Job Description
Job Purpose: This role is designed to drive innovative solutions and operational excellence within the organization. The successful candidate will be responsible for managing key projects, optimizing processes, and collaborating with cross-functional teams to achieve strategic objectives. Additionally, the position requires strong analytical skills, proficiency in relevant software tools, and the ability to lead initiatives from conception to completion. Applicants must possess a minimum of three years of experience in a related field, along with a proven track record of delivering measurable results. Effective communication, problem-solving capabilities, and a commitment to continuous improvement are essential for success in this position.
Conduct comprehensive analyses of Digital Banking solutions, including mobile banking, internet banking, APIs, and digital channels, to evaluate performance and identify opportunities for optimization.
Transform digital customer needs into actionable data-driven insights that directly inform and enhance product improvements.
Serves as the primary authority on technical specifications related to digital solutions.
Serves as the primary liaison throughout projects and system enhancements, ensuring seamless communication and coordination between stakeholders and technical teams.
Key Accountabilities
Business – 60%
Translate business and customer needs into actionable digital product features and user stories.
Define and monitor key performance indicators (KPIs) for digital products, including adoption rates, active user counts, transaction success ratios, and user drop-off points.
Assess customer journeys across digital platforms to pinpoint areas of friction.
Assist in the formulation and execution of strategic plans for digital banking platforms, contributing to the product roadmap development process.
Conduct comprehensive post-release assessments to identify opportunities for ongoing enhancements and implement recommended refinements.
Work collaboratively with IT, UX, and business teams to identify and prioritize enhancements.
Perform comprehensive cost-benefit and impact assessments to evaluate digital initiatives, ensuring informed decision-making and strategic alignment.
Provides first-line support for users resolving issues encountered on digital channels on a day-to-day basis.
Housekeeping responsibilities involve managing and maintaining digital communication channels, specifically those related to SMS purchases, ensuring they operate efficiently and effectively.
The individual is responsible for overseeing and maintaining the disaster recovery (DR) site, as well as coordinating and executing business continuity management (BCM) testing schedules.
Conducts user acceptance testing (UAT) to validate the functionality and usability of newly developed products and systems.
Responsible for educating users on both new and existing digital systems, ensuring they develop the necessary skills to utilize these platforms effectively.
In collaboration with the Supplier Manager, serve as the main point of contact for the supplier, addressing escalations related to supplier issues. Oversee the Accountable Executive relationship and approvals by providing consistent management information, reporting discrepancies, and tracking supplier-related concerns.
Stay updated on the latest advancements in Information Communications and Technology, including developments in hardware, software, products, and services.
Conduct comprehensive User Acceptance Testing (UAT), execute regression testing, and ensure quality assurance for new product releases and system enhancements.
The role involves overseeing reporting and data management tasks, comprising 30% of the position’s responsibilities. This includes collecting, analyzing, and maintaining accurate data to support decision-making processes and ensure compliance with organizational standards. Proficiency in data visualization tools, database management systems, and statistical analysis is essential to effectively interpret and present information. Candidates must demonstrate meticulous attention to detail, strong analytical skills, and the ability to generate insightful reports that drive strategic initiatives. Experience in managing large datasets, ensuring data integrity, and adhering to data governance policies is required.
Examine behavioral data, including user flows, drop-off points, and engagement metrics, to derive actionable insights and inform strategic decisions.
Categorize customers and derive actionable insights to support strategic decision-making.
Conduct A/B testing and experiments to evaluate performance and gather data-driven insights for optimization.
Deliver strategic, data-informed insights to drive digital expansion initiatives.
Analyze and predict usage patterns, volume fluctuations, and adoption rates.
Create visual representations of digital product usage and performance through dashboards.
Transform data extracts from diverse sources into actionable insights and structured reports using reporting tools such as Excel, PowerPoint, and Word. This role involves compiling management information (MI) and addressing ad-hoc requests while consistently meeting agreed-upon deadlines.
Ensure compliance with established data governance standards established by the business unit during all business intelligence initiatives. Duties encompass oversight of data quality management, adherence to information lifecycle protocols, and strict enforcement of information security and privacy measures.
Design and implement a standardized reporting framework to address inquiries and maintain rigorous change control processes, ensuring full auditability.
Maintain all existing reports using standard reporting tools to guarantee their relevance for informed decision-making and adherence to robust data governance practices.
Engage proactively with stakeholders via both formal and informal meetings to ensure comprehensive involvement in the development and delivery of MI reporting solutions.
Participate in established forums and committees to remain informed about the most recent advancements.
Perform integrity checks during both the development of new reports and the execution of existing scripts to verify that accurate data is included in the reports and to ensure compliance with all data quality standards.
Identify and elevate data quality and governance concerns to the relevant line manager for prompt resolution.
Manages and directs the company’s control objectives, ensuring they account for 10% of overall operational focus.
Ensure adherence to data privacy and governance standards in digital analytics initiatives.
Evaluate and oversee potential risks associated with digital products and customer experience to ensure proactive mitigation and seamless operational performance.
Successfully implement relevant risk frameworks while fostering a proactive risk culture to mitigate potential threats and enhance organizational resilience.
Grasp the full scope of one’s contributions within the complete end-to-end processes of which I am a part, recognizing the relevant risks and associated controls.
Adhere to all relevant ABSA policies and procedures applicable to your position, exercising sound judgment and demonstrating responsible risk management practices.
Report all risk events, incidents, and issues through the established procedures for your designated business area, analyze their root causes, and recommend corrective actions to mitigate future occurrences.
Proactively identify opportunities to enhance the control environment by assessing potential vulnerabilities in the processes I oversee and implementing preventive measures to mitigate errors.
All mandatory training must be completed by the designated deadline without exception.
Identify opportunities to enhance the utilization of automated controls and establish an optimal equilibrium between preventative and detective measures.
Ensure that all tasks and responsibilities strictly adhere to regulatory mandates, the Enterprise-Wide Risk Management Framework, and internal ABSA Policies and Policy Standards. Identify, assess, and mitigate risks and risk-related events pertinent to the position.
Drive operational efficiency by proactively identifying and eliminating unnecessary expenditures while strategically optimizing investments in value-added areas through targeted initiatives.
Preferred Qualifications:
Bachelor’s degree in Computer Science, Engineering, or a related field.
Minimum of 3 years of experience in software development.
Proficiency in programming languages such as Java, Python, or C++.
Experience with full-stack development, including front-end and back-end technologies.
Strong problem-solving skills and the ability to work independently.
Familiarity with database management systems like SQL or NoSQL.
Excellent communication skills and the ability to collaborate effectively in a team environment.
Knowledge of cloud platforms such as AWS, Azure, or Google Cloud.
Understanding of DevOps practices and CI/CD pipelines.
A bachelor’s degree or an equivalent qualification is required.
Experienced candidates with a background in [relevant field] are strongly encouraged to apply. The ideal candidate will possess [X years] of hands-on experience in [specific skills or areas], along with proficiency in [required tools or technologies]. Familiarity with [industry standards or methodologies] is highly desirable, and prior involvement in [specific projects or roles] is a significant advantage.
Proficiency in banking systems is essential for this role, requiring a thorough understanding of financial software, transaction processing, and regulatory compliance frameworks. Candidates must demonstrate familiarity with core banking operations, including account management, loan processing, and risk assessment, as well as the ability to navigate and utilize banking platforms efficiently. Strong analytical skills are necessary to interpret system-generated reports, identify discrepancies, and ensure seamless integration with existing financial infrastructure. Additionally, experience with digital banking solutions and cybersecurity protocols is highly valued to maintain data integrity and operational security.
Project management experience is required, encompassing the oversight and coordination of projects from initiation through completion. This includes planning, executing, executing, and finalizing projects while ensuring adherence to deadlines, budgets, and quality standards. Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment are essential. Additionally, proficiency in project management tools and methodologies, such as Agile or Waterfall, is preferred.
Experienced in analyzing digital banking products, leveraging data analytics, and managing product lifecycles.
We seek candidates with a proven track record in digital banking operations, demonstrating hands-on experience in managing and optimizing online financial services.
Responsibilities include conducting thorough quality assurance checks and executing user acceptance testing (UAT) to ensure software functionality aligns with specified requirements and meets end-user expectations.
Proficient in understanding and applying technical concepts and methodologies, with a strong ability to analyze complex problems and develop innovative solutions. Demonstrates expertise in relevant tools, software, or systems, and possesses advanced communication skills to convey ideas clearly and collaborate effectively with cross-functional teams. Maintains a commitment to continuous learning to stay current with industry trends and best practices, ensuring high-quality outcomes in all assigned tasks.
Requires comprehensive understanding of ABSA’s product processes, operational procedures, and governance frameworks.
Demonstrates a comprehensive grasp of IT systems, their architectures, and integration methodologies.
Demonstrates a strong command of complete processes and workflow optimization from initiation to completion.
Accomplished professionals with a track record of successfully deploying and enhancing systems are encouraged to apply. Candidates should demonstrate hands-on expertise in the design, execution, and optimization of system solutions.
Skilled in utilizing the ABSA UAT environment, with expertise in conducting test execution and performing validation tasks.
Qualifications
BA/BSc/HND
