JOB PURPOSE
The Clinical Services Coordinator, who reports directly to the Medical Director, will oversee the seamless execution of medical services throughout the hospital by supporting clinical workflows, fostering efficient interdepartmental communication, maintaining accurate documentation for physicians and consultants, and aiding the Medical Director in administrative and operational responsibilities.
This position plays a pivotal role in elevating patient care quality, optimizing clinical workflows, fostering seamless collaboration among healthcare teams, and maintaining adherence to regulatory mandates and institutional protocols.
The primary responsibilities entail overseeing daily operations, ensuring adherence to established protocols, and maintaining high standards of efficiency and quality across all assigned tasks. Key duties include collaborating with cross-functional teams to streamline workflows, analyzing performance metrics to identify areas for improvement, and implementing strategic initiatives to enhance productivity. Additionally, the role involves monitoring compliance with regulatory guidelines, managing stakeholder communications, and providing leadership in driving organizational objectives forward. Strong problem-solving skills, meticulous attention to detail, and the ability to prioritize competing demands are essential for success in this position.
Clinical Operations Support involves providing essential assistance to ensure the efficient and compliant execution of clinical trials. This role encompasses a variety of tasks, including maintaining trial documentation, coordinating with investigative sites, and ensuring adherence to regulatory standards and protocols. Responsibilities also include managing data integrity, preparing reports for audits, and facilitating communication between stakeholders to support trial operations. Requirements typically include a background in clinical research, familiarity with Good Clinical Practice (GCP) guidelines, and strong organizational and communication skills to uphold operational excellence.
Oversee and synchronize day-to-day clinical operations across multiple departments to guarantee streamlined and cohesive service provision.
Collaborate with healthcare professionals to resolve scheduling discrepancies, optimize patient flow efficiency, and eliminate operational inefficiencies.
Assist in the execution and enforcement of clinical protocols, policies, and quality benchmarks to ensure adherence and compliance.
Track patient flow metrics and implement prompt interventions to enhance overall operational efficiency in service delivery.
Drive ongoing enhancements to clinical performance and patient outcomes through structured improvement initiatives.
Doctor & Consultant Management involves overseeing the performance, development, and engagement of medical professionals to ensure high-quality patient care and operational efficiency. This role requires strategic leadership to align physician practices with organizational goals, fostering a collaborative environment that supports continuous improvement. Responsibilities include mentoring consultants, evaluating clinical competencies, addressing performance concerns, and implementing policies that enhance productivity and professional growth. Additionally, it entails coordinating with administrative teams to optimize resource allocation, streamline workflows, and maintain compliance with healthcare regulations. Strong interpersonal skills, data-driven decision-making, and a commitment to fostering a positive workplace culture are essential for success in this position.
Working collaboratively with the Medical Director, oversee that all visiting and resident consultants adhere to legal, regulatory, and hospital policy mandates—such as license, indemnity, registration, and contractual obligations.
Maintain meticulous and current documentation for consultants while ensuring the prompt renewal of all licenses and professional certifications.
Construct and maintain a unified database encompassing visiting and resident consultants, with comprehensive details on their specialties, availability, contractual obligations, and compliance documentation.
Orchestrate the seamless integration of new consultants by managing onboarding, orientation, credentialing, and scheduling processes in partnership with key departments.
Oversee compliance with hospital clinical protocols, documentation standards, and patient handover procedures by consulting with physicians.
Provide comprehensive administrative assistance to the Medical Director, ensuring efficient and organized operations.
Compile reports, presentations, meeting minutes, correspondence, and related administrative documentation for the Medical Director.
Monitor the execution of clinical enhancement initiatives, review compliance with audit recommendations, and ensure the timely fulfillment of strategic action plans.
Organize and facilitate a range of internal gatherings, including staff briefings, departmental evaluations, and clinical governance meetings.
Ensure all action items from meetings are followed up on and implemented promptly.
As a bridge between departments, you will facilitate seamless communication and coordination in clinical settings, ensuring alignment and efficiency across teams. Your role involves collaborating closely with various departments to streamline processes, resolve interdepartmental challenges, and support the delivery of high-quality patient care. By fostering strong relationships and clear channels of communication, you will enhance operational workflows and contribute to the overall success of clinical operations.
Act as a liaison among medical departments, nursing services, pharmacy, laboratory, radiology, and administration to facilitate seamless, coordinated service delivery.
Monitor and address operational issues across multiple functions that impact clinical performance and patient care.
Ensure prompt communication and escalation of operational challenges that necessitate multidisciplinary intervention.
Foster collaborative working relationships between clinical and support departments.
Enhancing patient experience and ensuring service quality are central to this role, which focuses on upholding and elevating standards of care delivery. Responsibilities include systematically evaluating patient feedback, identifying areas for improvement, and implementing initiatives to enhance satisfaction and outcomes. The position requires collaboration with cross-functional teams to streamline processes, address service gaps, and foster a culture of continuous improvement in healthcare delivery. Strong analytical skills and a commitment to patient-centered care are essential, along with the ability to translate insights into actionable strategies that drive measurable improvements.
Collect and evaluate patient feedback regarding medical services, promptly elevating any concerns that necessitate clinical or administrative action for resolution.
Support initiatives focused on enhancing service excellence to elevate patient experience and strengthen clinical interactions.
Collaborate effectively with the Quality Team to uphold rigorous patient safety standards and meet essential quality care requirements.
Facilitate complaint resolution procedures related to medical services and guarantee prompt follow-ups to address issues efficiently.
Compliance, Documentation, and Governance responsibilities ensure organizational adherence to regulatory standards, meticulous record-keeping, and robust policy enforcement to mitigate risks and maintain operational integrity. This role involves overseeing documentation processes, ensuring accuracy and completeness of records, and implementing governance frameworks that align with industry best practices and legal obligations. Strong attention to detail, a thorough understanding of compliance requirements, and the ability to develop and enforce governance policies are essential for success in this position.
Maintain comprehensive and current documentation encompassing clinical policies, departmental workflows, consultant records, and duty rosters.
Assist with the coordination and facilitation of internal audits, external inspections, accreditation processes, and regulatory assessments.
Maintain strict confidentiality and implement secure protocols for the handling and management of clinical records and patient information, ensuring full compliance with hospital policies and applicable legal standards.
Ensure adherence to clinical governance protocols and maintain documentation standards in compliance with operational requirements.
Provides project coordination and strategic support to ensure seamless execution and alignment with organizational objectives.
Contribute to organization-wide projects and key strategic efforts spearheaded by the Medical Director.
Facilitate the execution and deployment of innovative clinical services, pilot initiatives, and advancements in healthcare delivery.
Oversee the execution of assigned departmental projects and track advancements in relation to established implementation timelines.
Facilitate collaborative research projects and contribute to the enhancement of service development initiatives as required.
MINIMUM REQUIREMENTS / QUALIFICATIONS
Applicants must meet the following essential criteria to be considered for this role:
A bachelor’s degree in a relevant field, such as engineering, business administration, or a related discipline, is required. At least three years of professional experience in a comparable position, with demonstrated expertise in project management, data analysis, or operational oversight, is mandatory. Proficiency in industry-standard software, including Microsoft Office Suite and specialized tools pertinent to the role, is expected. Strong analytical, problem-solving, and communication skills are critical for success in this position. Candidates must also exhibit the ability to work independently, manage multiple priorities, and adhere to strict deadlines. Familiarity with current industry trends and compliance standards is highly advantageous.
A recognized institution must award a Bachelor’s Degree in Healthcare Management, Nursing, Clinical Medicine, or a related healthcare discipline.
Minimum three to five years of professional experience in hospital coordination, clinical operations, or healthcare administration is required.
Prior experience in the coordination of medical personnel, consultants, or clinical service providers is strongly preferred.
Professional version:
Exhibits a comprehensive grasp of hospital operations, clinical processes, and the delivery of healthcare services.
Possesses a comprehensive understanding of medical license protocols, credentialing processes, and healthcare regulatory standards.
• Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience)
• Minimum 5 years of professional experience in software development, with at least 3 years in a leadership or mentoring role
• Proficiency in multiple programming languages such as Python, Java, or C++
• Strong understanding of data structures, algorithms, and scalable system design
• Experience with cloud platforms (e.g., AWS, Azure, GCP) and DevOps practices
• Excellent problem-solving abilities and a commitment to writing clean, maintainable code
• Demonstrated track record of leading cross-functional teams and delivering large-scale software projects
• Familiarity with Agile/Scrum methodologies and continuous integration/continuous deployment (CI/CD) pipelines
• Exceptional communication and collaboration skills to work effectively with stakeholders at all levels
• Willingness to mentor junior engineers and participate in code reviews to uphold high technical standards
Proven ability to manage multiple tasks efficiently while coordinating projects with precision and adaptability.
You possess strong verbal and written communication abilities along with exceptional interpersonal skills.
Demonstrates meticulous attention to detail, ensuring precision and thorough follow-through in all tasks.
Demonstrates exceptional skill in handling sensitive data with the utmost confidentiality and discernment.
Demonstrates a comprehensive grasp of hospital operations and clinical workflows.
Professional Rewriting:
Familiarity with consultant compliance protocols and the intricacies of medical credentialing procedures is required.
Demonstrated expertise in utilizing Microsoft Office applications and hospital information systems is required.
Proven capacity to resolve complex issues and coordinate effectively within fast-paced healthcare settings.
Capable of juggling various priorities while collaborating efficiently across multiple departments.
Requires a strong commitment to upholding professional standards, demonstrating unwavering integrity, and maintaining a high degree of personal accountability in all responsibilities.
If your professional background, expertise, and qualifications align with the outlined requirements, kindly submit your application—including a cover letter and CV/resume—via email to careers@premierhospital.org, with the job title cited in the subject line as *CLINICAL SERVICES COORDINATOR*. Please also provide your current and anticipated salary expectations, professional references, and complete contact details for three referees. Ensure your application is received no later than 5:00 PM on June 13, 2026, noting that only online submissions will be accepted. Applications will be evaluated on a continuous basis, and interviews may be scheduled accordingly. Given the anticipated volume of submissions, only candidates selected for further consideration will be contacted.
Qualifications
BA/BSc/HND
Experience Required
3 - 5 years
