Job Summary
Rivet Software & Systems LTD seeks a proactive and dependable Onsite Technician to strengthen our expanding team. The preferred candidate will deliver onsite technical support, perform system installations, conduct maintenance, execute troubleshooting, and provide customer assistance for our software and hardware solutions.
Develop and implement strategic initiatives to enhance operational efficiency and drive organizational growth. Oversee cross-functional teams to ensure seamless project execution and adherence to established timelines. Lead data-driven decision-making processes to identify opportunities for innovation and cost optimization. Collaborate with senior leadership to align departmental goals with broader company objectives. Manage stakeholder relationships to foster transparency and accountability across all levels of the organization. Monitor industry trends and competitive landscapes to inform strategic planning and maintain a competitive edge. Ensure compliance with regulatory standards while promoting a culture of continuous improvement and excellence.
Deliver in-person technical assistance and resolve system issues on-site.
Install, configure, and maintain software and hardware systems to ensure optimal performance and reliability. Troubleshoot technical issues, perform routine updates, and implement security measures to protect systems against vulnerabilities. Collaborate with IT teams to diagnose and resolve complex technical problems, ensuring minimal downtime and maximum efficiency. Additionally, document system configurations, changes, and procedures to maintain accurate records and facilitate future maintenance.
Provide clients with comprehensive assistance in system configuration and technical troubleshooting to ensure seamless user experiences.
Efficiently diagnose and resolve technical issues to ensure optimal system functionality.
Perform regular upkeep and systematic evaluations of systems.
Provide user training on system operations as needed to ensure proficiency.
Prepare comprehensive technical reports and timely updates, ensuring clarity and accuracy in all documentation. Maintain detailed records of project progress, findings, and recommendations to support informed decision-making.
Deliver outstanding customer service while maintaining clear and professional communication with clients.
Bachelor’s degree in Computer Science, Engineering, or a related discipline is required; equivalent practical experience may be considered. Proficiency in Python, Java, or C++ and familiarity with databases such as MySQL or PostgreSQL are essential. Strong analytical skills, problem-solving abilities, and attention to detail are critical for this role. Preferred qualifications include prior experience in software development, cloud platforms (AWS, Azure), and DevOps practices. Excellent communication and teamwork skills are necessary to collaborate effectively with cross-functional teams.
A diploma or degree in Information Technology, Computer Science, Business Information Technology, or a comparable discipline is required.
A fundamental comprehension of computer systems, networking principles, and software troubleshooting is required.
Proven ability to communicate effectively and establish strong interpersonal relationships is essential. The ideal candidate will demonstrate exceptional verbal and written communication skills, along with the capacity to collaborate seamlessly with colleagues, clients, and stakeholders. Building rapport and fostering productive working relationships are key priorities in this role.
Demonstrates strong self-motivation and the capacity to manage tasks effectively with limited oversight.
Demonstrates exceptional ability to analyze complex situations and develop effective, innovative solutions. Requires a methodical approach to troubleshooting and a keen aptitude for resolving challenges efficiently.
Proficiency in technical support or field operations represents a valuable additional qualification for this role.
Individuals in this role will benefit from supplementary perks that enhance both professional and personal well-being. These may include flexible scheduling options, remote work opportunities, or extended paid time off. Additionally, employees can expect access to comprehensive health benefits, retirement savings plans, and professional development resources. Other possible advantages could encompass wellness programs, employee discounts, and opportunities for career advancement. The specific benefits will vary based on eligibility and company policies, ensuring a supportive and rewarding work environment.
Proficiency in Enterprise Resource Planning (ERP) systems or Point of Sale (POS) technologies is required.
Capable of undertaking travel to provide onsite assistance when required.
What We Offer
Join a dynamic technology firm experiencing rapid expansion and seize the chance to contribute to its evolving success.
Field experiences in real-world settings is required for this opportunity. Candidates must possess hands-on, practical work experience in an operational environment to qualify for consideration. This role demands direct engagement in field-based activities, ensuring exposure to authentic challenges and scenarios.
We offer numerous avenues for professional advancement and skill enhancement.
We foster a collaborative and nurturing workplace that prioritizes mutual respect and teamwork, enabling employees to thrive professionally and personally.
The position has been closed or is no longer accepting applications, as the application deadline has passed. Submission of materials is no longer permitted.
Qualifications
BA/BSc/HND , Diploma , First School Leaving Certificate , KCSE
Experience Required
0 - 1 years
