Oversee and execute a range of critical duties and obligations, ensuring adherence to established protocols and objectives. Deliver strategic contributions by managing key responsibilities, which include developing and implementing processes, coordinating cross-functional initiatives, and maintaining high standards of accuracy and efficiency. Collaborate with stakeholders to align on goals, address challenges, and drive continuous improvement across all assigned functions. Monitor performance metrics, identify trends, and recommend data-driven solutions to enhance productivity and operational excellence.
Deliver technical assistance to MA program personnel in designated thematic focus areas, including Alternative Care, Family Strengthening, and Community Empowerment, while ensuring adherence to organizational benchmarks and directives.
Assist with the execution of trainings and workshops designed to enhance the capabilities of MA program staff regarding program quality standards and pertinent thematic areas.
Provide assistance in executing and overseeing organizational and international quality standards across member associations, while ensuring prompt identification and reporting of any gaps or risks to the Supervisor.
Offer expert technical guidance to MA program teams throughout project design and planning phases, encompassing the formulation of humanitarian and development proposals, while also conducting quality assurance reviews in collaboration with the Supervisor.
Support medical assistants in interpreting federation quality standards within local contexts, ensuring compliance with established guidelines.
Support the development of documentation encompassing best practices, key lessons, and strategic insights for program enhancement, thereby fostering organizational learning and driving continuous quality improvements.
Assist in creating and deploying MEAL tools and processes within the MA support department and extend support to other managed accounts (MA’s) as required.
Facilitate peer learning programs, exchange activities, and educational sessions, with a focus on documenting and sharing best practices to enhance collective knowledge and collaboration across teams.
Assist with the creation or modification of tools, guidance documents, and templates, while facilitating their deployment across Member Associations.
Support MA program teams in implementing program adjustments, including piloting innovative strategies or overseeing transitional phases, as directed.
Engage in external technical forums or networks as needed, facilitating knowledge sharing and collaborative learning without acting as an independent representative.
Ensure the maintenance of safeguarding standards and actively foster a secure environment for all individuals involved.
As an employee or representative of SOS Children’s Villages, your role involves establishing and upholding a secure and nurturing environment for both staff members and the individuals we serve—including children, young people, and adult program participants. Key responsibilities include ensuring the well-being and protection of all stakeholders within the organization.
Dedicate yourself to upholding the Code of Conduct and continually assess the safeguarding impacts of your professional activities.
Engage collaboratively within the team to recognize potential risks and contribute by sharing and implementing proactive prevention and mitigation strategies.
Incorporate safeguarding principles into your everyday activities and responsibilities.
Promptly report any safeguarding concerns in accordance with established procedures.
Foster a culture grounded in core values, uphold accountability at all levels, and enforce a strict zero-tolerance policy against harm.
Requirements
A Master’s degree is mandatory, ideally in disciplines such as social sciences, Project Management, Psychology, Child Rights, Development Studies, or a comparable field.
Possesses a solid grasp of program cycle management, with particular expertise in Results-Based Management (RBM), encompassing project design, implementation, and evaluation.
Professional experience of five to eight years in a related field is required for this role.
Individuals should possess a proven track record in program quality assurance, program design and implementation, or comparable technical advisory functions within development, humanitarian, or social service organizations.
Professionals should possess practical expertise in delivering technical program assistance within a minimum of one specialized domain, including alternative care, family strengthening, child and youth development, or mental health and psychosocial support (MHPSS).
A track record of providing support to program teams and implementing organizational quality standards is required.
Proficiency in program design, planning, and quality review processes is a prerequisite, as is a track record of active participation in capacity-building initiatives such as training sessions, workshops, and learning events.
Proficiency in navigating multicultural and multi-stakeholder settings is a prerequisite for this role.
Technical Proficiency (including proficiency levels; specifying essential or preferred qualifications)
Proven expertise in program quality assurance methodologies and adherence to organizational standards.
Demonstrates a strong track record in facilitating the development, execution, and assessment of programmatic initiatives.
With a moderate level of expertise, you will coordinate and facilitate trainings, workshops, and educational sessions.
Proficient in contextual and cultural awareness necessary for effective program implementation within diverse environments.
Proficiency in safeguarding protocols, accountability frameworks, and ethical programming methodologies is highly advantageous.
Seeking candidates with demonstrated proficiency in monitoring, evaluation, or learning processes.
Professional rewrite:
Experience with program evaluations, performance reviews, or compliance audits is advantageous.
Other essential competencies and interpersonal skills include strong communication abilities, adaptability in dynamic environments, and a collaborative approach to teamwork. Proficiency in problem-solving and critical thinking is required, along with exceptional organizational skills to manage multiple priorities effectively. Demonstrated leadership potential and a commitment to continuous learning are also valued. Additionally, candidates should exhibit emotional intelligence, resilience under pressure, and a customer-focused mindset to ensure high-quality outcomes.
Proven ability to collaborate effectively and convey ideas clearly, both verbally and in writing, fostering productive professional relationships.
Proven capability to thrive in diverse, multidisciplinary, and multicultural team environments, fostering effective collaboration and mutual respect among colleagues from varied backgrounds.
Upholding unwavering ethical integrity and demonstrating a proactive dedication to protection and compliance are essential.
Demonstrates strong organizational skills to handle competing priorities while maintaining high performance in fast-paced environments.
Seeking an individual eager to acquire new skills and actively participate in ongoing enhancement initiatives.
A variety of flexible work arrangements are available, including hybrid, remote, and in-office options. Employees may choose their preferred method based on business needs and team collaboration requirements.
Global collaboration and communication entails thriving in cross-border, multicultural, and time-diverse environments by prioritizing open dialogue, unwavering transparency, and mutual comprehension within dispersed teams.
Cross-functional teamwork is essential, involving close collaboration with professionals from diverse functions and specialized fields to integrate expertise, address challenges as a unified team, and produce impactful results that align with the organization’s strategic objectives.
Effective collaboration in matrix environments requires skillful navigation of both solid and dotted reporting lines, fostering transparent communication, and harmonizing priorities with line and functional managers. It further entails establishing clear roles, responsibilities, and expectations to facilitate seamless, coordinated delivery across teams.
Remaining agile in dynamic environments, the role requires the ability to quickly respond to shifting conditions and modify priorities, methods, and collaborative strategies in tandem with changing project scopes, service requirements, or organizational needs.
You demonstrate a strong sense of ownership and accountability by taking full responsibility for driving tasks and projects forward, proactively tackling challenges, and ensuring commitments, decisions, and actions are executed to completion. Instead of waiting for guidance, you take initiative within your defined role to move initiatives ahead effectively.
Strengthening member associations and fostering their autonomy involves equipping them with essential knowledge, tools, and key learnings derived from projects and services. This enables them to leverage these insights, progressively enhance their capabilities, and achieve greater independence through shared experiences and best practices.
Continuous feedback and transparency involve fostering an environment where insights and data are exchanged openly and constructively, empowering teams and stakeholders to evaluate their performance, drive growth, and enhance their contributions.
Qualifications
MBA/MSc/MA
Experience Required
5 - 8 years
