Rivet Software & Systems LTD is in search of a proactive and technically adept professional to fill the role of POS & ERP Software Training/Sales Executive, aiming to strengthen our growing team.
The successful candidate will demonstrate a strong enthusiasm for technology, customer training, software demonstrations, and sales. Responsibilities include delivering training sessions on our POS and ERP systems, leading product demonstrations, assisting with system implementations, and contributing to customer base expansion.
Oversee a comprehensive range of critical duties to ensure operational excellence, including managing key projects, leading cross-functional teams, and driving strategic initiatives that align with organizational goals. Facilitate seamless collaboration between departments to streamline processes and enhance productivity, while also identifying opportunities for innovation and continuous improvement. Monitor performance metrics and KPIs to assess progress, troubleshoot challenges, and implement corrective actions as needed. Serve as a liaison between senior leadership and staff to communicate objectives, provide guidance, and foster a culture of accountability and transparency. Additionally, ensure compliance with company policies, industry regulations, and best practices in all operational activities.
Provide customers with comprehensive training on point-of-sale (POS) and enterprise resource planning (ERP) software systems to ensure proficient usage and operational efficiency.
Deliver engaging software demonstrations, deliver compelling presentations, and conduct thorough product walkthroughs.
Assist with the deployment and integration of software solutions while facilitating the smooth transition and orientation of new users through structured onboarding programs.
Provide clients with guidance on configuration, resolve technical issues, and deliver comprehensive user assistance.
Cultivate and sustain robust, long-lasting customer connections by consistently delivering exceptional service and personalized interactions.
Conduct on-site client visits to deliver training sessions and provide technical assistance as needed.
Responsibilities include overseeing project timelines, coordinating team efforts, and ensuring deliverables meet quality standards. The role demands proficiency in data analysis, strong communication skills, and the ability to manage multiple priorities efficiently. Candidates must hold a Bachelor’s degree in a relevant field and possess at least three years of experience in a similar position. Additionally, familiarity with industry-specific software and tools is required, along with a proven track record of problem-solving and decision-making under pressure.
A bachelor’s or associate degree in Business Administration, Sales & Marketing, Marketing, or Business is required for consideration.
Management, Entrepreneurship, or a related business discipline is required, with a preference for candidates holding a bachelor’s degree or higher. Proven experience in leadership roles, strategic planning, and business development is essential, along with a strong understanding of financial management and market analysis. Excellent communication and interpersonal skills are necessary to collaborate effectively with teams and stakeholders. The ideal candidate will demonstrate problem-solving abilities, adaptability to changing business environments, and a results-driven mindset. Familiarity with industry-specific software and tools is advantageous.
Individuals should possess a keen enthusiasm for technology and software sales, coupled with a passion for educating and training customers to maximize product adoption and satisfaction.
Individuals must possess exceptional verbal and written communication abilities, along with the capacity to articulate ideas clearly and persuasively in both formal and informal settings. Proficiency in delivering engaging presentations, tailored to diverse audiences, is essential, requiring confidence, clarity, and the ability to adapt messaging to meet specific objectives.
Proven ability to effectively engage clients, build lasting partnerships, and consistently deliver exceptional service to drive revenue growth and enhance customer satisfaction.
A polished demeanor and an upbeat outlook are essential attributes for this role.
Proficient verbal and written communication skills, along with the capacity for teamwork and collaboration, are essential. Strong problem-solving abilities and meticulous attention to detail are required to ensure accuracy in all tasks. Familiarity with industry-specific software and tools is a must, alongside the ability to adapt to evolving technologies. Prior experience in a similar role is highly valued, as is a demonstrated commitment to continuous learning and professional development. The ideal candidate will exhibit leadership potential and the capacity to manage multiple priorities in a fast-paced environment.
We seek a dedicated Customer Support professional to deliver exceptional service and resolve inquiries with efficiency. This role involves addressing customer concerns via phone, email, or chat, ensuring prompt and accurate resolutions to enhance satisfaction. You will manage support tickets, maintain detailed records of interactions, and collaborate with cross-functional teams to address recurring issues. Proficiency in customer service software and strong communication skills are essential. Additionally, you should demonstrate patience, problem-solving abilities, and a commitment to exceeding customer expectations. Prior experience in a support role is preferred but not mandatory for motivated candidates.
Technical troubleshooting involves diagnosing and resolving complex technical issues across various systems, networks, and software applications. This role requires a strong understanding of hardware and software components, along with proficiency in troubleshooting methodologies and diagnostic tools. The ideal candidate must possess excellent problem-solving skills, attention to detail, and the ability to work under pressure to ensure minimal downtime and optimal system performance. Responsibilities include identifying root causes of technical problems, implementing effective solutions, and providing clear documentation of resolutions for future reference.
We seek a skilled professional to manage sales initiatives and conduct negotiations, ensuring mutually beneficial agreements are established. The ideal candidate will possess strong interpersonal abilities to engage with clients and stakeholders effectively. Responsibilities include identifying sales opportunities, presenting proposals, and closing deals while maintaining ethical standards. Proficiency in negotiation tactics and a deep understanding of market trends are essential for success in this role. Experience in a similar position, preferably in a competitive industry, is required.
Effective communication and presentation abilities are essential for this role, requiring the capacity to articulate ideas clearly and persuasively in both written and verbal formats. You will be responsible for delivering compelling presentations, engaging stakeholders, and ensuring alignment across teams. Demonstrated proficiency in public speaking, active listening, and adapting messaging to diverse audiences is critical. Strong interpersonal skills, including the ability to convey complex information simply and influence decision-makers, are required. Experience in cross-functional collaboration and the use of presentation tools (e.g., PowerPoint, Prezi) is preferred.
Interested and eligible candidates are encouraged to submit their CVs to admin@risetsystems.com, with the position title included in the email subject line.
Qualifications
BA/BSc/HND , Diploma
Experience Required
1 - 3 years
