Team Summary
Visa Managed Services, a division within Risk and Identity Solutions, plays a pivotal role in Visa’s Value-Added Services portfolio by collaborating with acquirers, issuers, merchants, and fintech clients to mitigate risk, enhance authorization efficiency, and combat fraud. Functioning as an extension of clients’ risk departments, the team integrates consulting capabilities, data-driven insights, and Visa’s proprietary risk solutions to achieve tangible and measurable business results.
We are a cohesive and encouraging team driven by a commitment to assisting clients in navigating an ever-changing risk environment and fostering long-term, sustainable success.
Facilitates the management of critical client relationships, ensuring alignment with organizational goals and objectives. Plays a pivotal role in driving revenue growth and enhancing customer satisfaction through strategic account planning and execution. Collaborates with cross-functional teams to deliver tailored solutions that meet or exceed client expectations. Identifies and capitalizes on opportunities to expand business within assigned accounts, fostering long-term partnerships and loyalty. Monitors key performance indicators to assess account health and proactively addresses any challenges or risks.
As a Visa Managed Service Consultant at Visa, you will be responsible for delivering managed services that optimize client operations and enhance payment solutions. This role involves collaborating with cross-functional teams to design, implement, and maintain secure, scalable systems tailored to client needs. Key responsibilities include analyzing existing processes, identifying inefficiencies, and recommending strategic improvements to drive performance and compliance. You will serve as a trusted advisor to clients, ensuring seamless integration of Visa’s managed service offerings while adhering to industry standards and regulatory requirements. Additionally, you will monitor service delivery, resolve escalated issues, and provide actionable insights to support continuous improvement and client satisfaction. Strong project management skills, technical expertise, and a customer-centric approach are essential for success in this position.
The Consultant oversees a diverse portfolio of client engagements, focusing on acceptance and issuing scenarios, and implements tailored risk strategies to mitigate fraud, enhance authorization efficiency, and drive business expansion.
The Consultant evaluates transactional and performance data across various projects, pinpointing risk patterns and areas for improvement while converting insights into practical, executable strategies. This position collaborates extensively with client teams and internal stakeholders to enhance continuous solution refinement and ensure consistent delivery of managed services.
Oversee a range of essential duties encompassing strategic planning, project management, and cross-functional collaboration to drive organizational objectives forward. Implement and monitor key performance indicators to ensure alignment with company goals, while fostering innovation and continuous improvement across teams. Lead initiatives to optimize operational efficiency, mitigate risks, and enhance stakeholder satisfaction through data-driven decision-making. Serve as a liaison between executive leadership and departmental heads to facilitate clear communication and cohesive execution of business strategies. Maintain a deep understanding of industry trends and competitive landscapes to inform long-term planning and resource allocation. Ensure compliance with regulatory standards and internal policies while upholding the highest ethical and professional standards in all operations.
Oversee a diverse portfolio of client engagements spanning acceptance and issuing use cases, providing expert guidance on payment risk strategy, fraud mitigation, and authorization optimization.
Perform comprehensive evaluations of transaction data, fraud patterns, and authorization performance through the utilization of SQL, Python, and Visa’s specialized analytics tools, with the objective of pinpointing risks, detecting trends, and uncovering opportunities for optimization.
Configure, implement, and fine-tune Visa risk solutions—specifically Cybersource Decision Manager and Feature space—to align with each client’s unique business goals and risk tolerance levels.
Craft and present data-driven recommendations to clients via presentations, performance reports, and strategy reviews, transforming intricate analytical insights into easily understandable and executable actions.
Monitor managed service engagements to sustain ongoing enhancements by monitoring key performance indicators—such as fraud rates, false positive rates, and approval rates—performing regular performance evaluations, and proactively pinpointing opportunities for improvement.
Collaborate closely with product, analytics, and cross-functional teams to facilitate smooth client delivery, identify and escalate potential risks proactively, and support the enhancement of Visa’s managed service offerings—particularly through the investigation of Generative AI-driven workflows for analysis and reporting.
Visa recognizes the critical significance of this position in maintaining the integrity and efficiency of its operations. The role plays a pivotal part in ensuring compliance with regulatory standards, safeguarding financial transactions, and fostering trust among stakeholders. By upholding these responsibilities, the position directly contributes to Visa’s mission of enabling seamless global commerce and reinforcing its reputation as a leader in secure digital payments.
This position plays a pivotal role in enhancing the expansion and client influence of Visa Managed Services by enabling clients to optimize their risk management capabilities through advanced solutions, including Cybersource Decision Manager and Feature space.
You will collaborate on a variety of projects that align with your expertise and interests, gaining exposure to innovative initiatives across the organization. These projects may span multiple departments, fostering cross-functional collaboration and offering diverse challenges. Your involvement will contribute to the development of impactful solutions, allowing you to apply your skills in dynamic environments while expanding your professional network. Each project will present opportunities to refine your abilities and deliver measurable results, supporting both personal growth and organizational success.
You will provide expert risk management consulting services to a diverse client portfolio, assisting them in enhancing fraud strategies, optimizing authorization performance, and reinforcing their overall risk posture with Visa’s comprehensive risk solutions.
You will bridge frontline service insights and client feedback to drive scalable product enhancements, ensuring Visa’s risk solutions better serve a wider client base while fostering increased product adoption and revenue growth.
You will play a key role in advancing initiatives that reinvent our operational and analytical workflows through the strategic deployment of Generative AI, enabling the automation of repetitive tasks, expediting the extraction of actionable insights, and unlocking resources to focus on high-value, complex problem-solving.
Visa mandates a minimum of three in-office workdays, with specific expectations for those days to be clarified by your designated Hiring Manager.
Seeking a candidate with a Bachelor’s degree in a relevant field, complemented by a minimum of five years of hands-on experience in a similar role. The ideal applicant will possess strong analytical skills, exceptional attention to detail, and the ability to work both independently and collaboratively within a team environment. Proficiency in industry-standard software and tools, along with excellent communication and problem-solving capabilities, is essential. Additionally, the role requires adherence to strict deadlines, adherence to compliance standards, and a commitment to continuous professional development.
Demonstrates a strong commitment to assisting clients in expanding their business operations while effectively managing risks associated with payment processes.
Proficient in both written and spoken English, capable of articulating analytical insights and strategic recommendations in a clear, compelling manner to clients and internal stakeholders.
Requires proven expertise in payments, fraud/risk management, consulting, analytics, or a closely related discipline. Demonstrates exceptional analytical abilities alongside practical proficiency in manipulating and visualizing large datasets with Tableau and Power BI.
Proficient in SQL, with expertise in crafting complex queries, including JOIN operations and window functions, alongside Python for data analysis and manipulation—leveraging libraries such as Pandas, NumPy, and data visualization tools.
Adept in machine learning fundamentals and risk analytics, with practical expertise in deploying ML methodologies—such as classification and anomaly detection—to address real-world fraud or risk challenges. Demonstrates exceptional aptitude for structured problem-solving.
Proficiency in Generative AI and Large Language Model (LLM) concepts, coupled with the skill to implement practical and ethically sound applications of AI tools, is essential for enhancing analytical efficiency, automating reporting workflows, and strengthening problem-solving capabilities.
Proven capability to distill complex data and analytical findings into concise, strategic recommendations. Skilled in juggling multiple priorities while delivering high-impact contributions within a dynamic, team-oriented setting. Exhibits a strong client-centric approach, fosters effective collaboration, demonstrates accountability, and maintains an unwavering commitment to continuous improvement.
A minimum of a bachelor’s degree is required, preferably in Computer Science, Mathematics, Statistics, Engineering, Economics, or a related discipline.
Seeking a candidate with at least five years of hands-on experience in payments, fraud or risk management, consulting, analytics, or similar client-facing problem-solving roles.
Possesses a solid grasp of the payment transaction lifecycle and associated risk mitigation strategies, encompassing card scheme regulations and awareness of digital solutions like EMV 3DS and Network Tokenization.
Qualifications
BA/BSc/HND
Experience Required
5 years
