Job Summary
This position serves as a liaison between IT and business teams, focusing on evaluating processes, identifying needs, and providing data-backed recommendations and reports to executives and key stakeholders. Responsibilities include analyzing business requirements, designing solutions, and defining system enhancements and specifications to support product updates or significant business initiatives.
Key Accountabilities
Oversee and manage daily operational activities to ensure seamless workflow processes and maintain high productivity standards. Implement and enforce company policies while adhering to industry regulations and best practices. Collaborate with cross-functional teams to align strategies, optimize performance, and drive organizational success. Lead and mentor staff, fostering a culture of accountability, innovation, and continuous improvement. Monitor project timelines, allocate resources efficiently, and report progress to senior leadership as required. Ensure compliance with safety protocols and quality assurance measures to uphold operational excellence. Identify and mitigate risks to mitigate disruptions and maintain business continuity.
Responsible for managing design processes, defining project requirements, and conducting comprehensive testing to validate accuracy.
The process involves determining and ranking both technical and functional requirements to ensure alignment with project objectives and stakeholder needs. This includes assessing dependencies, feasibility, and potential impact to establish a clear hierarchy of priorities. By systematically evaluating these criteria, the team can allocate resources effectively and focus on delivering the most critical features first.
Conduct ongoing evaluations of trends and business methodologies to compile and deliver periodic reports on operational control issues to senior and executive leadership.
To ensure a thorough understanding of our offerings, operational workflows, and system functionalities, as well as to stay current with evolving business and regulatory requirements, you will need to retain comprehensive expertise in products, business processes, and system rules and applications.
Ensures the integrity and consistency of the relationship model and connected interfacing systems.
Ensure robust financial audit mechanisms and stringent control measures are implemented within application systems to uphold compliance and operational integrity.
Restructure, oversee, and synchronize initiatives aimed at reengineering and enhancing business processes and/or conducting management reviews across the organization.
Collaborate with various departments to identify their business needs and translate those requirements—both functional and technical—into strategic initiatives.
Bachelor’s degree or higher in Computer Science or related technical field, or equivalent work experience. Minimum five years of software development experience with at least two years in a leadership role. Proficiency in at least one programming language such as Python, Java, or C++. Strong problem-solving skills and the ability to design and implement efficient algorithms. Experience with cloud platforms (AWS, Azure, or GCP) and DevOps practices is highly desirable. Excellent communication skills to collaborate effectively with cross-functional teams and stakeholders. Demonstrated track record of delivering scalable software solutions from conception through production.
A Bachelor’s degree in Business, Information Technology, Economics, Banking, Strategic Management, or a closely related discipline is required.
A Master’s Degree in Business or Information Technology is highly desirable.
A Certified Business Analyst or a Certified Project Manager holding either a PMP or PRINCE2 credential will be considered advantageous.
Experience
With a minimum of four years of hands-on experience in business analysis, strategic implementation, and review processes, you bring a proven track record of delivering impactful analytical solutions. Your expertise spans evaluating business needs, designing strategic frameworks, and ensuring alignment with organizational objectives through meticulous review and continuous improvement.
Proficiency in financial services will be considered favorably.
Proven expertise in executing large-scale, intricate IT deployment initiatives.
Proficiency in IT, encompassing software development as well as network and systems administration, would provide a competitive edge.
Demonstrates expertise in key technical and functional areas essential for the role, including strong analytical, problem-solving, and communication skills. Proficient in data analysis and reporting tools with the ability to interpret complex information. Exhibits adaptability in dynamic environments and collaborates effectively across teams. Maintains a commitment to continuous learning and professional development. Exhibits a customer-focused mindset while ensuring alignment with organizational objectives.
Analytical thinking and problem-solving are essential competencies for this role. Candidates must demonstrate the ability to evaluate complex situations, identify key issues, and develop effective solutions through logical reasoning and structured methodologies. Proficiency in analyzing data, interpreting trends, and making informed decisions is required to address challenges and optimize outcomes. Strong critical thinking skills, attention to detail, and the capacity to navigate ambiguity are also necessary to ensure successful problem resolution in dynamic environments.
Demonstrates proficiency in conveying ideas clearly and effectively through both verbal and written formats.
Consultative and interpersonal abilities are essential for fostering effective communication and building strong professional relationships. Candidates must demonstrate proficiency in actively listening, articulating ideas clearly, and adapting communication styles to meet diverse stakeholder needs. These skills facilitate collaboration, problem-solving, and the delivery of tailored solutions that align with client objectives.
The ability to facilitate group discussions, workshops, and meetings effectively is essential. Strong communication skills are required to engage participants, ensure clarity, and drive productive outcomes. Proficiency in managing diverse groups, adapting to varying needs, and maintaining focus on objectives is crucial. Additionally, the capacity to handle conflict, encourage collaboration, and foster an inclusive environment is important. Experience in designing and delivering engaging sessions tailored to different audiences is a plus.
Detail-oriented professionals who consistently deliver precise and accurate results are essential for this role.
Highly developed organizational capabilities are essential for effectively managing tasks, prioritizing workloads, and ensuring projects are completed efficiently and on schedule. This role requires meticulous attention to detail to maintain accuracy in documentation, scheduling, and resource allocation. Strong organizational skills will enable you to streamline processes, minimize errors, and enhance productivity across all responsibilities.
We excel in the ability to convince and sway stakeholders, fostering alignment and driving consensus through compelling communication and strategic insight.
Proficient understanding of organizational frameworks and operational hierarchies is essential.
Stakeholder analysis involves identifying, assessing, and prioritizing individuals or groups who can influence or be affected by a project, decision, or organization. It requires a thorough understanding of their interests, influence levels, and potential impact on outcomes. Key responsibilities include mapping stakeholder relationships, evaluating their needs and concerns, and developing strategies to engage and manage them effectively. This process ensures alignment with objectives, mitigates risks, and enhances collaboration to achieve desired results. Strong analytical and interpersonal skills are essential for accurately assessing stakeholder dynamics and fostering productive interactions.
The position necessitates expertise in eliciting, analyzing, and documenting software requirements to ensure alignment with business objectives and technical feasibility. Candidates must possess strong communication skills to collaborate with stakeholders, developers, and other teams, translating business needs into precise technical specifications. Proficiency in requirement management tools and methodologies, such as UML or Agile frameworks, is essential. Additionally, the role demands meticulous attention to detail to identify potential risks, ambiguities, or gaps in requirements. Experience in software development or systems engineering is highly preferred, along with the ability to prioritize tasks and manage multiple projects efficiently.
Performing cost-benefit analysis is a key responsibility, evaluating the financial implications of proposed initiatives to determine their viability. This involves quantifying both tangible and intangible benefits against associated costs to provide data-driven recommendations. Proficiency in financial modeling and spreadsheet software is essential, along with strong analytical skills to interpret complex datasets. Additionally, the role requires clear communication of findings to stakeholders to support informed decision-making processes.
Utilizes software tools to create and refine digital representations of systems, structures, or processes, ensuring accuracy and alignment with specified requirements. Analyzes data inputs to identify inefficiencies or areas for improvement, then designs optimized models to enhance performance and functionality. Collaborates with cross-functional teams to validate assumptions, incorporate feedback, and refine deliverables throughout the modeling lifecycle. Maintains detailed documentation of methodologies, assumptions, and outcomes to support traceability and decision-making. Stays current with industry trends and advancements in modeling techniques to integrate best practices into workflows.
We possess a solid grasp of networking principles, database systems, and related technologies.
Entrepreneurial and commercially oriented thinkers are sought for this role, with a strong emphasis on strategic decision-making and value creation. Candidates should demonstrate a keen ability to identify and pursue new opportunities while maintaining a sharp focus on business growth and profitability. This position requires individuals who can blend innovative ideas with practical execution, ensuring sustainable success in a competitive market environment.
Adapting to evolving circumstances and responding effectively to shifting demands are essential competencies for this role. The position requires a proactive approach to navigating dynamic environments, ensuring flexibility in processes and priorities as needed. Candidates must demonstrate resilience and the capacity to adjust strategies promptly while maintaining operational efficiency and alignment with organizational objectives.
Please submit your application along with an updated CV to hr@libertylife.co.ke by the deadline of 16th June 2026, ensuring the job title is clearly indicated in the subject line. Liberty Kenya is committed to equal opportunity employment and values diversity. Only candidates selected for further consideration will be contacted. All personal data provided will be used solely for recruitment purposes, in compliance with the privacy statement available at https://www.liberty.co.ke.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
4 years
