Oversee a comprehensive range of duties encompassing strategic planning, operational execution, and performance evaluation to ensure alignment with organizational objectives. Develop and implement policies, procedures, and best practices to enhance efficiency, productivity, and compliance across all functional areas. Collaborate with cross-functional teams to drive project initiatives, resolve challenges, and achieve measurable outcomes. Monitor key performance indicators, analyze trends, and present data-driven insights to senior leadership to inform decision-making. Foster a culture of accountability, innovation, and continuous improvement through effective team leadership and talent development strategies. Ensure adherence to regulatory requirements, industry standards, and ethical guidelines while maintaining robust risk management protocols. Serve as a liaison between departments, stakeholders, and external partners to facilitate seamless communication and collaboration.
Develops contributions to the Employee Relations and Wellness HR Strategy pertinent to the specific HR domain under responsibility.
Implements Group HR policies, procedures, and processes within their designated area, as outlined in the Policy Execution Matrix, while offering staff and line management expert guidance on related issues.
Provide expert guidance on intricate employee-related issues, such as disciplinary actions, grievances, investigations, and conflict resolution, while ensuring the organization mitigates legal and reputational risks.
In collaboration with the Forensic Department and/or other relevant departments, as well as line management and staff, conduct or oversee investigations into disciplinary and grievance matters involving employees, ensuring thorough examination and final resolution.
Oversee staff separation processes and communications while ensuring adherence to internal policies and applicable statutory regulations.
Internally, oversee legal proceedings initiated against the Bank by former employees, which entails coordinating with the internal legal team to obtain specialized legal counsel, assembling relevant case documentation and evidence, and reaching out to witnesses to substantiate the Bank’s legal stance.
Manages and nurtures relationships with both internal and external customers, stakeholders, and suppliers pertinent to the HR domain. This includes engaging with Heads of HR Departments, Survey Consultants, Trade Unions/Committees, Medical, Wellness, and Industry bodies (such as the Kenya Bankers Association and Federation of Kenya Employers), Lawyers, Functional Directors, Heads of Departments, Branch Managers, staff, and line managers.
Craft comprehensive management documents, including reports, recommendations, expert opinions, briefs, presentations, proposals, and meeting minutes pertinent to your specific HR domain.
Delivers comprehensive secretarial assistance to business and staff committees, programs, initiatives, or forums aligned with the designated HR domain—including Disciplinary and Grievance Handling Committees, Job Description Document Appeals Committees, Union/Management Meetings, Staff Visits, and Engagement Forums.
Maintain precise and uniform data, records, and statistics pertinent to your HR responsibilities.
Minimum qualifications for this position include a bachelor’s degree in a relevant field, along with at least three years of professional experience in a comparable role. Proficiency in industry-standard software applications is required, and candidates must demonstrate strong analytical and problem-solving abilities. Excellent communication skills, both written and verbal, are essential, along with the capacity to work effectively in a collaborative team environment. Additionally, familiarity with project management methodologies and tools is preferred.
A recognized university degree at the bachelor’s level is required.
A professional qualification in human resources is required, encompassing certifications, diplomas, higher diplomas, or postgraduate diplomas in either general or specialized HR fields.
A Master’s Degree in Human Resource Management or a related business discipline is highly advantageous.
With a minimum of seven years of progressively responsible experience in Human Resources or a closely related discipline, the ideal candidate will bring a wealth of hands-on expertise to the role.
Prospective applicants should exhibit substantial, practical expertise in all the following essential domains:
With a minimum of two years of experience in performance management, candidates will be responsible for overseeing and enhancing employee productivity and engagement. This role involves setting clear performance objectives, conducting regular evaluations, and providing constructive feedback to foster professional growth. Additionally, the position requires collaborating with leadership to align individual goals with organizational objectives, identifying areas for improvement, and implementing strategies to boost overall team performance. Proficiency in performance management systems and tools, along with strong analytical and interpersonal skills, is essential.
Seasoned professional with at least four years of dedicated experience in Employee and Industrial Relations sought for this role.
Handled disciplinary and grievance matters with a minimum of four years of experience.
Labour Law expertise, with a minimum of four years of relevant professional experience, is essential for this role.
Seasoned professionals with a minimum of two years of experience in People Risk Management are sought for this role.
Seasoned professionals with a minimum of three years of experience in people management are sought for this role.
With a minimum of four years of experience in relationship management, the ideal candidate will bring a strong background in fostering and maintaining key professional connections. This role requires a proven ability to build trust, resolve conflicts, and ensure long-term collaboration with clients and stakeholders. The successful applicant will be adept at identifying opportunities to deepen relationships, enhance satisfaction, and drive mutual growth. Additionally, they will possess excellent communication skills, a strategic mindset, and a commitment to delivering exceptional service.
Qualifications
BA/BSc/HND , MBA/MSc/MA , Professional Certificate
Experience Required
7 years
