Your day at NTT DATA will begin with collaborating on innovative projects that drive digital transformation across industries. Throughout your role, you will leverage cutting-edge technologies to deliver solutions tailored to client needs while adhering to best practices in cybersecurity and compliance. Key responsibilities include analyzing complex business challenges, designing scalable systems, and ensuring seamless integration of new technologies with existing infrastructure. You will work closely with cross-functional teams, including engineers, consultants, and business stakeholders, to align technological advancements with strategic objectives. Additionally, you will contribute to continuous improvement efforts by assessing emerging trends, optimizing processes, and maintaining high standards of quality and efficiency in all deliverables.
As an Associate Client Manager at NTT DATA, you will focus on cultivating and strengthening relationships with your designated accounts while ensuring high levels of client satisfaction and fostering growth across all solution areas. Utilizing our advanced tools and proven methodologies, you will analyze clients’ needs in depth and deliver customized solutions that precisely align with their unique business objectives.
You will cultivate and expand key relationships through strategic foresight and meticulous planning, collaborating with our worldwide office network to ensure outstanding client outcomes. Your role will involve meeting revenue and margin objectives while reducing client turnover and enhancing retention rates.
Leveraging your deep expertise in contemporary technology sales techniques and market trends, you will craft and execute strategic account plans. Collaborating closely with essential stakeholders, you will identify and capitalize on business prospects, drive revenue expansion, and guide clients through every phase of their purchasing journey.
Serving as the primary liaison, you will resolve client concerns and uphold a high standard of client satisfaction. Leveraging your specialized knowledge, you will translate clients’ requirements into practical solutions, facilitating their attainment of business objectives through our offerings.
To excel in this position, you must possess the following qualifications:
Achieve the targets specified in the quarterly accountability matrix, which are established by the Sales Execution Framework.
Develop and sustain strong, collaborative partnerships with essential stakeholders within designated accounts.
Collaborate with internal teams such as support, service, and management to ensure alignment with account objectives and client expectations.
Accomplish established sales volume and strategic goals for profitability within assigned accounts.
Collaborate in the development of joint strategic account plans, establishing shared performance objectives, financial benchmarks, and pivotal milestones for both one-year and three-year horizons.
Continuously evaluate, elucidate, and confirm client requirements to guarantee alignment with the solutions provided.
Spearhead the development of solutions by collaborating with pertinent internal stakeholders to ensure alignment with client requirements.
Demonstrate a steadfast commitment to exceeding customer expectations while aligning with established company benchmarks for service excellence.
Ensure all mandatory training and development objectives are fulfilled within the designated timeframes.
Drive strategic engagement and secure high-level sponsorship from key stakeholders within designated accounts.
Prepare comprehensive and precise reports on designated metrics, ensuring they are delivered in a timely manner and meet management’s requirements.
Seeking a candidate with a strong academic background in a relevant field, complemented by proven professional experience in a similar role. The ideal applicant will possess exceptional analytical capabilities, advanced proficiency in industry-specific software, and a track record of delivering measurable outcomes. Prior experience in project management, cross-functional collaboration, and process optimization is highly desirable. Strong written and verbal communication skills are essential for effectively conveying complex information to diverse stakeholders. Additionally, the role demands a commitment to continuous learning and adaptability in a dynamic work environment.
A bachelor’s degree or an accredited college certification is required.
Requires a minimum of two years of hands-on experience in client management specifically within the IT industry.
Demonstrated expertise in utilizing Microsoft Office Suite applications is required.
Proven expertise in Customer Relationship Management (CRM) systems, including reporting functionalities and operational oversight, is required.
As essential qualifications, candidates must demonstrate proficiency in analytical thinking, problem-solving, and effective communication. The role demands a strong capacity for adaptability, collaboration, and meticulous attention to detail. Prior experience in a similar environment, along with a proven track record of delivering results under tight deadlines, is required. Additionally, the position calls for a solid understanding of industry-specific tools and methodologies, as well as the ability to work independently while contributing to a cohesive team dynamic. Leadership potential and a commitment to continuous professional development are also highly valued.
With a track record of success in ICT sales and a strong aptitude for fostering client relationships, you bring invaluable expertise to our team.
Experienced in cultivating customer relationships and driven by a deep commitment to customer satisfaction.
Demonstrates exceptional proficiency in strategic planning, meticulous organization, and effective negotiation.
Maintains a polished and professional demeanor while consistently delivering results-oriented outcomes.
Strong interpersonal skills, ability to thrive in high-pressure situations, and a proactive approach to tasks
Qualifications
BA/BSc/HND , Diploma
Experience Required
2 years
