountability rigorously, and uphold a zero-tolerance stance toward harm.
Seeking candidates with a minimum of five years of experience in a comparable field, proficiency in project management software, and strong interpersonal skills to lead cross-functional teams. The ideal applicant must hold a bachelor’s degree in business administration, engineering, or a related discipline, and demonstrate a track record of driving operational excellence. Additionally, familiarity with industry regulations and the ability to analyze complex data to inform strategic decisions are essential. Candidates should exhibit exceptional problem-solving capabilities, adaptability in fast-paced environments, and a commitment to fostering collaborative work cultures.
A bachelor’s degree in Business Administration, International Development, Law, Finance, or a closely related discipline is required.
A postgraduate diploma or Master’s degree in Contract Management, Procurement, Project Governance, or a closely related discipline is highly advantageous. Professional certifications such as the Contract Management Certification (CCMP) or its equivalent, along with Procurement or Project Management certifications like PMP or PRINCE2, are considered valuable assets.
A minimum of eight to ten years of professional experience is required, with at least four years in senior leadership or managerial roles such as Lead or Head of Unit within international NGOs, donor-funded programs, or similar international organizations.
Proficiency in contract management, procurement, office management, or business administration within the context of international NGOs or donor-funded programs is required.
Proven track record in drafting, negotiating, and administering contracts in strict adherence to donor mandates and internal governance frameworks.
Seasoned in performing compliance reviews, assessing potential risks, and assisting in the development of mitigation strategies.
Responsibilities include evaluating budget accuracy and analyzing financial ramifications arising from contract-related choices.
Proficiency in financial management principles is essential, encompassing the ability to conduct financial impact evaluations, perform cost–benefit analyses, and oversee budgetary considerations tied to contractual resolutions.
Proven track record in enhancing risk management frameworks and ensuring audit preparedness, with hands-on experience in developing compliance protocols and facilitating contract audits.
We’re seeking a candidate proficient in various technical skills, including but not limited to programming languages such as Python, Java, or C++, database management systems like SQL or NoSQL, and cloud computing platforms including AWS, Azure, or Google Cloud. Familiarity with DevOps practices and tools such as Docker, Kubernetes, Jenkins, and Ansible is essential. Additionally, experience with front-end technologies like HTML, CSS, JavaScript, and popular frameworks such as React or Angular is required. Candidates should possess strong problem-solving abilities and a deep understanding of software development methodologies and best practices. Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred, along with relevant certifications or equivalent work experience. Excellent communication and teamwork skills are necessary to collaborate effectively with cross-functional teams.
Advanced expertise in contract lifecycle management and regulatory compliance is essential. A thorough understanding of end-to-end contract processes—from drafting and negotiation to execution, monitoring, and renewal—along with a keen ability to ensure adherence to legal and industry standards is required. Additionally, proficiency in leveraging contract management systems and tools to streamline operations and mitigate risks is highly desirable.
Contract drafting, coordination, and negotiation at an intermediate level are required, involving the preparation and review of legal agreements, managing contract-related communications, and engaging in discussions to reach mutually beneficial terms.
Negotiation and dispute resolution within complex, multi-stakeholder settings are essential competencies, requiring an intermediate level of expertise. This role demands the ability to facilitate discussions, mediate conflicts, and broker agreements among diverse parties with varying interests and objectives. Proficiency in these areas ensures constructive engagement and the achievement of mutually beneficial outcomes in high-stakes environments.
The role involves managing contract amendments and renewal processes at an intermediate level, ensuring accuracy and adherence to established timelines while maintaining compliance with organizational policies. Responsibilities include reviewing, drafting, and negotiating amendments, as well as coordinating renewal efforts to secure favorable terms. The position requires attention to detail, strong communication skills, and proficiency in contract management systems to facilitate smooth transitions and mitigate risks.
We develop and implement compliance and governance frameworks to ensure adherence to regulatory standards and organizational policies. This role involves maintaining up-to-date knowledge of evolving regulatory requirements and industry best practices. You will collaborate with cross-functional teams to assess risks, identify gaps, and recommend corrective actions. Additionally, you will draft policies, procedures, and training materials to promote a culture of compliance throughout the organization. Strong analytical skills and attention to detail are essential for interpreting complex regulations and assessing their impact on business operations.
Proficiency in e-signature and workflow automation tools, such as DocuSign or Adobe Sign, is required, with a foundational level of experience sufficient.
Accomplished professionals must demonstrate proficiency in a range of interpersonal and professional skills, including strong communication abilities, collaborative teamwork, adaptability in dynamic environments, and meticulous attention to detail. Additionally, candidates should exhibit leadership qualities, problem-solving aptitude, and a commitment to continuous learning and professional development. Effective time management, organizational skills, and the capacity to work under pressure are also essential for success in this role.
Exceptional communication and interpersonal abilities are essential, enabling the cultivation of robust relationships and effective influence across varied stakeholder groups.
We maintain strict accountability and ownership for all assigned contracts, guaranteeing precision and adherence to regulatory requirements.
Able to effectively steer intricate negotiations while maintaining a high level of professionalism and composure.
Demonstrates strong critical thinking and adept problem-solving abilities to effectively navigate complex and ambiguous challenges.
Demonstrates meticulous attention to detail and exceptional organizational abilities to uphold accuracy, ensure regulatory compliance, and facilitate on-time delivery.
Proven capability to collaborate seamlessly with multicultural and international teams, demonstrating cultural sensitivity and adaptability in diverse work environments.
Thrives in dynamic environments with shifting priorities and demonstrates agility in adjusting to evolving demands. Exhibits flexibility and resilience when faced with new challenges or unexpected changes. Embraces versatility in responsibilities to meet shifting organizational or project needs efficiently.
The capacity to exhibit emotional intelligence, characterized by actively identifying and appropriately addressing the viewpoints of others, in a constructive manner.
Delivers results consistently by meeting contractual key performance indicators, adhering to established timelines, and ensuring compliance with relevant standards.
Ways of working include a hybrid model comprising both on-site and remote activities, ensuring flexibility while maintaining team collaboration. Regular in-person meetings at the office are expected, complementing virtual engagement to accommodate diverse schedules and responsibilities. This approach balances structured team interactions with individual productivity, fostering an environment where both synchronous and asynchronous work styles thrive. Employees are encouraged to adhere to core working hours for key discussions, while also leveraging digital tools to stay connected and aligned with broader organizational goals.
Global collaboration and communication entails seamlessly interacting and coordinating across diverse geographical locations, cultural backgrounds, and varying time zones. This requires fostering open and transparent dialogue, ensuring a mutual comprehension of objectives, and aligning distributed teams toward common goals.
Cross-functional collaboration involves active engagement with team members from diverse functions and specialized domains, leveraging collective expertise to address challenges and achieve shared objectives that support the organization’s strategic vision.
Effective collaboration in matrix environments requires proactive engagement across both solid and dotted reporting lines, fostering transparent communication while harmonizing priorities with line and functional managers. This involves clarifying roles, responsibilities, and expectations to ensure seamless coordination and successful delivery across teams.
Remaining agile and adaptable is essential, as you must stay attuned to shifting circumstances and realign priorities, strategies, and collaborative methods in response to changing project, service, or organizational needs.
Demonstrating a strong sense of ownership and accountability involves accepting responsibility for driving projects and initiatives forward, anticipating and resolving obstacles proactively, and guaranteeing that commitments, decisions, and actions are executed fully and effectively. Rather than relying on external guidance, you will take initiative within your defined role, ensuring timely and thorough completion of all assigned responsibilities.
Enhancing the capabilities and self-governance of member associations is critical—by disseminating insights, resources, and best practices from completed projects and services, these associations can leverage collective expertise to bolster their operational strength and autonomy over time.
Continuous feedback and transparency involve fostering an environment where insights and data are exchanged openly and constructively. This approach empowers teams and stakeholders to engage in reflective practices, drive continuous learning, and enhance both their work and overall impact.
Qualifications
BA/BSc/HND , Diploma , MBA/MSc/MA , Professional Certificate
Experience Required
8 - 10 years
