The position encompasses a comprehensive range of duties and obligations, requiring the incumbent to oversee various operational, administrative, and strategic activities. Duties include, but are not limited to, managing project timelines, coordinating team efforts, ensuring compliance with organizational policies, and maintaining accurate documentation. The role also demands proficiency in analyzing data, identifying areas for improvement, and implementing effective solutions to enhance overall productivity. Additionally, the individual will be responsible for fostering collaboration across departments, serving as a liaison between stakeholders, and aligning initiatives with overarching business objectives. Strong organizational skills, meticulous attention to detail, and the ability to multitask in a fast-paced environment are essential for success in this capacity.
Deliver technical assistance to MA program personnel across designated thematic domains—Alternative Care, Family Strengthening, and community empowerment—while maintaining adherence to organizational protocols and directives.
Support in facilitating trainings and workshops designed to enhance the capacity of MA program staff on program quality standards and pertinent thematic domains.
The role involves assisting with the execution and oversight of organizational and international quality standards across member associations (MA’s), while ensuring any gaps or risks are identified and reported promptly to the Supervisor.
Offer technical expertise to MA program teams throughout project design and planning phases, encompassing the crafting of humanitarian and development proposals, while conducting quality assurance checks in collaboration with the Supervisor.
Collaborate with medical assistants to adapt federation quality requirements effectively within local contexts while maintaining strict adherence to established standards.
Prepare documentation that captures best practices, key lessons learned, and actionable insights for program enhancement, thereby promoting organizational learning and fostering a culture of continuous quality improvement.
Provide assistance in establishing and executing MEAL tools and processes within the MA support department, as well as across all supported MA’s.
Facilitate peer learning programs, collaborative exchange activities, and educational sessions, while also ensuring the documentation and dissemination of best practices.
Develop or adapt tools, guidance materials, and templates, and facilitate their deployment within Member Associations.
Offer technical and operational assistance to Master of Arts (MA) program teams throughout periods of program modifications—including the implementation of innovative methodologies or the navigation of transitional phases—as directed.
Engage in external technical forums or networks as needed, facilitating knowledge sharing and continuous learning processes, while refraining from acting as an independent representative.
To ensure the maintenance of safeguarding protocols and foster a secure environment for all individuals involved.
As part of your role with or on behalf of SOS Children’s Villages, your responsibilities include contributing to the establishment and preservation of a secure and nurturing environment for both staff and the individuals we serve—children, young people, and adult program participants. Your duties encompass the following:
Adhere consistently to the Code of Conduct and continuously assess the safeguarding implications of your professional activities.
Engage collaboratively in team discussions to proactively identify risks and contribute insights on preventive and mitigation strategies and measures.
Incorporate safeguarding principles into all daily decisions and tasks.
Promptly escalate any safeguarding concerns while adhering strictly to established protocols and guidelines.
Champion a culture rooted in ethical values, enforce accountability rigorously, and uphold a firm zero-tolerance stance toward any form of harm.
Requirements
A Master’s degree in social sciences, Project Management, Psychology, Child Rights, Development Studies, or a related discipline is required.
Proficient in program cycle management and Results-Based Management (RBM), encompassing project design, execution, and evaluation.
We seek candidates with a minimum of five to eight years of proven professional experience in the field.
This role requires proven expertise in program quality assurance, program design and implementation, or related technical assistance positions within development, humanitarian, or social service agencies.
Candidates must demonstrate practical expertise in delivering technical program support within at least one specialized thematic field, including alternative care, family strengthening, child and youth development, or mental health and psychosocial support (MHPSS).
Essential is a demonstrated track record of providing support to program teams alongside the implementation of organizational quality standards.
Applicants must have a proven track record of contributing to program design, planning, and quality review processes, coupled with a demonstrated commitment to capacity-building through active participation in trainings, workshops, or learning events.
Proficiency in collaborating within diverse, multicultural, and multi-stakeholder settings is essential.
Technical Skills (with proficiency levels and designation of essential or preferred requirements)
Demonstrates a comprehensive understanding of program quality assurance methodologies and established organizational standards.
Demonstrated expertise in facilitating program planning, execution, and evaluation processes.
With at least two years of practical experience in coordinating and facilitating training sessions, workshops, and educational activities.
Demonstrates a solid grasp of contextual and cultural dynamics pertinent to the execution of program activities.
Proficiency in safeguarding protocols, accountability frameworks, and ethical programming practices is highly preferred.
Seeking candidates with a strong background in monitoring, evaluation, or learning processes, though this is not a strict requirement.
Proficiency in program reviews, assessments, or audits is considered advantageous for this role.
Additional qualifications and personal attributes include strong interpersonal skills, the ability to collaborate effectively in a team environment, and exceptional problem-solving capabilities. Candidates should demonstrate a proactive approach to tasks, excellent organizational abilities, and a commitment to continuous learning and professional development. Strong communication skills, both written and verbal, are essential, as is the capacity to manage multiple priorities in a fast-paced setting. Adaptability to change, a customer-focused mindset, and a keen attention to detail are also highly valued.
Exceptional ability to collaborate and convey ideas effectively, both verbally and in writing.
Proven capability to collaborate effectively within diverse, cross-functional teams spanning multiple disciplines and cultural backgrounds.
Maintains unwavering ethical standards and consistently demonstrates a strong commitment to protecting and preserving integrity.
Demonstrated capability to prioritize and execute multiple assignments concurrently while maintaining high performance standards, even in high-pressure environments.
Open to acquiring new skills and actively participating in ongoing enhancement initiatives.
We encourage a dynamic and flexible approach to work, supporting various methods of collaboration and productivity. Employees are expected to adapt to different work styles and environments, fostering a culture of innovation and efficiency. Key responsibilities include participating in team meetings, contributing to project discussions, and maintaining open communication with colleagues to ensure alignment and progress. Proficiency in digital tools and platforms is essential, alongside strong interpersonal skills to navigate diverse working styles. A commitment to continuous learning and adaptability in evolving work methodologies is highly valued.
Global collaboration and communication – Maintaining clear, consistent communication, transparency, and mutual understanding across diverse countries, cultures, and time zones to ensure seamless collaboration within distributed teams.
Collaborating across various departments and specialized fields, you will partner with colleagues to integrate diverse expertise, address challenges jointly, and drive impactful results that support the organization’s strategic objectives.
Effective collaboration in matrix organizations requires working seamlessly across solid and dotted reporting lines by fostering transparent communication, harmonizing priorities with both line and functional managers, and establishing clear roles, responsibilities, and expectations to facilitate cohesive team delivery.
Remaining agile and versatile is essential, as responsiveness to shifting circumstances is required. Priorities, methods, and collaborative strategies must be adjusted in tandem with the progression of projects, evolving service requirements, or changing organizational demands.
Demonstrating a strong sense of ownership and accountability involves assuming responsibility for driving tasks and initiatives forward, promptly resolving obstacles, and guaranteeing the fulfillment of commitments, decisions, and actions. Rather than awaiting guidance, you will take decisive initiative within your defined role and responsibilities.
Enhancing the capabilities and self-governance of member associations is paramount, achieved by facilitating the dissemination of insights, methodologies, and outcomes from initiatives and services. This ensures associations can leverage shared knowledge to bolster their own competencies and autonomy progressively.
Creating a collaborative environment built on ongoing feedback and transparency is essential, fostering an atmosphere where constructive insights and data are exchanged openly. This approach empowers teams and stakeholders to evaluate their efforts, extract valuable lessons, and drive incremental enhancements in both their work processes and overall impact.
Qualifications
MBA/MSc/MA
Experience Required
5 - 8 years
