Oversee and execute key responsibilities encompassing strategic planning, team leadership, and operational management to drive organizational success. Lead cross-functional initiatives to ensure alignment with business objectives and foster a culture of innovation and accountability. Develop and implement policies and procedures that enhance efficiency and compliance while mitigating risks. Collaborate with senior management to formulate long-term goals and translate them into actionable plans. Monitor industry trends to identify opportunities for growth and competitive advantage. Act as a mentor to junior staff, providing guidance and support to cultivate talent and strengthen team performance. Ensure adherence to regulatory standards and internal governance frameworks. Manage stakeholder relationships to maintain transparency and build trust across departments.
Develop enduring client relationships by comprehensively addressing their supply chain challenges and consistently nurturing connections with both current and prospective customers.
Serve as the main liaison for client inquiries, delivering prompt and impactful communication regarding key trends, rate adjustments, and policy updates for your designated accounts.
The sales team provides regular reports and feedback regarding opportunities as well as the fulfillment of Ocean and Landside contracts.
Regularly evaluate customer advancement toward their defined objectives while ensuring the achievement of key outcomes in adoption, usage, business value, friction reduction, and overall relationship strength.
Client engagement involves collaborating closely with the Sales team to conduct customer visits and interactions, enabling a deeper comprehension of their business operations and specific requirements to better address their needs.
As a customer advocate, your primary responsibility will involve promptly addressing customer needs and resolving account issues by utilizing available resources throughout the organization.
Oversee the Allocation process and collaborate with customers to guarantee their adherence to commitments.
Oversee the full tender handling and contracting cycle while collaborating closely with Tender Contract Management (TCM) to deliver a thorough and competitive proposal to clients.
Collaborate with the appropriate stakeholders to streamline the L&S quoting and contracting process.
Ensure contracts are renewed promptly and managed efficiently throughout their lifecycle.
Interact with customers throughout the entire process—from contract initiation to ensuring their ongoing performance and satisfaction.
Oversee the allocation process for contract fulfillment, both internally and externally.
We assist in resolving issues and actively advance transactional initiatives to support the One Team Sales (ITS) framework.
Ensuring customer satisfaction through proactive follow-up and implementing strategic initiatives to enhance service quality and client experience.
Client-focused responsibilities include conducting on-site visits to gain insights into customer operations and identify ways to enhance support and meet their business requirements.
Responsible for spearheading learning and development initiatives within the Sales team, the focal point will drive the creation and implementation of strategic training programs aimed at enhancing team performance and achieving sales objectives.
WHO WE ARE LOOKING FOR:
Someone with:
Experience ranging from three to five years in customer service, logistics, or freight forwarding is required.
Accomplished professionals with a track record of overseeing the entire shipment lifecycle and fostering strong customer connections are encouraged to apply.
Proven expertise in managing intricate customer accounts and resolving escalation scenarios with professionalism and efficiency is required. Responsibilities include overseeing high-stakes accounts and addressing escalated issues to ensure timely and satisfactory resolutions.
Experienced professionals should possess a strong background in commercial roles within the logistics sector, with a focus on creating tailored solutions for clients in the Reefer and FMCG verticals.
Experienced in cultivating successful business-to-business sales relationships, with a strong preference for sectors such as shipping, logistics, or transportation.
Proficient in consultative selling methodologies and solution-oriented strategies.
Embodies proactive initiative alongside a strong entrepreneurial drive and unwavering dedication.
Proven capability to clearly communicate the advantages of offering cohesive solutions that integrate Maersk’s diverse product and service offerings.
Seasoned professionals with a strong background in the Reefer and Fast-Moving Consumer Goods (FMCG) sectors are encouraged to apply. Candidates should possess hands-on experience in these specialized industries, demonstrating a deep understanding of their unique operational and market dynamics.
A relentless commitment to continuous improvement is essential.
Proven ability to communicate effectively and resolve issues efficiently.
A proactive self-starter with the ability to work independently while also collaborating effectively within a team environment.
Proven ability to analyze complex data and derive meaningful insights efficiently.
Qualifications
BA/BSc/HND
Experience Required
3 - 5 years
