Our client, a prominent telecommunications provider, is seeking to hire a Trade Development Representative.
Reports directly to the Area Sales Manager to ensure alignment with regional sales objectives and to facilitate clear communication of performance metrics, market trends, and strategic initiatives. This role involves regular updates on sales activities, customer engagement, and pipeline developments to support data-driven decision-making at the managerial level. Additionally, the position requires adherence to corporate policies, compliance standards, and reporting protocols to maintain operational consistency across the region.
Job purpose
To prioritize retailer engagement through strategic channel visits, aiming to enhance brand awareness and optimize SIM and Float performance, while ensuring meticulous attention to visibility standards and merchandising excellence at the point of purchase for SOS and Trash agents.
Oversee and execute a comprehensive range of duties essential to the role, including managing day-to-day operations with precision, spearheading strategic initiatives to drive growth, and collaborating closely with cross-functional teams to align objectives. Ensure adherence to organizational policies, maintain meticulous records, and uphold high standards of accuracy and efficiency in all tasks. Identify opportunities for process improvements, implement best practices, and foster a culture of accountability and innovation. Act as a liaison between departments to streamline communication, resolve challenges proactively, and support leadership in achieving long-term goals.
Effectively oversee the identification, recruitment, and mapping of Agents, with a focus on mobile money outlets and high-traffic retail stores.
Regularly visit SOS and Agents in accordance with predetermined route plans (beat plans) to maintain call rates.
Provide essential transaction tools at SSO and agent outlets, ensuring all necessary resources are available. Conduct comprehensive training sessions for SOS and Trash Agents to familiarize them with the processes.
Train staff members on anti-money laundering (AML) compliance and educate supervisors on “Know Your Customer” (KYC) procedures as they pertain to SIM REG regulations.
Float and stock cover and sales management entails continuous monitoring and strict adherence to the 1.5x stock rule for agents, while simultaneously ensuring stock SIMs are sufficiently available to support new registrations and activations.
Merchandising involves establishing and upholding merchandising standards by ensuring the availability of merchandising materials at SOS and Agent outlets.
We seek applicants with a strong academic foundation and relevant professional experience. A degree in a related field is required, along with a proven track record in the industry. Prior experience in a similar role is essential, as are specialized skills pertinent to the position. Additionally, certifications or advanced training may be necessary to meet the job demands.
A Bachelor’s Degree or Diploma in Business, Marketing, or a related discipline is required.
Experience
With a minimum of one year’s background in sales and distribution roles within the Fast-Moving Consumer Goods (FMCG) or telecommunications sectors, candidates should meet this foundational experience requirement.
The essential skills, knowledge, and abilities required for this role encompass a broad range of professional expertise, including leadership, problem-solving, and adaptability. Candidates must demonstrate proficiency in relevant technical domains, such as data analysis, project management, or specialized software tools, depending on the position’s focus. Strong interpersonal skills are crucial for fostering collaboration and effective communication within cross-functional teams. Additionally, the ability to prioritize tasks, manage deadlines, and maintain high levels of productivity under pressure is expected. Familiarity with industry best practices and a commitment to continuous learning are also highly valued attributes.
We prioritize delivering exceptional service by actively listening to and understanding the needs of our customers. Our commitment involves promptly addressing inquiries, resolving issues efficiently, and ensuring a seamless experience at every touchpoint. Requiring strong interpersonal skills, patience, and a proactive approach, this role demands the ability to anticipate customer needs and foster long-term satisfaction. A dedication to continuous improvement and a results-driven mindset are essential to maintaining high standards of service excellence.
Demonstrated ability to influence stakeholders and negotiate effectively is required.
Networking and cultivating strategic partnerships are essential components of this role, requiring the ability to establish and maintain robust professional connections. Key responsibilities include identifying potential collaborators, engaging with stakeholders, and fostering mutually beneficial relationships to support organizational goals. The ideal candidate will demonstrate strong interpersonal skills, a proactive approach to outreach, and a track record of successful partnership development. Additionally, the position entails representing the organization at industry events, coordinating partnership initiatives, and ensuring alignment with strategic objectives.
Analytical reasoning is a critical requirement for this role, necessitating the ability to dissect complex problems, interpret data, and derive actionable insights. Candidates must demonstrate proficiency in evaluating information, identifying patterns, and making data-driven decisions to support strategic initiatives. The position demands meticulous attention to detail, logical problem-solving capabilities, and the capacity to translate findings into clear, concise recommendations. Strong quantitative and qualitative analysis skills are essential to assess performance metrics, assess risk factors, and optimize operational efficiencies.
Interested applicants who satisfy all specified criteria are encouraged to submit their application letter, salary expectations, and a comprehensive CV—including a daytime contact number—via email to jobs1@hcsaffiliatesgroup.com, ensuring “TDR Embassy” is included in the subject line.
Qualifications
BA/BSc/HND , Diploma
Experience Required
1 year
