Job Description
The Cluster Director of Revenue leads the Commercial Strategy team at their assigned hotel, driving the development and execution of strategic initiatives. They set clear objectives and implement actionable plans to enhance revenue growth across key customer segments and revenue streams while reinforcing the hotel’s brand positioning and market image. This position ensures data integrity and performs in-depth analysis, delivering actionable insights and proposing revenue and e-commerce strategies to the Commercial Strategy team and other corporate or ownership stakeholders. Additionally, the role optimizes inventory allocation and pricing structures to align with the hotel’s overarching revenue objectives, supporting all stakeholders in achieving maximum profitability. The position also focuses on identifying and cultivating talent within the hotel’s revenue management team.
As a Cluster Director of Revenue, you will provide strategic guidance, mentorship, and operational support to two assigned properties, aligning their objectives with those of your home hotel through consistent communication and on-site engagement. Serving as a key point of contact, you will collaborate closely with the Regional Director of Revenue Management, Regional Director of Sales and Marketing, and Regional Vice President, ensuring cohesive oversight of hotel and regional performance.
Responsibilities include overseeing daily operations to ensure efficient workflow, maintaining high standards of quality control, and managing team performance to meet organizational goals. Duties also involve collaborating with cross-functional departments to streamline processes and enhance productivity. Additionally, the role requires monitoring budget allocations, reporting progress to senior leadership, and implementing strategies to improve operational efficiency. Candidates must possess strong leadership skills, experience in budget management, and a proven track record in team coordination. Proficiency in relevant software and tools is essential, along with exceptional communication and problem-solving abilities. A bachelor’s degree in business administration, management, or a related field is required, and prior experience in a supervisory capacity is preferred.
Drives strategic planning initiatives and partners with all hotel profit-generating teams to proactively identify opportunities that enhance incremental revenue for Rooms, Restaurants, Spas, and additional income sources.
A dynamic communicator, you’ll articulate a powerful Total Hotel Profit Optimization vision across all key property leaders, cultivating a robust Revenue Management Culture within the hotel’s revenue-generating departments while imparting essential RM principles and strategies.
Utilizes revenue management analytics, cutting-edge technologies, streamlined processes, specialized tools, and comprehensive training programs to enhance hotel profitability.
Develops both short- and long-term forecasts to optimize pricing and revenue management strategies.
Engages actively in the annual budget process and, when necessary, develops long-term financial projections.
Engages proactively in discussions and presentations focused on ownership matters.
Monitors key economic, market, and competitive indicators to develop data-driven strategies for maximizing profitability.
Chairs and organizes materials for the weekly Revenue Management Meetings, ensuring adherence to Brand guidelines.
Drives room revenue growth by leveraging comprehensive knowledge of all booking platforms and strategically managing inventory levels and pricing across these channels.
Through strategic planning and execution, this role enhances pricing, promotional initiatives, and inventory management by establishing and overseeing comprehensive rate structures, tiered pricing models, stay parameters, and additional tactics, all aligned with market demand trends to effectively engage high-value customer segments and drive revenue growth.
Oversees and implements all strategies for channel distribution, ensuring alignment with organizational goals. Identifies and assesses emerging business prospects tied to booking channels to enhance operational effectiveness.
Partner with the Marketing team to implement, assess, and enhance digital marketing initiatives, thereby aligning them with the hotel’s strategic marketing objectives while adhering to predefined budgetary constraints.
Working collaboratively with the Marketing team, the role oversees performance reviews with OTA/CTO partners, ensuring real-time awareness of each partner’s distribution capabilities and extranet upkeep to guarantee the hotel’s listings are presented optimally. Additionally, the position assesses and evaluates proposed enhancements to the extranet system.
Drives incremental revenue growth by identifying and capitalizing on upsell opportunities across all booking channels.
As the system owner for RMS, CRS (including ORS and TARS), the Rate Shopping System, Travel CLICK products, and hotel-specific platforms, you will oversee data quality and system hygiene in alignment with Accor’s established standards, recommendations, and procedures.
Overseeing content management across all electronic platforms, the incumbent collaborates closely with the hotel’s Marketing team to guarantee timely updates of images and descriptions for the hotel, room categories, outlets, and services.
Manages the collaborative partnership with the Governance, Risk, and Compliance (GRC) and Distribution Services teams to ensure alignment and seamless service delivery.
Cultivates strategic partnerships with regional market competitors to stay abreast of emerging trends and industry developments.
Motivate, guide, and develop team members to consistently deliver outstanding guest experiences while fostering a high level of employee satisfaction.
Supports properties lacking adequate revenue management coverage, addressing gaps in both personnel and system proficiency for daily tasks and revenue management operations.
Serves as a pilot initiative for novel reports, tools, or systems before their deployment across the broader team.
Conducts thorough evaluations of revenue Standard Operating Procedures (SOP’s) and ensures their proper implementation across all properties to verify compliance with established protocols.
Provide first-line assistance for revenue management systems utilized by area hotels, executing daily, weekly, and monthly revenue-related tasks in alignment with the Accor RM task list.
When significant strategic opportunities arise—such as shifts in pricing, changes in business mix, adjustments to allotment allocations, or any other factors with the potential to substantially influence a property’s financial performance—immediate escalation is necessary to facilitate a thorough review by RDRM.
At a minimum, the incumbent delivers monthly progress reports and key findings to the RDRM regarding operations within area hotels, while also disseminating newly uncovered best practices to relevant stakeholders.
Assists area hotel general managers in providing performance evaluation feedback to district revenue managers.
We are seeking a highly motivated candidate with a proven track record in [specific field or industry] and a minimum of [X] years of relevant experience. The ideal applicant will possess a [specific degree or certification], along with expertise in [key skills or tools]. Strong problem-solving abilities, exceptional communication skills, and the capacity to thrive in a fast-paced environment are essential. Additionally, familiarity with [relevant software, methodologies, or industry standards] is required, while experience in [specific task or responsibility] is highly desirable. The successful candidate will demonstrate a commitment to continuous learning and professional development.
A bachelor’s degree in Hotel Administration, Business Administration, Finance, Marketing, or a related field is strongly preferred.
A minimum of four years in a Director of Revenue Management role across multiple properties, or prior Area Director of Revenue Management experience outside of Accor, is required.
We seek candidates with a robust skill set and a proactive mindset, capable of thriving in dynamic environments. Ideal applicants will demonstrate strong analytical prowess, meticulous attention to detail, and the ability to collaborate effectively across teams. Proficiency in relevant software, tools, or methodologies is essential, along with excellent communication skills to articulate complex ideas clearly. Adaptability, problem-solving acumen, and a commitment to continuous learning are highly valued. Prior experience in a similar role—though not mandatory—will be considered a significant advantage during the selection process.
To fulfill the responsibilities of this position effectively, an individual must demonstrate the ability to carry out each essential duty competently. The qualifications outlined below reflect the necessary knowledge, skills, and abilities for the role. Accommodations may be provided, if needed, to support individuals with disabilities in performing the core functions of the job.
Demonstrates exceptional proficiency in clear and effective communication, encompassing both oral and written forms.
Dynamic can-do attitude
Analytical prowess and meticulous attention to detail are essential for this role. The ideal candidate must demonstrate the ability to assess complex information with precision and accuracy.
Exudes an air of professionalism and meticulous attention to detail through appearance.
Demonstrate exceptional proficiency in guest relations while collaborating seamlessly with colleagues to ensure a cohesive and positive team dynamic.
Professional experience in reservation systems is strongly preferred.
Proficiency in property management systems such as Ideas RMS, Opera PMS, Passkey, Delphi, or Opera Sales and Catering is a desirable qualification for this role.
An individual with strong organizational skills and the ability to manage multiple tasks simultaneously is required.
Demonstrates a strong capacity to deliver results efficiently and accurately while adhering to established timelines. Consistently meets project milestones and deadlines without compromising quality, ensuring timely completion of assigned tasks and responsibilities.
Preserve the confidentiality of proprietary information and safeguard company assets at all times.
The role requires the ability to perform physically demanding tasks, including lifting, carrying, pushing, or pulling heavy objects weighing up to 50 pounds. Standing, walking, bending, stooping, and reaching are necessary for extended periods. The position may involve operating machinery or tools, working in confined spaces, or handling equipment in various weather conditions. Candidates must maintain physical fitness and endurance to meet the demands of the job, including prolonged periods of standing or movement.
The role demands strong attentiveness to guest needs while maintaining poise and professionalism. Candidates must be prepared for intermittent periods of standing, walking, and lifting objects weighing up to 20 pounds.
Execute additional job-related tasks as needed to support operational objectives.
go to method of application
To submit your application, please utilize the provided link(s) on the company’s official website.
Qualifications
BA/BSc/HND
Experience Required
4 years
