Job Summary
We are in search of a dependable, detail-oriented, and client-centered Cashier/Receptionist to enhance our team. The ideal candidate will oversee front office functions, greet clients and guests, manage transactions, generate receipts, organize documentation, and deliver administrative assistance to facilitate seamless daily operations.
Oversee and execute essential duties encompassing strategic planning, operational execution, and performance monitoring to drive organizational goals. Lead cross-functional teams in implementing initiatives that enhance efficiency, productivity, and innovation. Collaborate with stakeholders to identify opportunities for growth, streamline processes, and ensure alignment with company objectives. Monitor key performance indicators, analyze data trends, and provide actionable insights to senior leadership for informed decision-making. Foster a culture of accountability, continuous improvement, and professional development among team members. Ensure compliance with industry regulations and internal policies while maintaining high standards of quality and service delivery.
Greet clients, visitors, and tenants with professionalism and courtesy upon their arrival.
Process cash, Mesa, bank, and other payment transactions with precision and accuracy.
Prepare and distribute official receipts while ensuring meticulous maintenance of accurate payment records.
Oversee petty cash funds and conduct daily reconciliations of cash transactions to ensure accuracy and accountability.
Respond to incoming phone calls, emails, and other customer inquiries in a timely and professional manner.
Organize and manage front office filing systems and documentation to ensure accuracy and accessibility.
Provide support in coordinating and organizing appointments and meetings as needed.
Compose detailed reports and provide assistance with administrative duties as required.
Maintain a tidy and orderly reception area at all times to create a welcoming environment for visitors and staff.
Facilitate seamless interactions among clients, tenants, suppliers, and management to ensure clear and effective communication channels.
We seek a candidate with a minimum of three years of experience in a relevant field, along with a bachelor’s degree in [specific field, if applicable]. Proficiency in [specific software/tools] and strong analytical skills are essential. The ideal applicant must demonstrate excellent communication abilities and the capacity to work independently or collaboratively in a fast-paced environment. Familiarity with [industry standards/regulations] is preferred, and the ability to manage multiple priorities while maintaining attention to detail is required.
A diploma or certificate in Business Administration, Accounting, or Front Office Operations is required, with a CPA Part I qualification considered an asset.
Prior experience in cashiering, reception duties, customer service, or office administration would be beneficial.
Proficiency in fundamental accounting principles and computer applications, particularly Microsoft Office and Excel, is required.
Proven ability to communicate effectively and build strong professional relationships with diverse stakeholders across various levels.
Exceptional aptitude for organizing tasks efficiently and managing multiple responsibilities simultaneously.
Consistently demonstrates integrity, professionalism, and meticulous attention to detail.
Seeking a candidate with a robust skill set and a diverse range of competencies to excel in the role. The ideal applicant must demonstrate proficiency in key areas, including strong analytical abilities, effective communication, and adaptability to dynamic environments. Additional requisite skills encompass problem-solving acumen, leadership potential, and a keen attention to detail. Competencies should also reflect a commitment to continuous learning, teamwork, and the capacity to manage multiple priorities efficiently. Prior experience in [industry/function, if applicable] is advantageous, as is familiarity with [specific tools/technologies, if applicable]. The successful individual will exhibit a proactive mindset, a results-driven approach, and the ability to collaborate seamlessly across cross-functional teams.
Proficient in delivering exceptional customer service, actively listening to client inquiries, and resolving issues with empathy and efficiency. Capable of maintaining a positive and professional demeanor in high-pressure situations while adhering to company policies and procedures. Demonstrated ability to handle multiple tasks simultaneously and prioritize responsibilities to ensure timely and accurate responses. Strong communication skills, both verbal and written, are essential for effectively engaging with customers and internal stakeholders.
Responsible for accurately managing and reconciling cash transactions to ensure financial integrity. Tasks include receiving, counting, and verifying cash deposits, as well as balancing cash registers and ledgers against recorded transactions. May involve preparing daily cash reports, identifying discrepancies, and resolving any discrepancies in collaboration with management. Requires meticulous attention to detail, strong numerical aptitude, and adherence to established cash handling procedures. Familiarity with accounting software or point-of-sale systems is beneficial.
Communication skills
We excel in organizing tasks and prioritizing duties to ensure efficient workflow and timely project completion. Strong organizational skills and the ability to meet deadlines are essential for this role. Responsibilities include planning daily activities, setting achievable goals, and maintaining a structured schedule. Proficiency in time-tracking tools and multitasking under pressure are also required. Candidates should demonstrate reliability in adhering to timelines while balancing multiple responsibilities effectively.
Professional etiquette encompasses the principles and practices guiding interactions in a business environment, ensuring respectful and effective communication. It involves maintaining courteous and considerate behavior toward colleagues, clients, and stakeholders, regardless of rank or position. Mastery of these standards fosters a positive workplace culture, enhances collaboration, and reinforces organizational reputation. Key aspects include punctuality, active listening, appropriate attire, and adherence to digital communication norms. Additionally, it requires discretion in handling sensitive information and demonstrating cultural sensitivity in diverse settings. Employers value candidates who consistently demonstrate professionalism, adaptability, and emotional intelligence in their conduct.
Maintain accurate and systematic records while ensuring meticulous organization of all pertinent information and documentation.
Working Conditions
We are seeking a motivated professional to fill a full-time role within our organization. The successful candidate will be expected to work a minimum of 40 hours per week, contributing to key projects and supporting team objectives. This position requires a high level of commitment, strong work ethic, and the ability to meet deadlines consistently.
Relocating to Nairobi, this role offers an exciting opportunity to contribute to impactful projects while being situated in Kenya’s dynamic capital. The position requires a minimum of five years of progressive experience in a relevant field, along with a Bachelor’s degree or equivalent qualification. Fluency in English is essential, and proficiency in Swahili is a strong advantage. Strong analytical, communication, and organizational skills are expected, as well as the ability to work collaboratively in diverse teams. Key responsibilities include leading project initiatives, conducting data-driven research, and fostering strategic partnerships to drive organizational growth. Deadline-driven and detail-oriented, the ideal candidate will thrive in a fast-paced environment while delivering measurable results.
Occasional Saturday assignments may be necessary based on operational requirements.
Candidates who meet the criteria are requested to forward their CVs along with any pertinent supporting documentation to info@mongoose.co.ke and include beatrice@mongoose.co.ke in the email, ensuring submission is completed no later than 5:00 PM on Friday, June 12th, 2026.
Qualifications
Diploma
Experience Required
1 - 3 years
