Key duties include managing project timelines, coordinating team activities, and ensuring deliverables meet quality standards. Responsibilities also encompass overseeing budget adherence, conducting performance evaluations, and fostering collaboration among stakeholders. Additionally, the role involves identifying process improvements, maintaining compliance with company policies, and reporting progress to senior leadership on a regular basis.
Develops contributions for the Employee Relations and Wellness HR Strategy that align with the specific needs and objectives of the assigned HR area.
Implements Group HR policies, procedures, and processes relevant to their specific HR domain, as outlined in the Policy Execution Matrix, while offering staff and line management expert guidance on related issues.
Provide strategic guidance on intricate employee-related issues, such as disciplinary actions, grievances, internal investigations, and conflict resolution, ensuring the organization remains protected from potential legal and reputational harm.
Working in collaboration with the Forensic Department and other relevant departments, as well as line management and staff, you will be responsible for conducting or coordinating investigations into disciplinary and grievance matters involving employees, ensuring that these cases are thoroughly examined and ultimately resolved or adjudicated.
Oversee staff departure processes and maintain clear communication channels while ensuring strict adherence to internal policies and all applicable legal requirements.
Internally, oversee litigation involving former employees by coordinating with the in-house legal team to obtain specialized legal counsel, assembling relevant case files and supporting evidence, and engaging with witnesses to substantiate the Bank’s legal stance.
Manages and cultivates strong relationships with both internal and external stakeholders within the HR domain, including Heads of HR Departments, survey consultants, trade unions and committees, medical and wellness professionals, as well as industry bodies such as the Kenya Bankers Association and the Federation of Kenya Employers. Collaborates closely with legal advisors, functional directors, department heads, branch managers, staff, and line managers to ensure seamless HR operations and alignment with organizational goals.
Craft comprehensive management documents, including reports, recommendations, opinions, briefs, presentations, and proposals, as well as meeting minutes pertinent to the Human Resources domain.
Delivers comprehensive secretarial assistance to business and staff committees, programs, initiatives, or forums associated with the designated HR domain, including Disciplinary and Grievance Handling Committees, Job Description Document Appeals Committees, Union/Management Meetings, Staff Visits, and Engagement Forums.
Ensure precise and reliable maintenance of data, records, and statistical information pertinent to your designated HR domain.
Minimum qualifications for this role include a bachelor’s degree in a relevant field or equivalent professional experience, along with a minimum of three years of hands-on experience in the industry. Proficiency in industry-standard software and tools is essential, and candidates must demonstrate strong analytical, problem-solving, and communication skills. The ability to work independently, manage multiple priorities, and meet tight deadlines is required. Familiarity with project management methodologies and a commitment to continuous learning are also necessary.
A recognized university degree at the bachelor’s level is required.
A relevant professional qualification in Human Resources is mandatory, encompassing credentials such as a Certificate, Diploma, Higher Diploma, or Postgraduate Diploma in HR—whether in a general or specialized field.
A Master’s Degree in Human Resource Management or a related business discipline is strongly preferred for this position.
A minimum of seven years of progressively responsible experience in Human Resources or a closely related discipline is required.
Prospective applicants should exhibit substantial practical expertise in the following essential domains:
Performance Management experience of not less than two years is required.
Employee & Industrial Relations (Minimum 4 years of professional experience)
Handling disciplinary and grievance matters requires a minimum of four years of relevant experience.
With a minimum of four years of specialized experience in Labour Law, candidates should demonstrate a comprehensive understanding of regulatory frameworks, employment standards, and dispute resolution mechanisms. This role requires a deep knowledge of legal principles governing workplace relations, including collective bargaining agreements, termination procedures, and compliance with national and international labor regulations. Proficiency in interpreting labor contracts, advising on employment law matters, and representing clients in labor disputes is essential. Strong analytical skills, attention to detail, and the ability to navigate complex legal challenges are critical for success in this position.
People Risk Management (Minimum 2 years)
Professional with a minimum of two years of specialized experience in People Risk Management is required.
With a minimum of three years of experience in people management, candidates should demonstrate proven leadership capabilities in guiding, developing, and overseeing teams to achieve organizational goals. This role requires the ability to foster a collaborative and high-performing work environment, implement effective performance management strategies, and resolve team-related challenges with diplomacy and professionalism.
With a minimum of four years of experience in relationship management, candidates should possess a proven track record of fostering and maintaining strong client and stakeholder connections. This role requires the ability to identify client needs, resolve issues efficiently, and cultivate long-term partnerships to drive mutual growth and satisfaction. Proficiency in communication, negotiation, and problem-solving is essential, along with a deep understanding of client relationship strategies and best practices. The ideal candidate will demonstrate adaptability, strategic thinking, and a commitment to delivering exceptional service.
Qualifications
BA/BSc/HND , MBA/MSc/MA , Professional Certificate
Experience Required
7 years
