Our organization within the Telecommunications industry is actively seeking to appoint a Direct Sales Agent (DSA) to join our dynamic team.
Job Purpose
To promote and distribute company offerings to all customers with a high standard of professionalism.
This position must operate in full compliance with established financial controls, processes, and policies governing retail operations.
Oversee and execute a range of critical duties, including managing project timelines, coordinating team efforts, and ensuring adherence to organizational policies. Collaborate with cross-functional teams to align objectives with company goals, while monitoring progress and addressing any deviations. Maintain accurate documentation, prepare detailed reports, and communicate findings to stakeholders to support informed decision-making. Additionally, identify process improvements to enhance efficiency, support team development through mentorship, and ensure compliance with industry regulations.
Drive sales performance in alignment with established targets for airtime, device acquisitions, and related products, ensuring consistent achievement of revenue and growth objectives.
Oversee Welkom’s inventory and consignment stock to ensure precise tracking of inventory movements and daily verification of physical stock levels.
Responsible for overseeing the daily cash float and ensuring accurate accounting of daily sales transactions.
Enhance and execute strategies aimed at optimizing the customer experience, thereby driving higher sales performance.
Provide expert technical assistance to customers, focusing primarily on the setup and configuration of data devices.
We are seeking candidates who possess a strong academic foundation and relevant professional experience. Ideal applicants will have completed degree programs pertinent to the field, supplemented by hands-on training or certifications where applicable. Additionally, candidates must demonstrate a proven track record of success in related roles, with the ability to apply theoretical knowledge to practical scenarios. Strong analytical, communication, and problem-solving skills are essential, along with a commitment to continuous learning and professional development.
A bachelor’s degree or diploma in Business, Marketing, or a closely related field is required.
Experience
A minimum of one year of hands-on experience in a sales capacity is required.
We seek a candidate with strong technical competencies, including proficiency in programming languages such as Python, Java, or C++, as well as experience with cloud platforms like AWS, Azure, or Google Cloud. Familiarity with DevOps practices, containerization tools (e.g., Docker, Kubernetes), and CI/CD pipelines is essential. Additionally, the role requires knowledge of database management systems (SQL and NoSQL), networking fundamentals, and cybersecurity best practices to ensure robust system performance and security. The ideal candidate will demonstrate problem-solving skills and the ability to design scalable, high-performance solutions while adhering to industry standards and compliance requirements.
We are seeking a highly motivated marketing professional with a proven ability to develop and execute successful campaigns across various channels, including digital and traditional mediums. The ideal candidate will possess strong analytical skills to measure performance and optimize strategies, as well as excellent communication abilities to collaborate with cross-functional teams and stakeholders. A minimum of three years of experience in marketing, with a focus on brand management, digital marketing, or market research, is required. Proficiency in marketing tools and platforms such as Google Analytics, SEO/SEM, and CRM systems is essential. Additionally, the candidate should demonstrate creativity in content creation and a deep understanding of consumer behavior to drive engagement and conversions.
We require a thorough understanding of the product line, including its features, benefits, and applications. Candidates must stay updated on industry trends and any product modifications to provide accurate information to customers. Proficiency in explaining technical specifications and addressing customer inquiries efficiently is essential. Additionally, the ability to compare products, highlight competitive advantages, and recommend suitable solutions based on customer needs is crucial.
Experienced professionals adept at identifying opportunities to enhance customer value through strategic upselling and cross-selling initiatives will be considered. These roles entail analyzing customer needs, recommending complementary products or services, and effectively communicating the benefits to drive additional revenue while ensuring customer satisfaction. Candidates should possess strong interpersonal skills, a proactive approach to sales, and a solid understanding of customer relationship management to maximize sales potential and foster long-term business growth.
Solution Oriented
Effectively managing and nurturing client relationships to ensure satisfaction and long-term engagement is a key responsibility of this role. Handling inquiries, resolving issues, and maintaining open communication channels are essential duties. Strong interpersonal and communication skills, along with a proactive approach to problem-solving, are critical for success. Prior experience in customer service or a related field is required, and familiarity with CRM software is preferred to streamline interactions and track client interactions efficiently.
Core competencies
We prioritize a customer-centric approach, ensuring that all interactions and services are tailored to meet and exceed client expectations. This role requires a strong commitment to understanding customer needs, addressing inquiries promptly, and delivering solutions that enhance satisfaction. Candidates should demonstrate exceptional communication skills, problem-solving abilities, and a proactive attitude toward resolving issues. By maintaining a deep focus on client success, this position contributes to building long-term relationships and fostering brand loyalty.
Networking and cultivating strategic partnerships are essential responsibilities, requiring the ability to establish and maintain mutually beneficial relationships with key stakeholders, industry leaders, and external organizations. Strong interpersonal and communication skills are crucial for effectively engaging with diverse partners and fostering collaborative opportunities. The role demands a proactive approach to identifying synergies, negotiating agreements, and ensuring alignment with organizational objectives to drive growth and innovation.
Influencing stakeholders and securing agreements through strategic negotiation are core responsibilities of this role. The position demands exceptional communication skills and the capacity to persuade others while maintaining professional relationships. Proficiency in conflict resolution and the ability to navigate complex discussions are essential to drive decisions and achieve mutually beneficial outcomes. Experience in cross-functional collaboration is often required to align diverse interests and foster consensus.
Analytical thinking involves systematically evaluating information and data to derive insights, solve problems, and make informed decisions. This skill requires attention to detail, logical reasoning, and the ability to identify patterns or trends within complex datasets. Professionals who excel in analytical thinking can dissect issues, break them down into manageable components, and assess potential solutions with precision. It is essential for roles that demand critical evaluation, such as data analysis, strategic planning, and problem-solving in dynamic environments. Strong analytical skills enable individuals to interpret numerical data, assess risks, and optimize processes to enhance efficiency and effectiveness in their work.
We seek a candidate with a proven track record in leadership roles, demonstrating the ability to guide teams effectively while fostering collaboration and innovation. The ideal individual will possess strong interpersonal skills, emotional intelligence, and the capacity to inspire and motivate others toward achieving organizational goals. Additionally, the role requires strategic thinking, decision-making prowess, and the ability to navigate complex challenges with confidence and clarity. Experience in mentoring, coaching, and developing talent is highly valued, as is a commitment to driving performance and continuous improvement within the team.
Strategic orientation
Business Acumen
Results orientation
Developing self/others
Interested candidates who fulfill the specified criteria are encouraged to submit their application, including a cover letter, salary expectations, and a comprehensive CV, along with a daytime contact number, to jobs1@hcsaffiliatesgroup.com. The subject line of the email must include “Direct Sales Agent – VOID,” and applicants should also specify their preferred work location.
Qualifications
BA/BSc/HND , Diploma , Others
Experience Required
1 year
