JOB PURPOSE
The Clinical Services Coordinator will report directly to the Medical Director, overseeing the seamless execution of medical services throughout the hospital. This role involves streamlining clinical operations, fostering clear interdepartmental communication, maintaining accurate documentation for physicians and consultants, and providing administrative and operational support to the Medical Director.
This position plays a vital role in elevating patient care, optimizing clinical workflows, fostering seamless collaboration among healthcare teams, and upholding compliance with regulatory mandates and institutional protocols.
The primary responsibilities and key duties associated with this position encompass a comprehensive range of tasks designed to ensure operational efficiency and strategic alignment. The role requires meticulous attention to detail, strong analytical capabilities, and the ability to manage multiple priorities in a fast-paced environment. Additionally, the position demands proficiency in relevant software tools, effective communication skills to liaise with stakeholders, and a proactive approach to problem-solving. Collaborative teamwork and adherence to established protocols are essential to achieving departmental and organizational objectives.
Clinical Operations Support involves providing essential assistance to ensure the efficient execution of clinical trials and research initiatives. This role requires a thorough understanding of clinical trial protocols, regulatory guidelines, and operational procedures to support study coordination, data management, and compliance efforts. Responsibilities include overseeing site management, tracking study progress, facilitating communication between stakeholders, and ensuring adherence to Good Clinical Practice (GCP) standards. Ideal candidates will possess strong organizational skills, attention to detail, and the ability to collaborate effectively with cross-functional teams, including investigators, sponsors, and regulatory authorities.
Oversee the daily operational workflows within clinical departments to guarantee streamlined and cohesive service provision.
Collaborate with healthcare professionals to resolve scheduling discrepancies, optimize patient throughput, and streamline operational bottlenecks.
Ensure the proper execution and maintenance of clinical protocols, policies, and quality standards.
Monitor patient flow and promptly initiate corrective measures to enhance operational efficiency and service delivery.
Drive ongoing enhancements to clinical operations and patient care through targeted improvement initiatives.
Doctor & Consultant Management involves overseeing the recruitment, onboarding, scheduling, and professional development of medical staff to ensure optimal patient care and operational efficiency. This role requires strong leadership, exceptional communication skills, and a deep understanding of healthcare regulations. Responsibilities include coordinating with department heads, managing performance evaluations, and addressing any staffing challenges. Additionally, the position demands expertise in workforce planning, compliance with healthcare standards, and fostering a collaborative work environment.
Working closely with the Medical Director, oversee the adherence of all visiting and resident consultants to legal, regulatory, and hospital policy mandates, encompassing license validity, professional indemnity coverage, registration status, and contractual responsibilities.
Ensure consultant documentation is kept accurate and current while overseeing the prompt renewal of licenses and professional certifications.
Create and maintain a comprehensive centralized database that tracks visiting and resident consultants, capturing essential details such as specialty, availability, contractual status, and compliance documentation.
Collaborate with pertinent departments to facilitate the onboarding, orientation, credentialing, and scheduling processes for new consultants.
Monitor and provide guidance to ensure strict compliance with hospital clinical protocols, documentation standards, and patient handover procedures in collaboration with physicians.
Providing comprehensive administrative assistance to the Medical Director, this role involves managing schedules, coordinating meetings, handling correspondence, and ensuring efficient communication channels. Additionally, the position requires maintaining accurate records, preparing reports, and supporting logistical arrangements for various medical and administrative functions. Strong organizational skills, attention to detail, and the ability to prioritize tasks in a fast-paced environment are essential. Proficiency in office software, including Microsoft Office Suite, and familiarity with healthcare systems are preferred. The ideal candidate will possess excellent communication abilities, both written and verbal, to liaise effectively with staff, stakeholders, and external parties.
Draft reports, presentations, meeting minutes, correspondence, and other administrative documents for submission by the Medical Director.
Oversee the execution of clinical enhancement initiatives, evaluate audit recommendations, and monitor strategic action plans to ensure alignment with organizational objectives.
Organize and lead various internal gatherings, including meetings with medical staff, departmental evaluations, and clinical governance forums.
Follow up on action points arising from meetings and ensure timely implementation.
Serve as an Interdepartmental Liaison & Clinical Coordinator, facilitating seamless communication and collaboration across departments to optimize clinical operations. Oversee the coordination of patient care plans, ensuring alignment with organizational protocols and regulatory standards. Develop and maintain relationships with internal stakeholders, including physicians, nurses, and administrative staff, to streamline workflows and enhance service delivery. Monitor clinical performance metrics, identify areas for improvement, and implement evidence-based strategies to drive efficiency and quality outcomes. Requires a Bachelor’s degree in healthcare administration, nursing, or a related field, along with 3+ years of experience in clinical coordination or a similar role. Proficiency in electronic health records (EHR) systems, strong analytical skills, and exceptional interpersonal abilities are essential.
Act as a liaison between medical departments, nursing services, pharmacy, laboratory, radiology, and administrative units to facilitate seamless, coordinated service delivery.
Monitor and address operational issues that span multiple functions, ensuring they do not compromise clinical performance or patient care.
Deliver prompt communication and elevate operational issues that demand cross-functional resolution.
Foster cooperative working relationships between clinical and support departments to enhance collaboration and efficiency.
Driving excellence in patient experience and ensuring top-tier service quality are key priorities. This role focuses on identifying opportunities to enhance satisfaction, streamlining processes to improve efficiency, and maintaining high standards of care delivery. By monitoring feedback, analyzing trends, and implementing targeted improvements, the position plays a critical role in elevating the overall patient journey and fostering a culture of continuous service refinement.
Monitor patient feedback concerning medical services and promptly elevate issues that necessitate either clinical or administrative resolution.
Drive initiatives focused on service excellence to enhance patient experience and optimize clinical interactions.
Collaborate effectively with the Quality Team to uphold patient safety standards and meet all quality care requirements.
Ensure the effective management of complaint resolution procedures related to medical services while maintaining prompt follow-up actions.
Ensure adherence to regulatory standards, maintain precise documentation, and uphold robust governance frameworks by systematically overseeing policies, procedures, and compliance requirements to mitigate risks and enhance operational integrity.
Maintain current documentation regarding clinical policies, departmental workflows, consultant records, and duty rosters.
Facilitate readiness for internal audits, external inspections, accreditation processes, and regulatory evaluations.
Maintain strict confidentiality, manage clinical records with appropriate care, and ensure the secure handling of patient information in full compliance with hospital policies and applicable legal standards.
Ensure adherence to clinical governance protocols and maintain meticulous operational documentation standards.
Provides project coordination and strategic support, ensuring seamless execution and alignment with organizational objectives through meticulous planning, clear communication, and effective resource allocation.
Engage in institution-wide projects and high-level strategic initiatives spearheaded by the Medical Director.
Facilitate the adoption and execution of novel clinical services, pilot initiatives, and healthcare advancements.
Oversee the planning and execution of designated departmental projects, ensuring alignment with established implementation timelines and milestones. Track progress meticulously to identify any deviations from the schedule and proactively address potential delays or obstacles.
Facilitate and enhance research partnerships and the advancement of service development initiatives as needed.
We seek candidates who meet the following essential prerequisites: a minimum of five years of experience in a comparable role, a bachelor’s degree in a relevant field, and proficiency in project management software such as Asana or Trello. Additionally, applicants should possess strong analytical skills, excellent written and verbal communication abilities, and the capacity to work efficiently under tight deadlines. A proven track record of leading cross-functional teams and delivering projects within scope, budget, and timeline is mandatory. Familiarity with industry-specific regulations and compliance standards is also required.
A recognized institution must have awarded a Bachelor’s Degree in Healthcare Management, Nursing, Clinical Medicine, or a related healthcare discipline.
Minimum three to five years of professional experience in hospital coordination, clinical operations management, or healthcare administration is required.
Relevant prior experience in managing medical staff, consultants, or clinical service coordination would be highly advantageous.
Proven knowledge of hospital operations, clinical processes, and healthcare delivery systems is required.
Possesses a comprehensive understanding of medical license standards, credentialing processes, and healthcare regulatory obligations.
Seeking a dynamic individual with a robust background in project management, preferably holding a degree in engineering or a related discipline, along with five or more years of hands-on experience in a leadership role. The ideal candidate will demonstrate exceptional organizational skills, the ability to prioritize tasks efficiently, and strong problem-solving capabilities to navigate complex challenges. Familiarity with industry-standard software and tools, such as Microsoft Project or similar platforms, is essential, as is a track record of successfully delivering projects on time and within budget. Excellent communication and team collaboration skills are required to engage stakeholders at all levels and ensure alignment with organizational objectives. Proficiency in data analysis and reporting is also a key requirement for this position.
Exceptional aptitude for organizing tasks and coordinating projects with precision and efficiency is required.
Proven ability to communicate effectively and build strong interpersonal relationships.
You must demonstrate exceptional precision, meticulousness, and a strong commitment to completing tasks thoroughly and accurately.
Must demonstrate the ability to handle confidential information with the utmost integrity and professionalism, ensuring all sensitive material is managed discreetly and responsibly.
Experienced in hospital operations and clinical workflows, with a deep understanding of their intricacies and interdependencies.
Proficient in consultant compliance protocols and medical credentialing methodologies is required.
Demonstrated expertise in utilizing Microsoft Office applications and hospital information systems is required.
Proven expertise in resolving complex challenges and managing multifaceted operations within fast-paced healthcare settings.
Capable of effectively prioritizing tasks and collaborating across various departments to achieve organizational objectives.
Maintains a high standard of professionalism, integrity, and accountability in all responsibilities and interactions.
If you possess the qualifications, experience, and skills outlined above, we invite you to submit your application—including a cover letter and CV/resume—via email to careers@premierhospital.org, with the subject line: *”CLINICAL SERVICES COORDINATOR.”* Please include your current and expected salary, testimonials, and the full contact details of three referees. Ensure your application is submitted no later than 5:00 PM on June 13, 2026, as late submissions will not be considered. Note that only online applications will be accepted, and interviews will be conducted on a rolling basis. Given the volume of applications, only shortlisted candidates will be notified.
Qualifications
BA/BSc/HND
Experience Required
3 - 5 years
