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Home Jobs Nairobi Senior Communications Account Manager

Senior Communications Account Manager

HCS Affiliates Group  · Consulting

Full Time Nairobi
Nairobi
Deadline: 27 May 2026
Posted May 26, 2026

We are seeking a skilled professional to fill an essential position within our organization. The ideal candidate will be responsible for overseeing key operations and ensuring alignment with our strategic objectives. Duties include managing teams, fostering collaboration, and driving efficiency across departments. Qualifications require a proven track record in a similar role, strong leadership abilities, and exceptional problem-solving skills. The position demands adaptability, effective communication, and a commitment to delivering measurable results in a dynamic environment.

Our client, a premier communications and strategic advisory firm, is in search of an accomplished and visionary Senior PR Account Manager to spearhead the expansion and management of pivotal client accounts, driving results through innovative communication strategies, robust media relations, and cohesive PR initiatives.

The successful applicant will have a proven track record in strategic communications within agency or corporate settings, with a demonstrated capacity to generate tangible business impact and enhance client reputation. This position demands a strategic mindset, outstanding storytelling abilities, and the confidence to serve as a trusted advisor to clients, coupled with strong leadership skills. The ideal candidate will bring expertise in media relations, reputation management, thought leadership, and integrated communications.

Oversee and execute core responsibilities encompassing the development and implementation of strategic initiatives, ensuring alignment with organizational objectives. Conduct comprehensive analysis to identify opportunities for process improvements, operational efficiencies, and innovative solutions that drive productivity and performance. Lead cross-functional teams through collaborative planning, execution, and monitoring of key projects to achieve measurable outcomes. Serve as a liaison between departments and senior leadership to facilitate clear communication, foster alignment, and resolve interdepartmental challenges. Monitor and evaluate performance metrics to assess progress, address discrepancies, and implement corrective actions as needed. Ensure compliance with industry regulations, company policies, and best practices to uphold standards of quality and accountability. Provide mentorship and guidance to team members to enhance skill development, engagement, and retention.

We are seeking a dynamic professional to oversee strategic communications initiatives and cultivate strong client relationships. The ideal candidate will develop and execute comprehensive communication strategies, ensuring alignment with organizational goals while enhancing brand reputation and stakeholder engagement. This role requires expertise in crafting compelling messaging, managing media relations, and coordinating cross-functional teams to deliver consistent, high-impact communication solutions. Additionally, the position demands exceptional client management skills, including the ability to build trust, address needs proactively, and foster long-term partnerships. A proven track record in developing integrated communication plans and driving measurable results in a fast-paced environment is essential.

You will oversee and direct several client accounts, guaranteeing the execution of superior strategic communication solutions.

Develop detailed PR and communication strategies that effectively translate client briefs into actionable, results-oriented plans.

Offer expert guidance on brand positioning strategies, engage stakeholders effectively, manage organizational reputation, and spearhead thought leadership initiatives.

Craft and deliver comprehensive strategic proposals, innovative campaign concepts, and tailored communication plans that are fully aligned with client objectives.

Develop and nurture robust professional partnerships with key senior stakeholders across client organizations.

Identify prospects for expanding accounts, enhancing sales through additional offerings, and fostering enduring client relationships.

Media Relations & Storytelling professionals excel in cultivating and sustaining relationships with journalists, influencers, and media outlets to amplify brand narratives. They craft compelling press releases, pitches, and multimedia content to secure high-impact coverage across various platforms. Responsibilities include monitoring media trends, managing crisis communications, and collaborating with cross-functional teams to align messaging with organizational goals. A deep understanding of storytelling techniques, audience engagement, and industry dynamics is essential, along with exceptional writing, strategic thinking, and interpersonal skills. Proficiency in digital tools and analytics platforms is often required to measure campaign effectiveness and refine outreach strategies.

Develop and utilize robust connections with journalists, editors, media organizations, influencers, and digital platforms to maximize outreach and engagement.

Craft engaging press materials, opinion pieces, executive profiles, and thought leadership content to effectively communicate key messages and enhance brand visibility.

Proactively cultivate and maintain media relationships to secure strategic coverage across both traditional and digital channels.

Conduct media briefings, interviews, press conferences, and other media events.

Track and analyze evolving media trends and developing narratives that are pertinent to the industries served by clients.

Developing and executing campaigns entails strategically planning, coordinating, and implementing promotional initiatives to achieve specific marketing objectives. This role requires a keen understanding of target audiences, market trends, and data-driven insights to craft compelling messaging and select appropriate channels for dissemination. Responsibilities include setting measurable goals, managing cross-functional teams, and monitoring performance metrics to optimize campaign effectiveness. Strong analytical skills, creativity, and proficiency in marketing tools are essential, along with the ability to adapt strategies based on real-time feedback and evolving market conditions.

Oversee the strategic development and implementation of cohesive communication initiatives spanning PR, digital media, social platforms, and experiential events.

Ensure campaign timelines, stakeholder engagement, and deliverables are seamlessly coordinated for effective execution.

Partner with creative, digital, and content teams to execute forward-thinking communication strategies and campaigns that drive engagement and innovation.

Spearhead digital PR strategies encompassing influencer engagement, online reputation oversight, and compelling digital storytelling initiatives.

Skilled in handling crises and safeguarding organizational reputation, this role involves strategic response planning, risk assessment, and stakeholder communication to mitigate potential threats. Candidates must possess strong analytical abilities, exceptional interpersonal skills, and the capacity to operate under high-pressure conditions. Responsibilities include developing crisis protocols, monitoring public sentiment, and coordinating with leadership and external parties to ensure timely and effective resolution. Prior experience in crisis communication, public relations, or a related field is essential.

Provide clients with expert guidance to navigate reputational risks and effectively handle crisis communication scenarios.

Craft strategic crisis response plans, including essential messaging frameworks, prepared statements, and media communications.

Track public opinion closely and take initiative to uncover potential threats to brand reputation before they escalate.

Seasoned professionals skilled in guiding teams and driving organizational success through effective leadership are sought after for this role. The position demands a robust track record in managing high-performing teams, fostering collaboration, and cultivating a culture of accountability. Responsibilities include setting strategic direction, aligning team objectives with company goals, and empowering employees to achieve peak performance. Ideal candidates must exhibit strong communication skills, emotional intelligence, and the ability to inspire and motivate teams under dynamic conditions.

Guide and empower junior members of the account team, fostering their professional growth and cultivating a collaborative learning environment.

Deliverables and communication materials for clients are subject to rigorous quality control and oversight to ensure adherence to established standards.

Develop a collaborative, innovative, and high-performance team environment to drive collective success and foster professional growth.

Analyze data and generate comprehensive reports and insights to support strategic decision-making processes across various departments. Design and implement dashboards, visualizations, and automated reporting systems to track key performance indicators (KPIs) and operational metrics. Identify trends, anomalies, and opportunities within datasets to provide actionable recommendations. Collaborate with cross-functional teams to ensure data accuracy, consistency, and accessibility while adhering to governance and compliance standards. Utilize advanced analytical tools and programming languages, such as SQL, Python, or Tableau, to extract, transform, and present data effectively. Present findings and insights to stakeholders through clear, concise, and visually compelling formats.

Evaluate campaign effectiveness by leveraging media monitoring and analytics tools to assess key performance metrics and insights.

Develop comprehensive client reports that detail campaign effectiveness, audience interaction metrics, and actionable strategic insights.

Leverage analytical insights and performance metrics to refine and enhance upcoming communication strategies.

Seeking candidates with a bachelor’s degree in a relevant field, such as healthcare administration, business, or public health, coupled with a minimum of three years of progressive experience in healthcare management or administration. Strong proficiency in healthcare software systems, electronic health records (EHR), and data analytics tools is essential. Exceptional leadership, communication, and problem-solving skills are required to oversee daily operations, manage staff, and ensure compliance with regulatory standards. Experience in budgeting, strategic planning, and process improvement is highly desirable. The ideal candidate will demonstrate a commitment to continuous learning and adaptability in a dynamic healthcare environment.

A bachelor’s degree in Public Relations, Communications, Journalism, Marketing, or a closely related discipline is required.

A master’s degree or professional certification in communications or public relations is highly beneficial.

With a minimum of seven to ten years of hands-on expertise in strategic communications, public relations, or corporate communications, ideally gained within an agency or corporate setting.

Proven expertise in overseeing key accounts and executing cohesive communication strategies.

Skilled at cultivating extensive media networks and demonstrating a track record of effective media engagement.

Highly advantageous is experience in crisis communication and reputation management.

Proven expertise in strategic planning, operational execution, and performance optimization are essential for success in this role. Candidates must demonstrate exceptional analytical capabilities, problem-solving proficiency, and the ability to drive data-informed decision-making. Strong interpersonal skills, including leadership, collaboration, and cross-functional communication, are critical for engaging with stakeholders and fostering team synergy. A results-driven mindset, adaptability to dynamic environments, and a commitment to continuous improvement are also required. Familiarity with industry-specific tools, methodologies, and compliance standards is a must, along with the capacity to mentor and develop team members.

Developing comprehensive strategic communication plans entails identifying key stakeholders, crafting clear messaging frameworks, and aligning communication efforts with organizational objectives. This role demands expertise in both internal and external communication strategies, including media relations, crisis management, and brand positioning. Responsibilities include conducting audience research, analyzing communication trends, and leveraging data-driven insights to refine messaging and enhance engagement. Candidates should possess strong written and verbal communication skills, proficiency in digital communication tools, and a proven ability to manage multiple projects simultaneously. A background in public relations, marketing, or communications, along with experience in strategic planning, is preferred.

Crafting compelling narratives and producing innovative content stand as essential competencies for this role.

Demonstrates exceptional proficiency in cultivating and maintaining media connections alongside robust networking capabilities.

Skilled in fostering strong client relationships and effectively engaging with stakeholders are essential for this role.

Digital PR and integrated communications professionals should possess a deep understanding of media relations, content strategy, and cross-channel promotional tactics. They must excel in crafting compelling narratives, managing brand reputation, and leveraging earned, owned, and shared media to amplify reach and engagement. Proficiency in analytics tools to measure campaign performance, strong writing and editing skills, and the ability to adapt to evolving digital landscapes are essential. Additionally, experience in crisis communication, influencer partnerships, and stakeholder engagement is highly valued.

Demonstrates strong leadership skills with the ability to effectively guide and oversee a team, fostering collaboration and driving performance toward shared goals.

Proven ability to craft compelling presentations and develop persuasive proposals.

Demonstrated proficiency in organizing tasks, coordinating projects, and managing timelines effectively.

Analytical and insight-generation capabilities are essential for this role, enabling the identification of trends, the evaluation of complex data, and the derivation of actionable insights to inform strategic decisions. The ideal candidate will leverage these skills to dissect information, uncover underlying patterns, and translate findings into clear, compelling recommendations that drive organizational growth and innovation.

Thrives effectively in dynamic, high-pressure settings with the capacity to maintain productivity and composure amidst rapid changes and evolving priorities.

Personal Attributes

Highly experienced professionals with a keen commercial awareness are sought for this role. Candidates must demonstrate a strong understanding of market dynamics and business objectives to drive profitable outcomes. The position requires the ability to analyze industry trends, assess competitive landscapes, and identify growth opportunities while maintaining alignment with organizational goals.

Proactive, innovative, and results-driven professionals are sought to join our dynamic team. Candidates must demonstrate a strong ability to identify challenges and implement effective solutions in a timely manner. Ideal applicants will exhibit a forward-thinking mindset, adaptability, and a commitment to driving continuous improvement in all aspects of their work.

Dynamic and articulate communicator adept at delivering presentations with clarity and confidence.

Detail-oriented professional with a commitment to delivering exceptional quality in all aspects of work.

Demonstrates exceptional ability to build and maintain productive relationships with colleagues, clients, and stakeholders across all levels. Exhibits strong communication skills to effectively collaborate, negotiate, and influence key decision-makers. Proven capacity to manage stakeholder expectations, resolve conflicts, and foster a collaborative work environment.

Capable of efficiently overseeing and prioritizing numerous projects while consistently meeting strict deadlines.

Qualifications

BA/BSc/HND , MBA/MSc/MA , Professional Certificate

Experience Required

7 - 10 years

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