Overview
Jhpiego is seeking a highly motivated and creative IT & Social Media Intern to join our team. This role is ideal for a tech-savvy individual with a passion for digital communication, content creation, and IT support. The intern will gain hands-on experience supporting IT operations while also contributing to the organisation’s online presence and digital engagement strategy.
This internship offers an exciting opportunity for an early-career professional to gain hands-on experience in ICT, global health communications, digital storytelling, social media strategy and analytics within an international development organization.
The internship will initially run for three (3) months beginning July 2026, with the possibility of extension beyond September based on performance, organizational priorities, and available resources.
Responsibilities
IT Support
Provide first-line technical support to staff (hardware, software, and network issues)
Assist in the installation, configuration, and maintenance of IT equipment
Support troubleshooting of computers, printers, and office software
Help maintain IT inventory and documentation
Assist in ensuring data security and backup processes
Social Media Management
Support the day-to-day management of Jhpiego Kenya’s social media platforms, including LinkedIn, X (Twitter), Facebook, Instagram, TikTok, and other emerging platforms.
Support the scheduling and publishing of social media content aligned with organizational priorities and campaigns.
Monitor social media trends and identify opportunities for audience engagement and visibility.
Respond to basic inquiries and escalate sensitive communication issues where necessary.
Content Development
Develop engaging social media copy, captions, visuals, photography, and short-form video content.
Support coverage of events, campaigns, workshops, and field activities through live posting and digital storytelling.
Assist in adapting technical and programmatic information into audience-friendly digital content.
Coordinate with program teams to gather photos, testimonials, and success stories.
Support basic video recording, photography, and editing for digital campaigns and organizational visibility.
Influencer Campaign Support
Support identification and coordination of influencers and digital content creators aligned with campaign objectives.
Assist in managing influencer engagement processes, content tracking, approvals, and reporting.
Monitor influencer campaign performance and audience engagement metrics.
Support digital campaign amplification and community engagement activities.
Analytics and Reporting
Track and monitor social media performance metrics and engagement analytics.
Prepare monthly social media performance reports highlighting growth, engagement, reach, influencer performance, and campaign visibility.
Support the interpretation of analytics data to improve content strategy and audience engagement.
Brand Visibility and Campaign Support
Support implementation of digital campaigns related to family planning, reproductive health, digital health, and other health priorities.
Ensure content aligns with Jhpiego branding and communication guidelines.
Assist in identifying innovative ways to increase digital visibility and stakeholder engagement.
Administrative and Coordination Support
Provide IT support where needed
Maintain organized content calendars and digital asset folders.
Support coordination with external vendors, designers, influencers, media partners, and photographers where required.
Participate in communications planning meetings and brainstorming sessions.
Required Qualifications
Bachelor’s degree (completed) in: ICT; Computer Science; Communications; Digital Marketing; Public Relations; Journalism; Media Studies; Marketing; Photography / Film Production or a related field
Knowledge of IT systems, troubleshooting, and office software
Demonstrated experience in social media management for a brand, organization, business, or personal portfolio.
Basic understanding of digital communications, influencer engagement, and audience engagement strategies.
Training or exposure in social media analytics and reporting tools is required.
Basic experience in photography, video recording, and short-form video editing is an added advantage.
Familiarity with platforms such as Canva, Meta Business Suite, LinkedIn, X Analytics, CapCut, Adobe Express, or similar tools is desirable.
Strong writing, editing, and storytelling skills.
Basic graphic design and content creation skills are desirable.
Strong organizational skills and attention to detail.
Ability to work collaboratively in a fast-paced environment
Preferred Attributes
Strong technical skills in ICT
Creative and proactive mindset
Interest in global health and development communications
Strong interpersonal and communication skills
Ability to multitask and meet deadlines
Passion for digital storytelling and audience engagement
Interest in digital campaigns, influencer engagement, and multimedia storytelling
What The Intern Will Gain
Practical experience in providing hands-on IT support
Hardware & Software Support – diagnosing and resolving issues with computers, printers, and devices
System Installation & Configuration – setting up operating systems, applications, and update
Cybersecurity Awareness – data protection, password policies, and safe IT practices
IT Asset Management – tracking and maintaining equipment inventory
Practical experience in managing digital communications within an international NGO
Exposure to public health campaigns and strategic communications
Hands-on experience in analytics, influencer campaign management, campaign reporting, and content strategy
Opportunity to support photography, video production, and digital storytelling initiatives
Opportunity to work with multidisciplinary health and communications teams
Professional mentorship and portfolio-building opportunities
Interested Candidates Should Submit
Qualifications
BA/BSc/HND
