Our client, a prominent restaurant brand in Nairobi with an extensive network of branches, is seeking an experienced and meticulously organized Restaurant Manager to join their team.
The successful applicant must demonstrate exceptional leadership, operational management, and customer service capabilities, with a proven capacity to supervise restaurant functions, elevate team productivity, and uphold superior service standards in a fast-paced dining setting.
Oversee and execute essential duties as outlined, ensuring alignment with organizational objectives and maintaining high standards of performance. Lead key initiatives, manage critical projects, and drive operational efficiency through strategic planning and effective coordination. Collaborate with cross-functional teams to streamline processes, enhance productivity, and deliver measurable results. Monitor progress, assess outcomes, and implement continuous improvements to optimize workflow and achieve departmental goals. Act as a liaison between senior leadership and operational staff to facilitate clear communication, resolve challenges, and uphold accountability across all levels.
Supervise all facets of restaurant operations for the designated branch or shift on a daily basis.
Deliver exceptional customer service to exceed guest expectations and uphold superior standards of satisfaction.
Supervise and coordinate restaurant staff and departmental activities
Evaluate sales performance, track associated costs, and assess operational efficiency to ensure optimal business outcomes.
Oversee the creation and maintenance of staff schedules, addressing any necessary adjustments; enforce company policies to uphold discipline; and evaluate employee performance to ensure alignment with organizational goals.
Maintain strict adherence to hygiene standards, food safety protocols, and operational procedures to uphold regulatory and company requirements.
Address customer feedback and concerns with professionalism and efficiency, ensuring all issues are resolved to the satisfaction of the client.
Oversee stock control activities, track inventory utilization, and manage wastage reduction efforts to ensure optimal resource allocation and minimize losses.
Compile management-focused reports to evaluate operational performance and provide key insights on a regular basis.
Drive strategic business expansion and enhance branch operational performance to foster growth and improve overall efficiency.
We are seeking candidates who possess a Bachelor’s degree in a relevant field or equivalent professional experience, along with a minimum of three years of hands-on experience in a similar role. The ideal candidate must demonstrate proficiency in industry-specific software and tools, as well as strong analytical, problem-solving, and communication skills. Familiarity with project management methodologies and adherence to strict deadlines are essential. Additionally, the ability to work effectively both independently and collaboratively within a team is required.
A four-year degree in Hospitality Management, Business Management, or a related discipline is required.
With a minimum of five years of uninterrupted experience in a fast-paced restaurant setting, you will bring a wealth of practical knowledge to our team.
Demonstrates a strong track record in overseeing restaurant operations and leading teams effectively.
Accomplished leadership abilities paired with exceptional communication proficiency are essential to this role. You will demonstrate a keen aptitude for guiding teams and conveying ideas with clarity and impact.
Delivers outstanding customer service while resolving issues efficiently and effectively.
Demonstrated capability to thrive in high-pressure environments while effectively balancing and prioritizing competing operational tasks and deadlines.
Possesses a comprehensive understanding of hospitality industry standards and food safety regulations.
The ideal candidate will possess the following essential competencies: robust analytical and problem-solving abilities to effectively assess complex situations and develop practical solutions; exceptional communication skills to articulate ideas clearly and persuasively, both verbally and in writing; strong organizational and time management capabilities to prioritize tasks efficiently and meet deadlines consistently; a collaborative mindset to work seamlessly within cross-functional teams and foster productive working relationships; and a proactive approach to identifying opportunities for improvement and driving continuous innovation. Additionally, the role demands a high level of adaptability to navigate evolving priorities and a commitment to maintaining a customer-centric focus in all operational decisions.
Overseeing the seamless functioning of daily restaurant operations is the primary responsibility of this role, which involves ensuring high standards of service, efficiency, and guest satisfaction. Key duties include managing staff schedules, coordinating inventory and supply orders, and maintaining strict adherence to health and safety regulations. Additionally, the position requires conducting regular performance evaluations, resolving customer complaints promptly, and implementing strategies to enhance operational productivity and profitability. Strong leadership, problem-solving skills, and a keen eye for detail are essential, along with prior experience in restaurant management or a related field. Proficiency in POS systems, budget tracking, and staff training is also required to support the restaurant’s long-term success.
Experienced professionals sought to guide teams and oversee operations with strong leadership skills. Responsibilities include directing team activities, ensuring productivity, and fostering a collaborative work environment. Candidates must demonstrate proficiency in team management, conflict resolution, and strategic planning. Excellent communication, delegation, and motivational abilities are essential. Prior supervisory experience in a relevant field is required.
We seek a highly motivated Customer Relationship Management professional to oversee and enhance client interactions, ensuring satisfaction and loyalty. The role involves maintaining accurate records of customer interactions, analyzing feedback to identify trends, and implementing strategies to improve service quality. Proficiency in CRM software, strong communication skills, and the ability to resolve customer issues efficiently are essential. Additionally, the position requires collaboration with cross-functional teams to align customer needs with business objectives, fostering long-term relationships and driving sustainable growth.
Responsible for overseeing cost control measures and maintaining accurate inventory management systems to optimize operational efficiency and financial performance. Duties include monitoring expenditures, analyzing budget variances, and implementing strategies to reduce unnecessary costs. Additionally, this role entails tracking inventory levels, ensuring timely replenishment, and minimizing waste to maintain optimal stock levels. Proficiency in inventory software and strong analytical skills are essential for accurately forecasting demand and preventing shortages or excess stock.
Problem-solving & decision-making
Demonstrates proficiency in effectively conveying information and producing comprehensive reports.
go to method of application
Please utilize the provided link(s) to submit your application via the company’s official website.
Qualifications
BA/BSc/HND
Experience Required
5 years
