JOB PURPOSE
The Clinical Services Coordinator, who reports directly to the Medical Director, will oversee the seamless provision of medical services throughout the hospital by enhancing clinical workflows, fostering clear interdepartmental communication, maintaining accurate documentation for physicians and consultants, and supporting the Medical Director in key administrative and operational responsibilities.
This position plays a vital role in elevating patient care quality, optimizing clinical workflows, fostering seamless collaboration among healthcare teams, and upholding adherence to regulatory mandates and institutional protocols.
We are seeking an experienced professional to oversee the full spectrum of duties associated with this role, ensuring alignment with organizational objectives. The incumbent will be tasked with managing critical responsibilities, including but not limited to strategic planning, operational oversight, and performance evaluation. Key duties involve leading cross-functional teams, fostering collaboration, and driving efficiency across all processes. Additional responsibilities encompass budget administration, stakeholder engagement, and ensuring compliance with established policies and regulations. The ideal candidate must possess strong analytical skills, exceptional leadership capabilities, and a proven track record in delivering measurable results. Familiarity with industry best practices and the ability to adapt to evolving business demands are essential for success in this position.
Clinical Operations Support involves providing essential assistance to streamline and enhance operational processes within clinical settings. This role ensures adherence to regulatory standards, facilitates efficient workflow management, and supports cross-functional teams in achieving project objectives. Key responsibilities include maintaining compliance with healthcare protocols, coordinating resources, and optimizing processes to improve overall operational effectiveness. Candidates should possess strong organizational skills, attention to detail, and the ability to collaborate effectively with diverse stakeholders to drive successful project outcomes.
To facilitate the smooth and effective execution of daily clinical operations, oversee and synchronize activities across various departments, ensuring optimal service delivery throughout each interaction.
Collaborate with healthcare professionals to resolve scheduling conflicts, optimize patient flow, and eliminate operational bottlenecks.
Facilitate the execution and maintenance of clinical protocols, policies, and quality standards to ensure compliance and operational excellence.
Observe patient flow dynamics and implement proactive measures to ensure prompt service delivery, thereby enhancing operational efficiency.
Contribute to ongoing improvement efforts designed to elevate clinical efficiency and patient care standards, ensuring optimal health outcomes are consistently achieved.
Doctor and Consultant Management involves overseeing and coordinating the professional activities and performance of medical doctors and consultants within healthcare organizations. This role ensures that clinical staff adhere to established protocols, maintain high standards of patient care, and meet organizational objectives. Responsibilities include scheduling, performance evaluations, professional development initiatives, and fostering a collaborative work environment. It also entails addressing any issues related to workload, compliance, and career progression to optimize both individual and team effectiveness.
Working collaboratively with the Medical Director, verify that both visiting and resident consultants adhere to all legal, regulatory, and hospital policy mandates, encompassing license, indemnity, registration, and contractual obligations.
Maintain precise and current consultant documentation while ensuring the prompt renewal of licenses and professional certifications.
Develop and oversee a comprehensive centralized database to track visiting and resident consultants, including their specialty, availability, contractual status, and compliance records.
Collaborate with appropriate departments to manage the onboarding, orientation, credentialing, and scheduling processes for new consultants.
Ensure compliance with hospital clinical protocols, documentation standards, and patient handover procedures through consultation with physicians.
Provides administrative assistance to the Medical Director, ensuring efficient management of office operations and facilitating communication between the Medical Director and other departments or external parties.
Prepare written materials, including reports, presentations, meeting minutes, and correspondence, as well as other administrative documents, on behalf of the Medical Director.
Oversee the execution of clinical enhancement initiatives, review audit recommendations, and monitor strategic action plans to ensure alignment with organizational objectives.
Facilitate and organize internal meetings, medical staff briefings, departmental reviews, and clinical governance discussions.
Ensure all action items derived from meetings are promptly addressed and executed in a timely manner to maintain operational efficiency and accountability.
As an Interdepartmental Liaison & Clinical Coordinator, you will facilitate seamless communication and collaboration across departments to ensure efficient clinical operations. You will oversee the coordination of patient care, streamline workflows between teams, and serve as a key point of contact for resolving interdepartmental issues. Your responsibilities will include aligning clinical processes with organizational goals, monitoring performance metrics, and implementing best practices to enhance service delivery. Additionally, you will support interdisciplinary teams by providing guidance on policies, procedures, and compliance standards to maintain high-quality care.
Act as a liaison among medical departments, nursing services, pharmacy, laboratory, radiology, and administrative teams to facilitate seamless and coordinated service delivery.
Monitor and address operational issues that impact clinical performance and patient care across various functions.
Ensure operational challenges necessitating multidisciplinary intervention are communicated and escalated promptly.
Develop and maintain strong collaborative working relationships between clinical and support departments.
Ensure the delivery of exceptional patient experiences and uphold the highest standards of service quality throughout all healthcare interactions. Focus on patient-centered care, actively seeking feedback to identify opportunities for improvement and implementing initiatives that enhance satisfaction and outcomes. Collaborate across departments to streamline processes, reduce inefficiencies, and foster a culture of continuous improvement in patient care and service excellence.
Collect and evaluate patient feedback regarding medical services, prioritizing issues that necessitate clinical or administrative resolution, and ensure timely escalation to appropriate personnel for further action.
You will contribute to initiatives focused on enhancing service excellence to elevate the patient experience and optimize clinical interactions.
Collaborate effectively with the Quality Team to maintain compliance with patient safety standards and quality care requirements.
Ensure efficient handling of complaint resolution processes related to medical services, maintaining rigorous follow-up to meet established timelines.
Ensuring adherence to regulatory standards, maintaining accurate records, and upholding strong governance practices are core responsibilities. This role demands meticulous attention to detail in documentation, a thorough understanding of compliance frameworks, and the ability to implement effective governance policies to mitigate risks and ensure organizational integrity.
Maintain accurate and up-to-date documentation regarding clinical policies, departmental workflows, consultant records, and duty rosters.
Assist in the coordination and facilitation of internal audits, external inspections, accreditation processes, and regulatory evaluations to ensure compliance and operational excellence.
Maintain strict confidentiality and security in managing clinical records and patient information, adhering to hospital policies and applicable legal regulations.
Ensure adherence to clinical governance protocols and operational documentation requirements.
Provides project coordination and strategic support, ensuring seamless execution and alignment with organizational objectives.
Collaborate on hospital-wide projects and strategic initiatives spearheaded by the Medical Director.
Facilitate the adoption and execution of innovative clinical services, pilot initiatives, and advancements in healthcare delivery.
Collaborate on departmental initiatives, ensuring alignment with established project milestones and tracking advancement relative to planned schedules.
Facilitate research collaborations and contribute to the advancement of service development initiatives as needed.
Applicants must meet the following essential criteria to qualify for this role. A Bachelor’s degree in a relevant field is required, along with at least three years of hands-on experience in a similar position. Proficiency in industry-standard software and tools is mandatory, alongside strong analytical and problem-solving abilities. Candidates should demonstrate excellent communication skills and the capacity to work effectively both independently and collaboratively within a team. Previous experience in project management or leadership roles is highly advantageous.
A recognized institution must confer a Bachelor’s Degree in Healthcare Management, Nursing, Clinical Medicine, or a related healthcare discipline.
We seek candidates with at least three to five years of professional experience in hospital coordination, clinical operations, or healthcare administration.
Proficiency in managing medical personnel, consultants, or clinical services constitutes a valuable asset.
Professional experience includes a solid grasp of hospital operations, clinical procedures, and healthcare delivery processes.
Proficiency in medical license protocols, credentialing procedures, and healthcare regulatory standards is required.
We seek candidates who meet the following essential qualifications: a bachelor’s degree in a relevant field, at least three years of hands-on experience in a comparable role, and proficiency with industry-standard software. Strong analytical thinking, meticulous attention to detail, and the ability to work collaboratively within cross-functional teams are equally important. Additionally, prior experience managing projects from inception to completion is highly desirable.
Exceptional proficiency in organizing tasks and coordinating projects is required.
Strong interpersonal and communication skills are essential for this role.
Demonstrates meticulous attention to detail, a commitment to accuracy, and reliable follow-through on all assigned tasks.
Demonstrates the capacity to handle confidential data with the utmost integrity and careful consideration.
Demonstrates a comprehensive grasp of hospital operations and clinical workflows.
Professional Rewriting:
Familiarity with consultant compliance standards and the medical credentialing process is required.
Skilled in utilizing Microsoft Office applications and hospital information systems with a high degree of competence.
Proven expertise in resolving complex issues and managing multiple priorities within fast-paced healthcare settings.
Proven capability to prioritize tasks efficiently and collaborate seamlessly across various departments.
Maintaining unwavering professionalism, ethical integrity, and personal accountability is essential.
If you meet the outlined qualifications, experience, and competencies, kindly submit your application—including a cover letter and CV/resume—via email to careers@premierhospital.org, with the job title “CLINICAL SERVICES COORDINATOR” clearly stated in the subject line. Include your current and expected salary, professional references, and complete contact details for three referees. All applications must be received by 5:00 PM on June 13, 2026, and only online submissions will be accepted. Applications will be reviewed on a rolling basis, and only shortlisted candidates will be contacted due to the anticipated high volume of responses.
Qualifications
BA/BSc/HND
Experience Required
3 - 5 years
