Your tenure at NTT DATA will encompass a dynamic range of responsibilities, blending technical expertise with collaborative problem-solving in a fast-paced, client-centric environment. You will contribute to innovative projects across diverse industries, leveraging cutting-edge technologies to deliver scalable solutions that drive business transformation. The role demands proficiency in [relevant skills/technologies, if listed in original], strong analytical capabilities, and the ability to thrive in cross-functional teams while adhering to project timelines and quality standards. Additionally, you will engage in continuous professional development to stay ahead of industry trends, mentor junior colleagues when necessary, and uphold the highest standards of client service and operational excellence.
As an Associate Client Manager at NTT DATA, you will be responsible for cultivating and sustaining strong relationships with assigned accounts, fostering long-term client satisfaction, and identifying opportunities for growth across all solution areas. Leveraging cutting-edge tools and proven methodologies, you will analyze clients’ needs and deliver customized solutions aligned with their unique business objectives.
You will cultivate and expand key client relationships through strategic foresight and meticulous planning, collaborating with our worldwide network of offices to ensure outstanding client satisfaction. Your role will center on achieving revenue and profitability objectives while reducing client attrition and enhancing retention rates.
With your deep expertise in contemporary technology sales methodologies and emerging industry trends, you will craft and execute strategic account plans. Collaborating closely with pivotal stakeholders, you will identify and capitalize on business prospects, drive revenue expansion, and provide unwavering support to clients throughout their purchasing journey.
Serving as the primary liaison, you will resolve client inquiries while maintaining high levels of satisfaction. Leveraging your specialized knowledge, you will translate client requirements into practical solutions, facilitating the achievement of their business objectives through our offerings.
To excel in this position, candidates must demonstrate the ability to:
Ensure adherence to the performance indicators established in the quarterly accountability matrix, as set forth by the Sales Execution Framework.
Foster strong, professional connections with essential stakeholders across designated accounts to ensure ongoing collaboration and mutual success.
Collaborate with various internal departments, such as support, service, and management, to ensure alignment with account goals and fulfillment of client needs.
Drive profitable sales growth and meet strategic targets within assigned accounts, ensuring alignment with established objectives.
Lead collaborative strategic account planning initiatives to establish shared performance objectives, financial benchmarks, and pivotal milestones for both one-year and three-year horizons.
Consistently evaluate, refine, and confirm client requirements to guarantee alignment with the provided solutions.
Facilitate the advancement of solutions by collaborating with pertinent internal stakeholders to ensure alignment with client needs and specifications.
Deliver exceptional customer experiences that consistently meet or exceed organizational benchmarks for satisfaction.
Fulfill all mandatory training and development goals within the specified timeframes to ensure compliance and professional growth.
Promote executive-level involvement and endorsement across designated accounts.
Deliver precise and timely reports on specified metrics as mandated by management.
Seeking a candidate with a strong academic background in a relevant field, complemented by at least three years of hands-on experience in a similar role. Exceptional analytical skills, attention to detail, and the ability to work independently are essential. Proficiency in industry-standard software, such as Microsoft Office Suite and project management tools, is required. Strong communication skills, both written and verbal, are necessary to collaborate effectively with cross-functional teams. The ideal applicant will demonstrate a proven track record of delivering high-quality results under tight deadlines while maintaining a proactive approach to problem-solving.
Earn a Bachelor’s Degree or college certification from a recognized accredited institution.
Seeking candidates with at least two years of hands-on experience in client management roles specifically within the IT industry.
Demonstrates strong expertise in utilizing Microsoft Office applications effectively.
Proven expertise in customer relationship management (CRM) systems, with a strong background in generating insightful reports and overseeing CRM operations.
We seek a candidate with a robust proficiency in core competencies including strategic planning, fiscal management, stakeholder engagement, and operational leadership. The ideal applicant will demonstrate expertise in cross-functional collaboration, conflict resolution, and data-driven decision-making to optimize organizational performance. Proficiency in industry-specific software, compliance with regulatory standards, and a commitment to continuous professional development are essential. Additionally, the role requires exceptional communication skills, adaptability to dynamic business environments, and a track record of delivering measurable results in previous positions.
Experienced in driving ICT sales initiatives and cultivating strong client relationships.
Demonstrates a strong commitment to customer satisfaction and excels in cultivating meaningful professional relationships.
Demonstrates exceptional proficiency in strategic planning, organizational coordination, and persuasive negotiation techniques.
Results-oriented professional with a commitment to delivering measurable outcomes and maintaining a polished, professional presence.
A strong capacity for maintaining optimism, performing effectively under stress, and taking independent action defines an ideal candidate.
Qualifications
BA/BSc/HND , Diploma
Experience Required
2 years
