To deliver outstanding administrative support and operational assistance, ensuring seamless daily functions and enhancing overall productivity within the team. This role requires exceptional organizational skills, meticulous attention to detail, and the ability to manage multiple tasks efficiently under tight deadlines. Responsibilities include coordinating schedules, preparing reports, maintaining records, and serving as a primary point of contact for internal and external stakeholders. A bachelor’s degree in a relevant field, prior administrative experience, and proficiency in office software are essential. Additionally, strong communication skills, both written and verbal, along with a proactive and adaptable approach, are critical for success in this position.
Reporting directly to the Head of Employee Relations, Performance & Wellness, this position is tasked with assisting in the development and implementation of people strategies aimed at fostering an equitable, diverse, and motivating work environment.
This role encompasses fostering strong employee engagement, upholding legal standards, managing performance effectively, and promoting a culture rooted in shared values.
Key responsibilities include managing and overseeing daily operations, ensuring processes run smoothly and efficiently while upholding high standards of quality. Additionally, the role involves collaborating with cross-functional teams to achieve organizational goals, developing and implementing strategic initiatives to drive growth, and monitoring performance metrics to identify areas for improvement. Strong leadership skills are required to motivate and guide teams, along with excellent communication abilities to interact effectively with stakeholders at all levels. Candidates must possess a proven track record in project management, problem-solving capabilities, and the ability to adapt to evolving business needs.
Employee Relations: This role is responsible for fostering a positive and productive work environment by addressing employee concerns, mediating conflicts, and promoting open communication between staff and management. Key duties include investigating workplace issues, resolving disputes, ensuring compliance with labor laws and company policies, and developing initiatives to enhance employee engagement and satisfaction. The ideal candidate will possess strong interpersonal and conflict resolution skills, a deep understanding of employment regulations, and experience in human resources or a related field. Excellent communication abilities and the capacity to maintain confidentiality are essential for success in this position.
Assist in formulating, clarifying, and disseminating HR policies in accordance with Kenyan Labour Laws, applicable regulations, and the Bank’s core principles and governance frameworks.
Oversee employee relations activities such as disciplinary actions, grievance resolution, workplace conduct concerns, and appeal processes, maintaining fairness, uniformity, and adherence to organizational policies and legal standards.
Maintain meticulous and auditable records of employee relations cases while collaborating closely with HR Business Partners and line management, ensuring full adherence to record-keeping and compliance standards.
Drive organizational transformation efforts—such as restructures and branch realignments—while maintaining high levels of employee engagement, ensuring seamless operational continuity, and upholding strict adherence to regulatory requirements.
Deliver prompt and actionable advice to managers to ensure equitable, uniform, and regulatory-compliant handling of employee-related issues, thereby reducing operational and reputational liabilities.
Serve as a panel member during disciplinary hearings, guaranteeing strict observance of due process, procedural fairness, and meticulous documentation in alignment with organizational policies and relevant labor laws.
Oversee interactions with employee representatives and workplace committees, cultivating open dialogue, mutual trust, and cooperative partnerships to uphold a productive and regulation-compliant workplace.
Maintain confidential disciplinary records in an accurate and current state by proficiently managing the ER tracker, guaranteeing that information remains readily available for audits and informed decision-making.
Support the regular assessment and revision of the HR Manual to maintain its compliance with current employment laws, regulatory standards, and emerging trends in the banking industry.
Overseeing performance management involves establishing transparent objectives, conducting regular evaluations, and providing constructive feedback to ensure sustained growth and achievement of targets. This role requires analyzing performance data, identifying trends, and implementing corrective measures to address gaps while fostering a culture of accountability and continuous improvement. Strong analytical skills and the ability to align individual performance with organizational goals are essential, along with proficiency in performance management systems and tools.
Facilitate the planning and dissemination of performance review timelines and communications.
Assist both employees and managers throughout the performance management process to ensure clarity and effectiveness.
Monitor performance benchmarks and oversee the prompt execution of evaluations to maintain alignment with organizational goals.
Responsibilities include maintaining precise performance metrics and compiling insightful performance reports.
Assist with establishing objectives, gathering feedback, and coordinating review processes.
Maintain strict confidentiality and adhere to all established HR policies and procedures.
We prioritize the holistic well-being of our workforce through a comprehensive Employee Wellness program designed to support physical, mental, and emotional health. This initiative includes access to fitness facilities, mental health resources, ergonomic assessments, and wellness workshops, all aimed at fostering a healthier, more balanced work environment. Eligibility for participation may require meeting specific criteria, such as employment status or tenure. The program’s success hinges on active engagement from employees, who are encouraged to take advantage of available resources to enhance their overall well-being. Regular feedback and participation metrics will be utilized to continually refine and improve the program’s offerings to better meet the needs of our team.
The role involves assisting in the implementation of the Bank’s Employee Wellness Program, coordinating wellness initiatives in alignment with the approved Wellness Calendar. Responsibilities include collaborating with accredited wellness service providers, organizing activities, boosting staff participation, and maintaining timely and professional communication with employees.
Support the execution of key inclusion and employee engagement strategies, including diversity forums and employee resource groups, by managing logistics, communications, and feedback systems to strengthen program outcomes and overall impact.
Assist in organizing and implementing employee engagement initiatives, including year-end celebrations and various engagement forums, designed to foster collaboration, ensure organizational alignment, and strengthen company culture.
Co-create and execute employee recognition strategies at the organizational and departmental levels, encompassing formal accolades and peer-driven recognition efforts, to cultivate and sustain a culture of high performance.
Craft and distribute concise, compelling communications about employee wellness programs, policy updates, and engagement initiatives, maintaining strict adherence to internal communication guidelines.
You will achieve performance objectives established in alignment with the Bank’s HR strategy, balanced scorecard, and personal performance targets, guaranteeing measurable outcomes and accountability.
Academic Qualifications: Candidates must possess a minimum of a bachelor’s degree in a relevant field, such as education, psychology, or child development. A master’s degree or higher is often preferred, particularly for senior or research-oriented roles. Additionally, possession of a valid teaching certification or specialized credentials in early childhood education is typically required. Relevant certifications, such as Montessori or Reggio Emilia training, can also strengthen an application.
A bachelor’s degree in human resource management, business administration, or an equivalent discipline is required.
Qualified candidates must possess current memberships in relevant professional organizations and a demonstrated history of publications within their field.
Serves as a distinguished member of the International Human Resources Management (HRM) team.
CHRP-K is an added advantage.
Minimum of three years of relevant work experience is mandatory for consideration in this role. Candidates must possess a proven track record in a comparable position, demonstrating expertise and proficiency in the required field. Direct experience within the industry is highly advantageous and may be prioritized during the selection process.
A minimum of three to four years of hands-on HR generalist experience is required, with particular emphasis on managing employee relations, performance evaluations, and wellness initiatives.
Comprehensive understanding of Kenyan Labor Laws is essential.
Proficiency in managing disciplinary proceedings and collaborating with employee representatives or line managers is required.
Proven track record in spearheading or actively supporting initiatives focused on employee engagement, recognition, and wellness programs.
Competencies:
Demonstrates strong capabilities in planning and organization, ensuring tasks and projects are executed efficiently and in a structured manner with keen attention to detail and prioritization.
Analytical acumen and meticulous precision are essential for this role.
Exceptional proficiency in both verbal and written communication is essential.
Skilled in fostering strong relationships to effectively engage with stakeholders across all organizational levels.
Ethical conduct and unwavering integrity from the foundation of our organizational values. Upholding the highest standards of honesty, transparency, and accountability is essential in all professional interactions and decision-making processes. Adherence to ethical guidelines and compliance with relevant laws and regulations is mandatory to ensure trust among stakeholders and maintain the integrity of our operations.
Possesses exceptional judgment and analytical capabilities alongside unwavering integrity.
Commercial acumen is essential, along with the capacity to align initiatives with overarching business objectives.
Qualifications
BA/BSc/HND
Experience Required
3 - 4 years
