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Home Jobs Nairobi Senior Manager, Custody Services

Senior Manager, Custody Services

KCB Bank Kenya  · Banking / Financial Services

Full Time Nairobi
Nairobi
Deadline: 21 August 2026
Posted May 22, 2026

Oversee and execute the full range of responsibilities outlined for this position, ensuring all tasks are completed with precision and adherence to established standards. Facilitate seamless operations by coordinating with cross-functional teams to deliver consistent, high-quality results in alignment with organizational goals. Maintain a proactive approach to identifying opportunities for process optimization, risk mitigation, and efficiency improvements while upholding compliance with industry regulations and internal policies. Serve as a key contributor in strategic planning initiatives, providing data-driven insights and recommendations to enhance performance and drive sustainable growth. Act as a liaison between leadership and operational staff, translating objectives into actionable plans and fostering a culture of accountability and continuous improvement.

Formulate and implement the business strategy to drive the achievement of unit-specific targets while ensuring sustained profitability.

Deliver outstanding customer service by consistently upholding exceptional service standards.

Oversee and enhance Relationship Management and strategic partnerships within the Custody Services business, engaging with a diverse range of stakeholders including customers, fund managers, brokers, regulators, administrators, and other key parties.

Enact stringent risk management standards and compliance obligations, encompassing regulatory mandates, audit protocols, and internal control systems, to ensure organizational adherence and operational integrity.

To expand market share and sustain the existing client base.

Direct and lead a high-performing, motivated team to achieve exceptional results through strategic guidance and cohesive collaboration. Foster a culture of accountability, continuous improvement, and shared objectives to maximize team productivity and engagement.

Responsible for maintaining budgetary oversight and implementing robust cost management strategies to ensure financial efficiency and accountability.

Ensure strict adherence to all relevant regulatory frameworks, including the RBA, CMA, CBK, and CDSC guidelines, when delivering Custody Services.

Drive KCB’s Facility agency business, focusing on loan syndications, bond issuances, and other comparable capital markets transactions, while ensuring adherence to international industry standards.

The position entails executing a range of daily tasks essential to operational efficiency, including overseeing workflow processes, managing routine administrative duties, and ensuring adherence to established protocols. Responsibilities also involve collaborating with cross-functional teams to maintain seamless communication, identifying and resolving operational challenges as they arise, and contributing to the continuous improvement of workplace systems. Additionally, the role requires maintaining accurate documentation, tracking performance metrics, and supporting team objectives through proactive engagement and problem-solving initiatives.

Ensure strict compliance with established operational standards and procedures.

Accurate compilation and timely submission of all regulatory returns must be completed in accordance with the specified deadlines.

Process investment transactions in adherence to established market timelines and service-level agreements (SLAs) to ensure timely execution and compliance.

Responsible for ensuring the timely preparation and delivery of custody services reports to clients in accordance with established deadlines.

Ensure KCB maintains appropriate representation and active participation in both Client Board Meetings and Annual General Meetings.

Deliver expert recommendations on optimal methodologies to the Subsidiary Custody Services Units.

We seek a highly motivated professional to join our team, possessing a strong background in [industry/field], along with proven experience in [specific skill or responsibility, e.g., project management, data analysis, client relations]. The ideal candidate will demonstrate exceptional organizational skills, attention to detail, and the ability to thrive in a fast-paced environment. A bachelor’s degree in [relevant field] or equivalent work experience is required, while additional certifications or advanced education in [specific area, if applicable] are preferred. Proficiency in [specific software, tools, or languages] is essential, and familiarity with [relevant industry standards or practices] is highly desirable. Responsibilities will include [list key responsibilities, e.g., overseeing daily operations, collaborating with cross-functional teams, analyzing performance metrics, and ensuring compliance with company policies]. The successful applicant will exhibit strong problem-solving abilities, excellent communication skills, and a commitment to delivering high-quality results in a collaborative setting.

A bachelor’s degree is required for this position.

A Level 3 qualification from the Chartered Institute for Securities & Investment (CSI) has been successfully completed by the candidate.

The Trustee Development Program of Kenya (TDPK) is actively seeking a dynamic and qualified individual to serve as a Trustee, playing a pivotal role in advancing governance, strategic oversight, and institutional growth. The ideal candidate will possess a strong academic background, preferably in fields such as law, finance, business administration, or related disciplines, complemented by at least five years of progressive experience in governance, nonprofit leadership, or corporate board participation. Proficiency in financial literacy, risk management, and regulatory compliance is essential, alongside exceptional leadership, analytical thinking, and collaborative skills. Responsibilities include providing strategic direction, ensuring adherence to legal and ethical standards, overseeing financial performance, and fostering stakeholder engagement to enhance the organization’s impact and sustainability.

Our position requires a minimum of three years of relevant professional experience in the designated field, ensuring candidates possess the essential skills and expertise for successful performance.

We seek candidates with a strong background in Banking Operations and Banking Operating Systems, demonstrating at least five years of hands-on experience in this field. Proficiency in managing banking operating systems, optimizing transaction processes, and ensuring compliance with regulatory standards is essential. Additionally, the ideal candidate will possess expertise in monitoring operational workflows, resolving system-related issues, and implementing best practices to enhance efficiency and accuracy in banking services.

With a focus on capital and money market instruments and transactions, professionals in this domain must demonstrate a deep understanding of financial markets, regulatory frameworks, and transactional processes. Expertise in areas such as debt securities, equity financing, derivatives, and money market instruments is essential, along with the ability to structure, execute, and manage complex financial transactions. Strong analytical skills, attention to detail, and proficiency in financial modeling and risk assessment are critical requirements. Additionally, familiarity with market trends, compliance standards, and stakeholder management is necessary to ensure seamless transaction execution and regulatory adherence.

We seek a professional with expertise in leading and supervising teams, ensuring optimal performance and collaboration. The ideal candidate will possess proven experience in team management, including delegating tasks, fostering a positive work environment, and driving collective success. Responsibilities include setting clear objectives, monitoring progress, and providing constructive feedback to team members. Strong leadership, communication, and problem-solving skills are essential, along with the ability to motivate and inspire teams toward achieving organizational goals.

Individuals in this role must possess a comprehensive understanding of the Custody environment to effectively execute their responsibilities. Familiarity with custody operations, regulatory compliance, and client asset management is essential for success in this position. Proficiency in navigating custody-related systems, processes, and risk management frameworks is required to ensure seamless service delivery. Candidates should demonstrate a strong grasp of custody best practices, including settlement processes, asset servicing, and transaction monitoring. Additionally, the ability to interpret and apply custody regulations and industry standards is critical for maintaining operational integrity and client trust.

We seek a professional with demonstrated expertise in Relationship Management, specifically within Experience Area 5. The ideal candidate will have a proven track record of building and maintaining strong client relationships, ensuring satisfaction, and identifying opportunities for growth. Responsibilities include managing key accounts, resolving issues promptly, and fostering long-term partnerships to drive business success. Strong communication, negotiation, and conflict-resolution skills are essential, along with the ability to collaborate across departments to align strategies with client needs. Familiarity with CRM tools and a results-oriented mindset are required to excel in this role.

Qualifications

BA/BSc/HND

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