Reporting to the Relationship Manager – Business Development (Zonal Leader), the incumbent will drive the Branch toward exceptional performance by implementing effective people management strategies, fostering robust business growth, and cultivating a customer-centric culture throughout the Branch.
Oversee and execute a range of critical duties and responsibilities essential to the role, ensuring alignment with organizational objectives and operational standards. Deliver consistent performance in executing core functions, maintaining high levels of accountability and precision in all assigned tasks. Collaborate effectively with cross-functional teams to drive project completion, foster innovation, and uphold best practices. Address challenges proactively, adapt to evolving priorities, and contribute to continuous improvement initiatives. Prioritize efficiency, quality, and adherence to established policies while supporting broader business goals.
Leadership of the Branch is required to guide and develop staff, fostering an environment that aligns with the Bank’s Mission, Vision, and Strategic Objectives. Your role involves overseeing Branch operations while mentoring team members to ensure collective progress toward these institutional goals.
To guarantee the attainment of established objectives in customer service excellence, customer retention strategies, deposit growth initiatives, and the enhancement of the loan portfolio’s quality, meticulous planning and execution are required.
Foster and sustain key relationships at the branch to drive business expansion and growth initiatives.
Develop strategic alliances with subject-matter experts, affluent individuals, religious organizations, and educational or corporate entities to expand our market presence and drive revenue growth.
Maintain a balanced portfolio encompassing Church, SME, Retail, and Corporate deposits. Develop and execute strategies to penetrate key business segments, markets, and sectors.
Drive expansion of non-funded income streams, encompassing transactional, alternative, and direct banking services.
Maintain staff productivity by providing support, mentorship, and ensuring timely completion of tasks while upholding high standards of customer service.
Verify adherence to all applicable internal policies as well as external regulatory mandates.
Collaborating effectively with risk and compliance teams, we aim to establish and maintain robust controls that proactively address and minimize potential business risks.
We are seeking a highly skilled professional with a proven track record in [relevant field/industry], complemented by strong analytical, leadership, and communication abilities. A minimum of [X years] of hands-on experience in [specific tasks or roles] is essential, along with expertise in [specific tools, methodologies, or frameworks]. The ideal candidate will demonstrate a commitment to continuous learning, adaptability in dynamic environments, and the capacity to drive strategic initiatives. Proficiency in [technical or soft skills] and a results-oriented mindset are required, while a collaborative approach ensures seamless team integration.
The ideal candidate must actively practice Christianity, embracing and demonstrating Christian values in both personal and professional settings, while demonstrating a genuine commitment to serving others.
Requires a minimum of five years of professional experience within the banking sector, encompassing roles in both banking operations and credit analysis.
Management requires at least two years of experience, with a minimum of one year in a leadership or supervisory role within a professional setting.
A background in either the microfinance or commercial banking sector is required.
Proficiency in Microfinance operations and principles will be considered a valuable asset.
Accomplished leadership with a strong track record in people management and a demonstrated capacity to deliver results through team collaboration.
Possesses exceptional abilities in negotiation, sales, and marketing, demonstrating strong proficiency and strategic insight in these critical areas.
Exceptional interpersonal and communication abilities are essential for effectively engaging with clients and addressing their needs. A demonstrated aptitude for problem-solving and conflict resolution is required to ensure customer satisfaction and maintain positive relationships. Proficiency in handling inquiries professionally and delivering solutions promptly is expected.
You possess exceptional abilities in crafting clear, thorough reports and delivering compelling presentations.
A highly motivated and outcome-driven professional with an optimistic mindset seeks meaningful opportunities to contribute to organizational success.
We prioritize candidates who demonstrate a strong commitment to maintaining superior portfolio quality while driving business profitability.
Capable of collaborating effectively with colleagues while fostering a positive team dynamic, demonstrating strong interpersonal skills.
Bachelor’s degree in Computer Science, Engineering, or a related field is required. Three or more years of experience in software development, preferably in a leadership or mentorship role, is essential. Strong proficiency in programming languages such as Java, Python, or C++ is necessary. Familiarity with software development methodologies like Agile or Scrum is required. Excellent problem-solving skills and the ability to work both independently and collaboratively in a team environment are crucial. Strong communication skills, both written and verbal, are also necessary.
A degree in a business-related discipline at the bachelor’s level is required.
Professional qualifications such as the Certified Credit Professional (CCP) credential and/or a Diploma in Banking are advantageous.
Proficient in ICT is essential, and prior experience with T24 would be particularly beneficial.
Ensure you utilize the specified application method when submitting your candidacy. Submit your application through the designated portal or platform as instructed. Adhere strictly to the provided application guidelines to ensure your materials are received and reviewed appropriately.
Interested candidates who fulfill the specified qualifications are encouraged to obtain the “Job Application Form” and submit their completed applications accordingly.
Applications must be submitted via email to recruitment@smep.co.ke, with the job title and reference number clearly stated in the subject line, no later than Saturday, June 27, 2026. Only candidates selected for further consideration will receive a response.
Qualifications
BA/BSc/HND , Professional Certificate
Experience Required
5 years
