Position Summary
Reporting to the Team Leader – Merchandising, the Field Merchandising Representative (FMR) will conduct merchandising tasks, sustain shelf visibility, guarantee stock availability, assist with returns governance, and collect market intelligence across designated outlets. Serving as the primary operational liaison between the company and the trade environment, the FMR will uphold brand presence and operational standards in the field.
Oversee a comprehensive range of critical duties and obligations, including the execution of primary tasks and adherence to established protocols. Ensure all responsibilities are fulfilled with precision, maintaining high standards of performance and accountability. Collaborate effectively with cross-functional teams to achieve organizational objectives and enhance operational efficiency. Demonstrate strong problem-solving abilities and adaptability to meet evolving business demands while contributing to strategic initiatives. Uphold compliance with industry regulations and internal policies to mitigate risks and foster a culture of integrity and excellence.
The role involves overseeing merchandise placement and ensuring optimal shelf execution to enhance product visibility and availability. Responsibilities include coordinating with suppliers, managing inventory levels, and maintaining store presentation standards. Strong organizational and communication skills are essential, along with proficiency in retail software for data tracking and reporting. Prior experience in merchandising or a related field is preferred. The position requires attention to detail, a customer-focused mindset, and the ability to work in a fast-paced environment.
Maintain accurate and visually appealing product merchandising and display standards across all assigned retail locations.
Ensure adherence to agreed-upon shelf visibility and execution standards at all times.
Organize merchandise in accordance with established nanograms and merchandising standards to ensure optimal product placement and visual appeal.
Verify that products are sanitized, appropriately arranged, merchandised effectively, easily accessible to customers, and placed in the correct locations.
Ensure that point-of-sale systems and promotional materials are correctly arranged, updated, and kept in optimal condition at all times.
Track competitor presence, pricing strategies, and stock movement on shelves.
Responsible for overseeing stock levels, ensuring optimal inventory rotation, and maintaining accurate records to prevent overstocking or shortages. Monitors expiry dates and prioritizes the use of first-in, first-out (FIFO) methodologies to minimize waste and enhance product freshness. Collaborates with procurement and sales teams to align stock availability with demand forecasts, adjusting orders as needed to optimize efficiency. Verifies received goods against purchase orders, inspecting for quality and discrepancies, then accurately logs inventory into the system. Addresses stock discrepancies promptly, investigating root causes and implementing corrective actions to uphold inventory integrity.
Oversee inventory levels and initiate immediate escalation for any instances of insufficient stock.
Maintain rigorous adherence to FIFO (First-In-First-Out) stock rotation protocols to ensure timely and accurate processing of inventory.
Proactively detect stock nearing expiration and promptly elevate any concerns to appropriate stakeholders.
Remove damaged or expired inventory from shelves in compliance with established company protocols and guidelines.
Analyze outlet stock levels and maintain appropriate inventory quantities by evaluating consumption patterns and demand forecasts.
Returns Management & Governance involves overseeing the entire lifecycle of returned products, ensuring efficient processing from receipt to final disposition. This role requires analyzing return trends, identifying root causes of returns, and implementing corrective actions to minimize future returns. Strong analytical skills and attention to detail are essential, along with the ability to collaborate with cross-functional teams including logistics, customer service, and quality assurance. Responsibilities include developing and enforcing return policies, tracking return metrics, and ensuring compliance with regulatory standards. Proficiency in data analysis tools and experience in supply chain operations are highly valued, while a proactive approach to problem-solving and continuous improvement is critical.
Ensure the precise recording and documentation of all returned outlets.
Verify that Goods Return Notes (GRNs) are accurately prepared, including all required supporting documentation.
Conduct a thorough physical inspection of all returns prior to their scheduled collection to ensure accuracy and completeness.
Please notify management without delay whenever any returns appear questionable or lack clear explanations.
Facilitate the reconciliation and accountability processes pertaining to returns management, ensuring accuracy and compliance throughout all stages.
The Outlet Relationship Manager is tasked with cultivating and sustaining strong partnerships with retail and wholesale outlets to drive sales and enhance brand presence. This role involves identifying new business opportunities, negotiating favorable terms, and ensuring outlets meet performance targets. Additionally, the position requires regular communication with outlet partners to address concerns, provide support, and gather market feedback. The ideal candidate will have proven experience in sales, account management, or a related field, along with strong interpersonal and negotiation skills. A deep understanding of retail dynamics and the ability to analyze sales data are essential for success in this position.
Cultivate and sustain professional connections with outlet managers as well as receiving teams to ensure seamless collaboration and operational efficiency.
Address routine inquiries from customers about outlet services and promptly elevate any issues that remain unresolved to the appropriate department for further action.
Facilitate seamless coordination throughout delivery operations and merchandising initiatives to ensure efficient execution.
Overseeing adherence to regulatory standards and ensuring accurate reporting, the incumbent will manage compliance obligations while liaising with governing bodies and internal stakeholders. This role demands meticulous attention to detail, a comprehensive grasp of applicable laws and regulations, and the capacity to interpret complex requirements into actionable strategies. The successful candidate will be responsible for preparing and submitting mandatory filings, conducting periodic audits, and maintaining up-to-date documentation to mitigate risks and uphold organizational integrity.
Record every field operation utilizing authorized merchandising systems and reporting instruments.
Prepare and submit accurate merchandising, stock, inventory, attendance, and market intelligence reports in a timely manner.
Conduct field audits, verification exercises, and operational investigations as needed.
Ensure adherence to all company operational policies, stringent hygiene protocols, and meticulous product handling standards.
Bachelor’s degree in a relevant field such as Computer Science, Engineering, or Information Technology required; alternatively, equivalent professional experience may be considered. Minimum of five years of hands-on experience in software development, system administration, or related technical roles, with proficiency in multiple programming languages and frameworks. Strong analytical and problem-solving abilities essential, along with excellent communication skills to collaborate effectively across teams. Prior experience with cloud platforms, DevOps practices, and agile methodologies highly preferred. Demonstrated track record of delivering high-quality technical solutions in fast-paced environments.
A minimum requirement of a Kenya Certificate of Secondary Education (GCSE) is necessary for consideration.
A qualification in Sales, Marketing, Business Administration, or a related discipline is beneficial to this role.
Seeking candidates with a minimum of one to two years of practical experience in merchandising, fast-moving consumer goods (FMCG) sales support, retail operations, or field execution roles.
Proficiency in supermarket, key account, or modern trade channel collaboration is strongly preferred.
Proficiency with mobile merchandising or field reporting systems is beneficial.
Proven expertise in a variety of technical and interpersonal areas is essential for success in this role. Strong analytical thinking and problem-solving capabilities are required, along with the ability to communicate effectively both verbally and in writing. Proficiency in [specific software/tools] and a solid understanding of [industry-specific knowledge] are also necessary. Additionally, candidates should exhibit adaptability to evolving priorities, a commitment to collaborative teamwork, and exceptional organizational skills to manage multiple responsibilities efficiently.
Proven expertise in merchandising strategies and the precise execution of shelf plans.
Proficient in managing stock rotation protocols and processing return transactions.
Proficiency in communication and the ability to cultivate and maintain strong professional relationships are essential.
Demonstrates a high degree of meticulousness and assumes responsibility for outcomes with unwavering commitment.
Demonstrates resilience and composure when operating in high-pressure, rapidly evolving FMCG settings.
Proven ability to produce accurate reports, maintain strict adherence to designated routes, and effectively manage time constraints.
Demonstrates unwavering integrity and professionalism while executing field operations with precision and adherence to ethical standards.
We seek a skilled professional to facilitate the application process using a methodical approach. The individual must possess expertise in navigating established procedures and ensuring all submissions are handled efficiently. Responsibilities include reviewing application materials, verifying accuracy, and maintaining meticulous records throughout the process. Strong attention to detail and adherence to deadlines are essential requirements for this role.
To submit your application, kindly utilize the provided link(s) accessible on the company’s official website.
Qualifications
Diploma , KCSE , Professional Certificate
Experience Required
1 - 2 years
