We are seeking a highly motivated individual to join our team in the position of [Job Title]. The successful candidate will be responsible for [primary responsibility], ensuring all tasks are completed with precision and efficiency. Key duties include [specific duty], [specific duty], and [specific duty], alongside collaborating with cross-functional teams to achieve departmental objectives. The ideal applicant must possess [required qualification], [required qualification], and [required qualification], along with [required soft skill] and [required soft skill]. Proficiency in [specific tool/software] is essential, and candidates should have prior experience in [relevant experience], preferably in [industry/sector]. Strong problem-solving abilities and a commitment to continuous improvement are also required to excel in this role.
The Communications Manager for DREAM 2030 will spearhead the development and execution of a dynamic, Pan-African communications strategy designed to amplify the visibility of the DREAM program and foster greater inclusion of Refugee and Displaced Persons (RDP) across the continent. This role will involve championing the economic and social benefits of integrating RDP youth—particularly young women, who comprise 70% of the target group, and youth with disabilities, accounting for 10%—into education and meaningful, dignified employment opportunities.
This position extends beyond conventional PR, serving as a specialized technical advisory role focused on network management and knowledge sharing. You will collaborate with Mastercard Foundation teams and their cross-sector partners—spanning Education, Agriculture, and Digital—to integrate inclusive messaging and data-driven storytelling into their initiatives. A key aspect of this role involves delivering targeted technical support to Refugee-Led Organizations (Los) and the Youth Advisory Board (LAB), enhancing their ability to communicate and advocate independently, thereby amplifying the voices of Refugee-Driven Programs (RDP) in public discourse.
Conducts a range of duties including overseeing daily operations, executing strategic initiatives, and ensuring compliance with established policies. Collaborates with cross-functional teams to drive project outcomes, monitor performance metrics, and implement continuous improvement measures. Maintains accurate documentation, prepares detailed reports, and communicates critical information to stakeholders in a timely manner. Identifies and resolves operational challenges, optimizes workflows, and fosters a culture of accountability and efficiency within the team.
Provides leadership in strategic communications, driving the development and execution of integrated communication plans that align with organizational objectives and enhance brand reputation. Oversees the creation of compelling messaging across multiple channels, ensuring consistency and impact. Directs a team of communications professionals, fostering collaboration and guiding them toward achieving measurable outcomes. Cultivates relationships with key stakeholders, including media, industry partners, and executive leadership, to amplify reach and influence. Analyzes communication performance metrics to refine strategies and optimize engagement. Ensures all initiatives adhere to brand guidelines and regulatory standards while maintaining a forward-thinking, innovative approach.
Working in close partnership with the project’s leadership and WUSS’s Communications team based in Canada, you will design, execute, and regularly refine a comprehensive communications and visibility strategy spanning multiple countries.
Position DREAM 2030 as the leading “Network Orchestrator” and a premier center of excellence for inclusive Regional Development Program (RDP) initiatives across the continent.
Develop and maintain all communication materials and initiatives in full alignment with the Mastercard Foundation’s branding standards and WUSS’s corporate guidelines.
Provide strategic guidance to senior leadership, technical teams, and international offices on communication methodologies designed to shape the actions of key ecosystem stakeholders.
Collaborate closely with the Mastercard Foundation’s communications lead to maintain alignment on emerging opportunities, key success stories, and shared objectives, ensuring cohesive and amplified communication strategies.
Collaborate closely with Mastercard Foundation’s regional and country communications leads to align strategies and enhance the impact of success stories from the 80+ partner portfolio across Foundation channels.
Crafting compelling narratives and producing engaging content are central to this role, requiring a strong command of storytelling techniques and content creation. You will be responsible for developing diverse content formats, including articles, videos, and social media posts, ensuring they align with brand voice and audience expectations. This position demands creativity, adaptability, and a keen eye for detail to produce high-quality material that resonates with target demographics. Additionally, you will collaborate with cross-functional teams to refine messaging and maintain consistency across all channels.
Develop compelling “Business Case” materials highlighting the economic and social benefits of integrating RDP youth—with a focus on young women (70%) and youth with disabilities (10%)—into education and employment initiatives.
Facilitate field-based narrative initiatives that prioritize the authentic experiences of refugees and internally displaced persons (IDPs), shifting away from portrayals of vulnerability to emphasize their agency, resilience, and economic impact.
Craft sophisticated, in-depth communication materials—such as thematic briefs, case studies, and “Business Case” reports—that effectively illustrate the economic and social advantages of integrating RDP youth into key sectors, including Education, Agriculture, and the Digital Economy.
Oversee the production of visually compelling photography and graphic design, while simultaneously developing multilingual (English and French) video content. Verify that all visual materials align with cultural sensitivities and are tailored for diverse linguistic audiences, catering to both Pan-African forums and international refugee summits.
Digital Communications and Knowledge Platforms encompasses the development, management, and optimization of digital channels and systems designed to disseminate information, facilitate collaboration, and enhance organizational knowledge sharing. This role involves overseeing the creation and maintenance of online platforms, ensuring seamless content delivery, and leveraging technology to improve communication efficiency. Responsibilities include strategizing digital engagement, managing platform integrations, and analyzing performance metrics to refine user experience and accessibility. Candidates must demonstrate proficiency in digital tools, a strong understanding of user-centered design principles, and the ability to align platform initiatives with broader organizational goals.
Develop, deploy, and oversee the DREAM project website, which functions as the central digital platform for the initiative.
Work in close collaboration with WUSS headquarters in Ottawa and the Mastercard Foundation to oversee website architecture, manage technical aspects, and ensure brand alignment.
Oversee and enhance the project’s digital footprint, maintaining a consistent and high-quality content pipeline for the DREAM online platform and knowledge hub.
Craft dynamic digital campaigns specifically designed for a wide range of stakeholders across Africa, encompassing regions with challenging or unstable conditions.
Work jointly with the Knowledge Management team to package research findings and technical toolkits in a manner that maximizes digital engagement and accessibility.
Analyze performance metrics to identify trends and opportunities, then propose strategic enhancements to content based on data-driven insights.
Partner & Stakeholder Capacity Building: You will design and execute tailored training programs to enhance the skills, knowledge, and operational effectiveness of our partners and stakeholders, ensuring alignment with organizational objectives. This includes identifying training needs, developing learning materials, and facilitating workshops or sessions to improve collaboration, communication, and project execution. Additionally, you will monitor progress, gather feedback, and adjust approaches to maximize engagement and impact, fostering sustainable growth and long-term partnerships.
Evaluate the communications capacity requirements of RIO partners and other stakeholders, subsequently spearheading the provision of communications Technical Assistance (TA) to Los and the Youth Advisory Board (LAB). This role involves equipping these groups with the necessary tools and skills to effectively articulate and advocate for their own narratives and initiatives.
In partnership with the Training and Curriculum Development Specialist, you will design and implement customized training programs, resource kits, and procedural documents covering subjects such as:
Story crafting and content creation for developmental initiatives demand exceptional narrative abilities and persuasive writing skills. This role requires a deep understanding of how to convey complex ideas in an accessible, engaging manner, tailored to diverse audiences. Applicants must demonstrate proficiency in adapting tone, style, and structure to align with organizational goals while fostering meaningful connections. Responsibilities include crafting compelling narratives, producing educational materials, and collaborating with cross-functional teams to amplify impact through impactful communication.
Develop and execute strategies to enhance brand recognition and ensure consistent visibility across all relevant platforms and channels. Implement comprehensive branding initiatives that align with organizational objectives while maintaining a cohesive and professional image. Establish and monitor visibility metrics to evaluate the effectiveness of branding efforts and make data-driven adjustments as needed. Oversee the creation and distribution of branded content that resonates with target audiences and reinforces key messaging. Collaborate with cross-functional teams to integrate branding guidelines into all marketing and communication activities.
Digital media and online engagement strategy encompasses the development, implementation, and monitoring of digital communications initiatives across various social platforms. This role involves crafting compelling content, managing brand presence, and fostering audience engagement to drive measurable outcomes. Responsibilities include strategizing campaigns, analyzing performance metrics, and optimizing content to align with organizational goals. Candidates should possess strong writing skills, experience with social media analytics tools, and a deep understanding of digital marketing trends.
Developing comprehensive strategic communication strategies is a core responsibility, ensuring alignment with organizational objectives and stakeholder needs. This involves conducting thorough research to identify key audiences, crafting tailored messaging frameworks, and designing multichannel dissemination plans. Collaboration with cross-functional teams is essential to integrate communication initiatives with broader business goals, while continuous monitoring and analysis of performance metrics inform ongoing optimization efforts. Strong analytical skills, proficiency in communication tools, and the ability to adapt messages for diverse platforms are required, along with a deep understanding of brand voice and industry trends.
We are seeking a skilled professional to oversee photography projects and ensure all communications adhere to ethical standards. The ideal candidate will possess a keen eye for detail and a commitment to integrity in both visual and written content. Responsibilities include capturing high-quality images and developing messaging that aligns with organizational values while maintaining transparency and respect. Proficiency in photography techniques and a deep understanding of ethical communication principles are required. Additionally, the role demands the ability to collaborate with diverse teams and stakeholders while upholding the highest standards of professionalism.
Through direct coaching, guide partner teams and RIO communications leads in collaborative content creation, ethical storytelling techniques, and digital advocacy strategies.
Drive the “Refugee-Led Procurement” initiative by securing contracts with refugee-led communications firms, photographers, and videographers to fulfill all project-related media requirements.
Manage vendor relationships independently or collaborate with program leads to ensure consistent delivery of high-quality, professional results.
Facilitate the Mastercard Foundation RDP Enterprise team’s creation of inclusive communications peer learning frameworks.
Evaluate and track the advancement of partner communications capabilities, serving as a crucial deliverable for the project.
We are seeking a dynamic professional to oversee internal communications and foster effective knowledge sharing within our organization. This role involves developing and implementing strategies to ensure transparent, timely, and consistent messaging across all departments, while also cultivating a culture of collaboration and information exchange. The ideal candidate will have a proven track record in internal communications, strong writing and editing skills, and the ability to engage diverse audiences through multiple channels. Additionally, experience in change management and employee engagement initiatives will be highly valued, as will expertise in leveraging digital tools to enhance knowledge dissemination. The successful applicant will drive initiatives that align with our company’s values, ensuring that employees remain informed, motivated, and aligned with organizational goals.
Enhance cross-regional communication within the multi-country DREAM 2030 team to facilitate the dissemination and adaptation of technical innovations, such as those developed in Kenya, across other regions including Senegal and Ethiopia.
Facilitate the compilation and internal sharing of “lessons learned” insights derived from the TA model to enhance project execution.
Create standardized templates, brand assets, and comprehensive guidelines tailored for both internal teams and external stakeholders to ensure consistent representation of the organization.
By engaging in the WUSS global Communications Community of Practice, you will help disseminate best practices and foster organization-wide learning.
Design, implement, execute, and oversee Monitoring, Evaluation, Research, and Learning (MERL) frameworks to systematically collect, analyze, and interpret data, ensuring alignment with program objectives and stakeholder needs.
Define and monitor key performance indicators related to communications to assess shifts in messaging and the adoption of RDP inclusion strategies among collaborators.
Collaborate seamlessly with the MERL Senior Manager to distill intricate research findings and “Evidence-to-Action” briefs into clear, compelling communication materials that drive impactful outcomes.
Craft semi-annual reports for the Mastercard Foundation that effectively demonstrate how communications initiatives are fostering systemic transformation through measurable outcomes.
Compile and analyze insights on the effectiveness of the TA methodology, then integrate these findings into the project’s adaptive management frameworks to drive continuous improvement.
Education: Bachelor’s degree in Computer Science, Information Technology, or a related field is required; a Master’s degree is strongly preferred.
Experience: Minimum of three years of progressive experience in software development, systems administration, or cybersecurity is necessary; experience with cloud platforms (e.g., AWS, Azure, Google Cloud) is highly desirable.
Certifications: Relevant certifications such as Compton Security+, CISSP, CEA, or AWS Certified Solutions Architect are a plus.
Skills: Proficiency in programming languages (e.g., Python, Java, C++) is essential, along with expertise in network security, encryption methods, and identity management. Strong problem-solving abilities, analytical thinking, and excellent communication skills are required to collaborate effectively in a fast-paced environment.
A Bachelor’s degree in Communications, Journalism, Public Relations, International Development, or a closely related discipline is required.
With a minimum of seven to ten years of progressively responsible experience in communications, ideally within donor-funded programs situated in Africa, you will bring a depth of expertise to this role.
Seeking a professional with exceptional writing, editing, and storytelling capabilities, adept at transforming technical information into engaging and persuasive narratives.
Proven track record in designing and executing communication strategies spanning multiple countries.
Strong background in developing and implementing training or capacity-building programs.
Proficient in digital communications and content management, with a demonstrated ability to develop and oversee engaging online content.
Experienced in overseeing consultants and junior communications officers.
Proficiency in graphic design, photography, or multimedia is advantageous.
Professional Rewriting:
Shows a proven dedication to fostering social inclusion and possesses a deep understanding of the unique challenges and lived realities confronting refugee and displaced populations.
Demonstrates unwavering dedication to gender equality and social inclusion principles, with a proven track record of applying and advancing the concepts of gender equality and intersectionality in programming initiatives.
Fluency in both English and French is mandatory, particularly the capacity to express ideas clearly and persuasively in writing, alongside strong editing skills at an equivalent level.
Demonstrates exceptional proficiency in planning, organizing, and resolving problems, capable of working both autonomously and collaboratively in a dynamic, high-pressure environment.
Dedicated to advancing WUSS’s core mission of fostering a more equitable future for young individuals, with a particular emphasis on supporting displaced and refugee youth, is essential.
Other prerequisites include holding a valid driver’s license with a clean driving record, being proficient in Microsoft Office Suite (particularly Excel), and having the ability to lift and carry up to 25 pounds. Additionally, prior experience in a fast-paced, team-oriented environment is essential, as is the capacity to work flexible hours, including evenings and weekends when necessary. Strong interpersonal skills are required to collaborate effectively with colleagues and clients, and a commitment to maintaining confidentiality and adhering to company policies is mandatory.
The initiative’s headquarters is situated in Nairobi, Kenya, though the preferred candidate may also be based in Abidjan, Accra, Kigali, or Addis Ababa. The Communications Manager must already hold the necessary work permits for the country in which they reside or plan to reside, and WUSS will not offer relocation assistance.
This position will involve regular travel throughout the continent, with occasional international trips for conferences, workshops, and meetings.
Demonstrated adaptability in maintaining a dynamic work schedule that accommodates varying demands and priorities.
Qualifications
BA/BSc/HND
Experience Required
7 - 10 years
