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Home Jobs Nairobi Fraud Detection Specialist – Merchant Operations

Fraud Detection Specialist – Merchant Operations

Stratostaff  · Consulting

Full Time Nairobi
Nairobi
Deadline: 22 August 2026
Posted May 28, 2026

We are seeking a results-driven professional to oversee and execute all project-related tasks, ensuring timely delivery and adherence to established guidelines. This role will involve coordinating team efforts, managing client communications, and monitoring progress to ensure alignment with strategic objectives. Additionally, you will be responsible for identifying potential risks, implementing mitigation strategies, and maintaining comprehensive documentation throughout the project lifecycle. Strong organizational skills and the ability to multitask in a fast-paced environment are essential to success in this position.

Monitor transactions, merchant activity, and ATM operations to detect suspicious or unusual patterns, conducting thorough investigations into flagged transactions and promptly addressing any identified fraud risks or scams.

The incumbent will be responsible for monitoring merchant and third-party agent activities by conducting thorough evaluations of transactions, operational processes, online platforms, product offerings, and service deliveries to verify adherence to scheme regulations and applicable legal standards.

Oversee merchant screening processes and payment intelligence alerts to identify potential risks, conduct thorough fraud investigations, document and report any suspicious activities, and deliver strategic recommendations aimed at minimizing fraud, chargebacks, and operational risks—all while maintaining strict adherence to regulatory standards.

Ensure the integrity and accuracy of data collected within acquisition systems, meticulously maintaining records and reports of suspicious activities alongside investigation results.

Collaborate with internal stakeholders and external industry organizations to secure essential information, offer expert guidance on fraud and chargeback procedures, and facilitate the fulfillment of reporting requirements for regulatory and industry bodies.

Candidates should possess a minimum of five years of experience in a related field. Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint, is essential. Strong analytical and problem-solving abilities are required to effectively address complex challenges. Excellent communication and interpersonal skills are necessary to collaborate with cross-functional teams. A bachelor’s degree in a relevant discipline is mandatory, and professional certifications are highly desirable. Candidates must demonstrate the ability to manage multiple projects concurrently while maintaining high attention to detail.

Seeking a candidate with a proven track record in a similar role, possessing the necessary qualifications and hands-on experience to excel in this position. The ideal applicant will hold a relevant degree or certification, complemented by several years of practical experience in the field. Demonstrated proficiency in key responsibilities, including [list specific duties or areas of expertise], as well as the ability to adapt to evolving industry standards and technological advancements. Strong analytical, problem-solving, and communication skills are essential to thrive in this dynamic environment. Prior experience in [specific industry or sector, if applicable] is highly advantageous, along with a commitment to continuous professional development.

A bachelor’s degree in Finance, Criminology, Business, or a related discipline is required.

Seeking candidates with a minimum of two to three years of direct experience in fraud monitoring, risk management, or banking operations.

Possesses a comprehensive understanding of payment system regulations and established anti-money laundering (AML) protocols.

Qualifications

BA/BSc/HND

Experience Required

2 - 3 years

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