Responsibilities
Maintain adherence to the company’s code of conduct, policies, and procedures to ensure integrity and accountability in all professional duties.
All employees are expected to consistently uphold safety, health, and wellbeing policies, guidelines, and procedures in every action and decision they make.
Conducting in-depth economic and policy analysis to evaluate the implications of proposed legislation, regulatory changes, and market trends. Responsibilities include assessing the impact of economic policies, identifying key trends, and providing actionable insights to stakeholders. This role requires strong analytical skills, proficiency in econometric modeling, and expertise in data interpretation. Applicants must possess a degree in economics, public policy, or a related field, along with prior experience in policy research or economic forecasting. Excellent communication skills are essential for presenting findings to diverse audiences.
Drive Safaricom’s strategic direction in competition economics and regulatory market design.
Examine and clarify competition laws, industry-specific regulations, and policy guidelines that impact telecommunications, digital platforms, and related sectors.
Conduct comprehensive competition audits, compile detailed policy briefs, perform rigorous economic analyses, and develop strategic position papers to guide Safaricom’s strategic responses to regulatory proposals and legislative reforms focused on competition.
Assist in formulating Safaricom’s strategic responses regarding competition policies and evolving digital regulatory frameworks.
Perform comparative analysis of market and regulatory landscapes across regional and international jurisdictions to identify optimal practices and inform strategic advocacy efforts.
Deliver expert economic evaluations of regulatory proposals, remedies, and enforcement actions impacting the telecommunications, financial services, and digital economy sectors.
Establish and maintain robust analytical standards and frameworks to guide economic and policy evaluations within the regulatory and public policy domains.
The position involves providing regulatory engagement and compliance support, ensuring adherence to relevant laws and industry standards. Responsibilities include monitoring regulatory changes, interpreting compliance requirements, and developing strategies to mitigate risks. The role requires collaboration with cross-functional teams to implement effective compliance programs, conducting audits, and reporting on compliance performance. Strong analytical skills, attention to detail, and a deep understanding of regulatory frameworks are essential. Additionally, the candidate must possess excellent communication abilities to liaise with internal stakeholders and external regulatory bodies.
Partner with colleagues across the Regulatory and Public Policy Departments, as well as other teams within Safaricom, to facilitate interactions with national and regional competition regulators and sector-specific authorities, addressing all aspects of competition management.
Drive the formulation and execution of Safaricom’s economic policy positions, ensuring they are strategically aligned with corporate objectives and contribute to long-term market sustainability.
Craft responses to significant legislative, regulatory, and policy changes, with a focus on areas such as consumer protection, competition law, and industry-specific initiatives.
Transform intricate regulatory changes into concise, high-level insights and strategic guidance for executive decision-making.
Evaluate regulatory and licensing mandates, then deliver concise, policy-driven recommendations to internal stakeholders regarding compliance strategies and potential impacts.
Oversee and evaluate existing and upcoming regulatory and legislative changes, particularly in areas such as consumer protection and competition policy, while providing strategic guidance on their potential business implications.
Mergers, acquisitions, and other transactions requiring disclosure represent critical focus areas.
Deliver strategic economic and competition policy insights to assist with regulatory approval applications for mergers, acquisitions, joint ventures, and other reportable transactions.
Collaborate effectively with the Regulatory and Public Policy Department, Legal, Business Development, and external advisors to ensure timely and efficient engagement with competition authorities and sector regulators.
Policy Advocacy & Stakeholder Management
The role involves developing and executing advocacy strategies to influence policy decisions, collaborating with government agencies, non-profits, and community organizations to advance organizational objectives. Key responsibilities include researching policy trends, drafting position papers, and representing the organization at public forums and legislative hearings. Additionally, the position requires building and maintaining relationships with stakeholders, managing communication channels, and ensuring alignment between policy priorities and organizational goals. Strong analytical skills, persuasive communication, and the ability to navigate complex regulatory environments are essential. Experience in public policy, advocacy, or related fields is preferred, along with a proven track record of driving policy change.
Develop strategic policy advocacy initiatives by crafting compelling economic justifications to drive regulatory or legislative reforms that foster sustainable competition and investment.
Support the development of consultation submissions, engage in policy dialogues, and participate in stakeholder forums organized by regulatory bodies and policymaking institutions.
As the authorized representative of Safaricom, you will participate in technical and advisory regulatory forums, hearings, and working groups, collaborating closely with the Director of Regulatory Affairs to ensure cohesive engagement and alignment with organizational objectives.
As part of the Internal Operator & Market Framework Support team, you will provide technical assistance and operational guidance to internal stakeholders and external partners. Your responsibilities will include troubleshooting complex system issues, analyzing market trends, and ensuring compliance with regulatory requirements. Additionally, you will collaborate with cross-functional teams to streamline processes and enhance framework efficiency. The ideal candidate will possess strong analytical skills, a deep understanding of market frameworks, and the ability to communicate technical concepts clearly to non-technical audiences. Proficiency in data analysis tools and prior experience in a support or operational role are required.
Deliver strategic economic and policy insights to inform pricing strategies and inter-operator framework development.
Partner with cross-functional teams to facilitate the examination and negotiation of agreements mandated by regulatory bodies, ensuring adherence to both economic frameworks and compliance requirements.
Provide support in the evaluation and oversight of regulatory and commercial disputes through a policy-oriented and economic lens, collaborating closely with regulatory teams, legal counsel, and external advisors.
We are seeking a seasoned professional to oversee internal advisory functions and enhance process development initiatives. The ideal candidate will analyze existing workflows, identify inefficiencies, and implement strategic improvements to drive operational excellence. Responsibilities include collaborating with cross-functional teams to gather insights, designing scalable solutions, and ensuring adherence to best practices. The role requires strong analytical skills, proficiency in process optimization, and the ability to communicate recommendations clearly to stakeholders. Candidates must have a proven track record in process improvement and a deep understanding of organizational dynamics.
Act as an internal resource for economic and regulatory policy matters, providing cross-functional teams with precise, actionable guidance.
Facilitate the ongoing enhancement of internal frameworks, including processes, guidelines, and service level agreements (SLAs), with a focus on regulatory analysis and policy engagement.
Facilitate the development of knowledge-enhancement programs to bolster Safaricom’s institutional strength in the realms of economic and competition policy analysis.
Core qualifications, proficiencies, and professional background include:
We are seeking a Customer Obsession-driven professional to prioritize customer needs and deliver exceptional experiences. The ideal candidate will have a proven track record of addressing customer feedback, resolving issues promptly, and driving customer satisfaction. Responsibilities include analyzing customer data, identifying trends, and implementing strategies to enhance loyalty and retention. Strong communication skills and a deep commitment to customer-centric principles are essential. The role requires collaboration with cross-functional teams to ensure seamless service delivery and continuous improvement in customer interactions.
Foster stronger relationships between our team and the customers and communities we serve.
Develop genuine, meaningful connections with clients and collaborators to establish and strengthen mutual trust.
Deliver customer-focused outcomes by assuming full accountability for results and driving decisions with a clear commitment to excellence and ownership.
Through the implementation of digital solutions, streamline operational workflows while fostering a digital-first culture and enhancing customer experiences.
Maintain unwavering focus on key priorities, skillfully discern when strategic trade-offs are necessary, and deliver exceptional performance through meticulous execution.
Purpose
Craft an ambitious, forward-thinking vision to inspire your team and elevate both strategy and performance to new heights.
Exhibit bold initiative and leadership, instilling confidence in others to exceed established objectives.
Transform the way teams think and approach their work by fostering bold thinking and encouraging innovative solutions.
Encourage innovative ideas and perspectives by posing thought-provoking “what if” inquiries.
Leverage comprehensive understanding of the external landscape—including customers, partners, competitors, and regulatory bodies—to swiftly recognize and capitalize on growth opportunities.
We are seeking a highly motivated individual to drive creative problem-solving and spearhead transformative initiatives within our organization. The ideal candidate will possess a proven track record of developing groundbreaking solutions, fostering a culture of experimentation, and implementing cutting-edge technologies to enhance operational efficiency and customer experiences. Responsibilities include researching emerging trends, collaborating with cross-functional teams to brainstorm novel ideas, and translating visionary concepts into scalable strategies. A strong background in innovation management, product development, or related fields is required, along with exceptional analytical, communication, and leadership skills. Proficiency in identifying market gaps and leveraging data-driven insights to inform decision-making is essential.
Foster an environment of psychological safety where all individuals are empowered to contribute meaningfully.
Harness creative contributions from colleagues and evaluate them to drive organizational advancement.
Investigate both achievements and setbacks with an open-minded and persistent approach, courageously identifying key takeaways and growth opportunities.
Demonstrate your commitment to continuous growth and professional development by articulating your evolving expertise and guiding principles to colleagues and peers.
Accelerate your growth by rapidly assimilating insights from digital adoption initiatives, then applying those learnings to enhance simplicity, scalability, and operational efficiency.
We seek a collaborative professional who thrives in team-oriented environments and excels at working alongside colleagues to achieve shared objectives. The ideal candidate must demonstrate strong interpersonal skills, adaptability, and a commitment to fostering inclusive and productive relationships. Responsibilities include actively engaging with team members, contributing to group discussions, and aligning individual efforts with collective goals. Proficiency in open communication, conflict resolution, and mutual support is essential to ensure seamless coordination and high-quality outcomes.
Translate your team’s strategic vision into action by proactively identifying resource requirements, aligning allocations with evolving organizational priorities, and ensuring seamless execution of both current objectives and future initiatives.
Collaborate proactively to dismantle organizational silos and ensure your team follows suit with the same commitment.
Foster the growth of individuals by leveraging their strengths, empowering them to embrace accountability, and guiding them toward achieving their objectives.
Foster an inclusive atmosphere where the safety and well-being of all individuals are prioritized and maintained.
Demonstrate unwavering commitment to our core Purpose while upholding the highest standards of integrity in every action you take.
Qualifications
A degree in Economics, Public Policy, Law, or a related field is required, with postgraduate studies in Economics or Competition Policy serving as an advantageous qualification.
Proficiency in economic policy, competition analysis, regulatory affairs, consulting, or a related field, with a minimum of five to eight years of hands-on experience, is essential.
Expertise in analyzing complex regulatory and economic challenges, with a talent for distilling intricate details into practical business and policy solutions.
Proven ability to engage effectively with regulatory bodies, policymakers, and industry associations.
Exceptional proficiency in written communication is essential, with a focus on crafting policy papers, regulatory submissions, and briefing notes.
A collaborative approach is essential, with the capacity to engage effectively across regulatory, legal, commercial, and technical teams.
Qualifications
BA/BSc/HND
Experience Required
5 - 8 years
