Key Responsibilities
Handle inbound and/or outbound customer calls professionally.
Provide accurate information on products and services.
Address customer inquiries, concerns, and complaints effectively.
Maintain clear, courteous, and professional communication at all times.
Accurately capture and update customer information in systems.
Meet performance targets such as call handling time, quality standards, and customer satisfaction metrics.
Apply critical thinking and problem-solving skills to resolve customer issues efficiently.
Demonstrate emotional intelligence when managing difficult conversations and customer concerns.
Role Requirements
Must be based in Nairobi.
Strong verbal and written communication skills.
Good command of English (spoken and written).
Not currently enrolled in school and fully available for employment.
Available to work full-time, including shifts where applicable.
Strong listening and interpersonal skills.
Demonstrated emotional intelligence, including empathy, self-awareness, professionalism, and the ability to manage challenging customer interactions.
Strong critical thinking and problem-solving abilities.
Ability to remain calm under pressure and make sound decisions.
Basic computer skills.
Qualifications
BA/BSc/HND
