Job Summary
Develop and execute strategic business development initiatives to expand the loan portfolio, ensuring both growth and quality standards, by effectively promoting the organization’s products and services. This includes aligning marketing efforts with set targets to fulfill broader business objectives.
Job Details
KEY DELIVERABLES FOR THIS POSITION (K.P.I’s)
Assigned targets must be met consistently and on schedule. You will be responsible for achieving specific goals established for your role. Each objective will be clearly defined, and your performance will be measured against these benchmarks. Timely completion of tasks and fulfillment of these targets are essential to your success in this position.
Drive sustainable expansion of the loan portfolio through strategic initiatives and targeted outreach.
Oversee the overall quality and performance of the portfolio to ensure alignment with strategic objectives and industry standards. Implement robust monitoring systems to assess risk, return, and compliance while identifying opportunities for enhancement. Collaborate with cross-functional teams to address deficiencies, refine investment strategies, and optimize asset allocation. Maintain meticulous documentation and reporting to support data-driven decision-making and stakeholder communication.
We are seeking a skilled Service Delivery professional to oversee and enhance the efficiency and effectiveness of our service operations. The ideal candidate will ensure seamless service delivery to clients, manage service level agreements, and monitor performance metrics to drive continuous improvement. Responsibilities include coordinating with cross-functional teams, resolving service-related issues promptly, and maintaining high standards of customer satisfaction. The role requires strong analytical skills, proficiency in service management tools, and the ability to develop and implement service improvement strategies. A background in IT service management or a related field, along with relevant certifications, is preferred. Exceptional communication and problem-solving abilities are essential for success in this position.
We are seeking a highly motivated professional to oversee and execute a range of critical duties essential to our operations. The role involves developing and implementing strategic initiatives, managing cross-functional projects, and ensuring alignment with organizational goals. Responsibilities include analyzing performance metrics, identifying opportunities for improvement, and reporting findings to senior leadership. Additionally, the position requires fostering collaboration among teams, optimizing workflows, and maintaining compliance with industry regulations. The ideal candidate will possess strong analytical skills, proficiency in data-driven decision-making, and the ability to lead initiatives with minimal supervision.
Develop and execute the Business Development strategy and corresponding plans tailored to the designated portfolio and objectives, ensuring strict compliance with established policies and processes to achieve predetermined targets.
Managing risks to attain a high-quality portfolio that aligns with established targets involves conducting client training, performing loan appraisals, overseeing portfolio management, ensuring timely loan repayments, and executing follow-up actions.
To guarantee the accurate allocation of all deposits in alignment with customers’ payment schedules within the designated timeframe.
Conducting comprehensive market research within the designated region to pinpoint prospective clientele.
Developing and implementing strategic marketing initiatives—such as promotional campaigns and outreach programs—aimed at increasing brand visibility, generating high-quality leads, and driving conversions.
Conducting customer screening, recruitment, training, and evaluation processes within the designated markets.
Conducting thorough evaluations of loan applications in strict adherence to established credit policies, ensuring comprehensive assessment and efficient processing of loans.
Regularly conducting group and customer visits is essential to monitor service delivery, track loan progress, and assess repayment plans, thereby fostering sustained relationships and ensuring customer satisfaction through ongoing feedback and efficient turnaround processes.
Compiling and distributing daily group status reports, ensuring the branch team remains informed to promote overall branch health and sustainability.
To establish and promote optimal methods for innovation, ensuring the development of enhanced processes, products, and services.
Delivering service quality excellence, fostering customer-centric initiatives, and driving impactful change management to attain targeted business performance and organizational culture.
Requirements
Applicants must possess a relevant academic qualification, such as a Bachelor’s degree in Accounting, Finance, Business Administration, or a related field. A minimum of a 3.0 GPA is preferred, and advanced degrees or professional certifications (e.g., CPA, CFA, or MBA) may be advantageous. Candidates should demonstrate a strong foundation in financial principles, data analysis, and regulatory compliance, along with proficiency in accounting software and spreadsheets. Experience with ERP systems is a plus.
A business-related field diploma is required for this role.
Seeking a candidate with robust proficiency in foundational job skills, including effective communication, meticulous attention to detail, and the ability to collaborate efficiently within a team setting. The ideal applicant should demonstrate strong problem-solving capabilities, adaptability to evolving priorities, and a commitment to meeting deadlines consistently. Prior experience in a fast-paced work environment is preferred, as is a track record of delivering high-quality results under pressure. Proficiency with standard office software, such as Microsoft Office Suite, and excellent time management skills are essential requirements for this role.
Demonstrating exceptional proficiency in negotiation and persuasive communication is essential to this role. The incumbent must exhibit strong selling skills, including the ability to close deals effectively and build lasting client relationships. Key responsibilities involve engaging potential clients, identifying their needs, and presenting tailored solutions that align with organizational objectives. Additionally, the position requires maintaining a deep understanding of market trends, product offerings, and competitive landscapes to drive successful outcomes.
As a dedicated professional in risk management, you will be responsible for identifying, analyzing, and mitigating potential risks to ensure organizational stability and compliance. Your role will involve assessing various risk factors, developing strategies to minimize exposure, and implementing robust control measures. You will collaborate with cross-functional teams to establish risk policies, monitor emerging threats, and report findings to senior leadership. Additionally, you will oversee risk assessment processes, conduct audits, and ensure adherence to regulatory standards. Strong analytical, communication, and problem-solving skills are essential, along with proficiency in risk management frameworks and tools.
Compiles and presents accurate financial data by preparing essential reports in accordance with established accounting standards and regulatory guidelines.
Proven ability to cultivate and maintain strong client relationships through effective communication and interpersonal skills is essential. The ideal candidate will demonstrate expertise in addressing customer inquiries, resolving issues promptly, and ensuring satisfaction through attentive service. Strong problem-solving capabilities and a commitment to delivering exceptional customer experiences are required. Prior experience in customer-facing roles or related fields is preferred, along with the capacity to handle high-pressure situations with professionalism and adaptability.
A strong background in public relations is required, encompassing media relations, crisis management, strategic communication planning, and stakeholder engagement to enhance brand reputation and maintain positive public perception. Proficiency in crafting press releases, managing media inquiries, and leveraging social media platforms is essential. Additionally, the ability to develop and execute PR campaigns, monitor industry trends, and analyze media coverage is critical. Exceptional writing, interpersonal, and organizational skills are necessary to collaborate effectively with cross-functional teams and external partners while ensuring consistent messaging across all channels.
Demonstrated proficiency in addressing complex challenges through analytical thinking and strategic decision-making, ensuring efficient resolution of issues. Exhibits a capacity to evaluate multifaceted situations, identify root causes, and implement effective solutions while maintaining a proactive and resourceful approach.
Analytical skills encompass the ability to gather, interpret, and evaluate information systematically to solve complex problems or make informed decisions. These skills involve breaking down intricate issues into manageable components, identifying patterns, and drawing logical conclusions from data. Strong analytical abilities are essential for roles requiring critical thinking, problem-solving, and evidence-based reasoning. They often include proficiency in quantitative analysis, attention to detail, and the capacity to synthesize diverse information sources into coherent insights. Employers typically seek candidates who can apply these skills to improve processes, mitigate risks, and drive strategic outcomes.
Skilled professionals adept at negotiation are sought to facilitate mutually beneficial agreements through strategic communication and problem-solving. Candidates must demonstrate exceptional interpersonal abilities, a keen understanding of persuasion techniques, and the capacity to navigate complex discussions while maintaining professionalism. Responsibilities include identifying key stakeholders, analyzing opposing interests, and crafting solutions that align with organizational objectives. Proficiency in conflict resolution, active listening, and adaptability in high-pressure situations is essential. Familiarity with negotiation frameworks and prior experience in deal-making or sales-related roles is highly advantageous.
Skilled in fostering productive relationships and collaborating effectively with colleagues, clients, and stakeholders to achieve shared objectives. Demonstrates strong communication abilities to navigate diverse perspectives and resolve conflicts constructively. Adept at active listening and adapting communication styles to suit different audiences, ensuring clear understanding and mutual respect in all interactions.
Persuasive communication abilities are essential, enabling you to effectively engage, motivate, and align stakeholders toward shared objectives. These skills involve crafting compelling arguments, tailoring messaging to diverse audiences, and fostering consensus while navigating differing perspectives. Strong interpersonal and negotiation techniques further enhance your capacity to drive impactful outcomes in collaborative settings.
Proficient in proficiently executing standard general skills, encompassing a comprehensive understanding of foundational competencies necessary for effective professional performance. Demonstrates adaptability in applying versatile abilities across diverse tasks and responsibilities. Exhibits strong problem-solving capabilities and analytical thinking to address routine and unexpected challenges. Maintains high attention to detail while managing multiple priorities within dynamic work environments. Possesses effective verbal and written communication skills to convey information clearly and collaborate efficiently with colleagues. Adheres to organizational standards and procedures to ensure consistency and quality in all assigned duties.
Effective interpersonal and written communication abilities, both in English and French, are essential for this role. The incumbent must prepare and deliver clear, concise presentations and reports, actively engage in discussions, and foster strong working relationships across diverse teams. Proficiency in adapting communication styles to suit various audiences and stakeholders is required. Additionally, the candidate should demonstrate exceptional listening skills to ensure accurate understanding and response to feedback.
We seek a Customer Service professional to address client inquiries, resolve issues, and ensure satisfaction through prompt, courteous, and efficient communication. The ideal candidate will possess strong interpersonal skills, the ability to multitask in a fast-paced environment, and a solution-oriented mindset. Responsibilities include handling calls, emails, and chats, documenting interactions, and collaborating with teams to enhance service quality. Proficiency in CRM software and prior experience in a customer-facing role are required, along with excellent problem-solving abilities and a commitment to delivering exceptional support.
Proficient in utilizing various computer applications and software tools, with a strong command of operating systems, productivity suites, and specialized programs relevant to the role. Demonstrates the ability to navigate digital platforms efficiently, troubleshoot technical issues, and adapt to evolving technological environments. Requires familiarity with word processing, spreadsheet management, data analysis tools, and collaborative platforms to ensure seamless workflow integration. Prior experience with industry-specific software or platforms is advantageous, though not mandatory.
Change Champion
Core Values/ Behavior
We seek a professional who upholds the highest standards of ethical conduct and honesty in all professional interactions. This role requires unwavering commitment to transparency, accountability, and moral principles, ensuring that decisions and actions align with organizational values and legal obligations. The ideal candidate will demonstrate consistency between stated values and actual behavior, fostering trust among colleagues, clients, and stakeholders.
We value and uphold a culture of mutual respect, ensuring that all interactions—whether with colleagues, clients, or stakeholders—are conducted with professionalism and courtesy. This commitment extends to embracing diverse perspectives, fostering an inclusive environment, and addressing conflicts with diplomacy and integrity. By prioritizing respect in every facet of our work, we cultivate a collaborative atmosphere where every individual feels valued and empowered to contribute their best.
Transformation
Passion
Relevant Experience
Seeking candidates with a minimum of two years of hands-on experience in a related field to ensure proficiency and readiness for the role’s demands.
To apply, follow the designated method outlined below.
To submit your application, please utilize the provided link(s) on the company’s official website.
Qualifications
Diploma
Experience Required
2 years
