Position Summary
Reporting to the Team Leader – Merchandising, the Field Merchandising Representative (FMR) will execute merchandising initiatives, uphold shelf presentation standards, guarantee product availability, facilitate returns governance, and collect market intelligence across designated outlets. Serving as the primary operational liaison of the company within the retail landscape, the FMR will represent the brand’s standards and ensure alignment with corporate objectives.
Oversee and execute a diverse range of critical duties and responsibilities, ensuring alignment with organizational objectives. Facilitate seamless collaboration across departments to streamline operations and enhance productivity. Develop and implement strategic initiatives that drive efficiency and foster innovation within the team. Monitor performance metrics to identify areas for improvement and implement corrective actions as needed. Maintain compliance with industry regulations and company policies to uphold operational integrity. Provide mentorship and guidance to team members, fostering professional growth and development. Prepare comprehensive reports and presentations to communicate progress and key insights to stakeholders.
The role focuses on optimizing product placement and ensuring shelves are consistently stocked and visually appealing to drive sales and enhance customer experience. Key responsibilities include analyzing sales data to determine optimal product positioning, maintaining inventory levels, and coordinating with store teams to execute nanograms accurately. Additionally, the position requires regular audits to verify phonogram compliance, identify out-of-stock items, and report discrepancies to management for resolution. Strong attention to detail, proficiency in merchandising software, and the ability to collaborate cross-functionally are essential for success in this role.
Responsibilities include maintaining accurate and visually appealing product merchandising and displays in all assigned retail outlets.
Ensure adherence to established shelf visibility benchmarks and execution protocols.
Organize merchandise in strict adherence to authorized nanograms and established merchandising standards.
Maintain impeccable cleanliness, proper facing, clear visibility, and accurate positioning of all products.
Ensure proper display and maintenance of point-of-sale (POS) systems and promotional materials.
Track competitors’ market presence, pricing strategies, and product placement on shelves meticulously.
Responsible for overseeing stock levels, ensuring efficient inventory rotation, and maintaining accurate records of product quantities and expiry dates. Requires meticulous attention to detail, proficiency in inventory management software, and the ability to identify discrepancies. Duties include regular stock audits, coordinating with suppliers for timely replenishment, and implementing rotation systems to minimize waste. Strong organizational and problem-solving skills are essential, along with the capacity to work under pressure during peak demand periods.
Responsible for tracking inventory quantities and initiating alerts for below-target stock levels without delay.
Maintain rigorous adherence to FIFO (First-In-First-Out) stock rotation protocols to guarantee inventory freshness and compliance.
Proactively monitor inventory with approaching expiration dates and promptly elevate any concerns to the appropriate team or supervisor for immediate action.
Remove any damaged or out-of-date inventory from the shelves in compliance with established company protocols.
Analyze movement trends to effectively manage stock levels at retail outlets.
Overseeing returns management and governance processes ensures efficient handling of returned items while maintaining compliance with established policies and regulatory standards. This role involves implementing and monitoring return procedures, optimizing reverse logistics operations, and ensuring seamless coordination between departments to minimize disruptions. Responsibilities include analyzing return trends, identifying areas for process improvement, and enforcing governance frameworks to uphold accountability and transparency. Additionally, the position requires collaboration with stakeholders to align return policies with business objectives and customer satisfaction goals.
Ensure accurate documentation and verification of all returned outlets.
Accurately prepare and validate Goods Return Notes (GRNs), including all required supporting documentation, to ensure compliance and completeness.
Physically inspect all returned items to ensure accuracy before arranging their collection.
Promptly report any returns that appear suspicious or lack clear justification without delay.
Facilitate the reconciliation and accountability processes within returns management to ensure accuracy and compliance.
We are seeking a skilled Outlet Relationship Management professional to oversee and enhance our partnerships with retail outlets. In this role, you will be responsible for cultivating strong, mutually beneficial relationships, ensuring outlets meet performance targets, and identifying growth opportunities. Your duties will include negotiating contracts, monitoring outlet performance, and providing ongoing support to drive sales and customer satisfaction. Additionally, you will collaborate with internal teams to align strategies, resolve issues, and ensure seamless operations across all outlets. The ideal candidate will have proven experience in retail partnerships, strong negotiation skills, and the ability to analyze data to inform strategic decisions.
Cultivate and sustain professional connections with outlet managers and receiving personnel to facilitate seamless operations and foster collaborative partnerships.
Handle routine inquiries from outlets and elevate any unresolved issues to the appropriate level for resolution.
Facilitate seamless coordination throughout delivery operations and merchandising initiatives to ensure efficiency and alignment.
Ensures adherence to regulatory standards and internal policies by overseeing reporting procedures and maintaining compliance across all operational activities. Develops and implements robust frameworks to monitor and document compliance metrics, ensuring transparency and accuracy in all financial and operational disclosures. Collaborates with cross-functional teams to identify potential risks, address gaps in compliance, and implement corrective measures promptly. Conducts regular audits and assessments to verify adherence to applicable laws, regulations, and industry best practices. Provides guidance and training to staff on compliance requirements and reporting obligations, fostering a culture of accountability and ethical conduct.
Document all on-site tasks utilizing approved merchandising platforms and reporting mechanisms to ensure comprehensive data capture.
Prepare comprehensive merchandising, stock, attendance, and market intelligence reports with strict adherence to established deadlines.
Conduct field audits, verification exercises, and operational investigations as needed to ensure compliance and accuracy.
You must maintain adherence to company operational policies, hygiene protocols, and product handling guidelines at all times.
Bachelor’s degree in a relevant field and a minimum of five years of related experience are required. Strong analytical, problem-solving, and communication skills are essential. Proficiency in data analysis tools and software is a must. Candidates must demonstrate experience with project management and the ability to work collaboratively in a team environment. Knowledge of industry regulations and standards is highly desirable. Excellent organizational and time management abilities are necessary to meet deadlines and prioritize tasks effectively.
Holding a minimum GCSE Certificate is required for this position.
A background in Sales, Marketing, Business Administration, or a comparable discipline, evidenced by a relevant certificate or diploma, would be considered an additional asset.
Seeking candidates with a minimum of one to two years of hands-on experience in merchandising, fast-moving consumer goods (FMCG) sales support, retail operations, or field execution roles.
Proficiency in collaborating with supermarkets, key accounts, or modern trade channels is highly advantageous.
Proficiency with mobile merchandising or field reporting systems is a distinct advantage.
Proven expertise in critical thinking, problem-solving, and analytical reasoning, with a strong ability to interpret complex data and derive actionable insights. Demonstrated proficiency in project management, including planning, execution, and monitoring to ensure timely and high-quality deliverables. Excellent communication skills, both written and verbal, facilitating clear articulation of ideas, collaboration with stakeholders, and effective presentation of findings. Adept at managing multiple priorities in fast-paced environments while maintaining attention to detail and adherence to deadlines. Familiarity with industry-specific tools, software, or methodologies as required by the role. Commitment to professional development and continuous learning to stay current with evolving trends and best practices.
Proven expertise in merchandising and shelf execution strategies.
Proficient in stock rotation protocols and the management of returns processes.
Strong interpersonal abilities and adeptness at cultivating and maintaining professional relationships are essential.
Demonstrates meticulous attention to detail and a steadfast commitment to accountability.
Demonstrated capability to thrive in high-pressure, fast-paced FMCG settings with a strong focus on results and efficiency.
Accomplished in generating detailed reports, maintaining strict adherence to designated routes, and efficiently managing time.
Field personnel must demonstrate unwavering integrity and adhere to the highest standards of professionalism in all operational activities.
go to method of application
To submit your application, please utilize the provided link(s) on the company’s official website.
Qualifications
Diploma , KCSE , Professional Certificate
Experience Required
1 - 2 years
