Key Responsibilities:
The SME Business Growth & Market Development position requires a highly skilled professional with extensive experience in driving business growth strategies for small to medium-sized enterprises (SMEs). Responsibilities include identifying and capitalizing on market opportunities, developing innovative products or services, conducting market research, analyzing industry trends, and collaborating with cross-functional teams. The ideal candidate must possess strong analytical skills, excellent communication abilities, a results-driven mindset, and the ability to work independently in a fast-paced environment. Prior experience working in business development for SMEs is preferred.
Implement strategies to drive Small-Medium Enterprises (SME) business growth and expand their presence in the market through targeted business development initiatives that align with the company’s overall strategy and long-term growth objectives.
Generate growth in both revenue and portfolio engagement by implementing targeted promotional efforts, leveraging opportunities for upselling small-to-medium enterprise offerings, and stimulating customer purchases.
Enhance company standing in the market through strategic identification of emerging commercial prospects and cooperative efforts with regional, branch, and support departments to maintain a steady expansion of small-to-medium enterprise (SME) market share.
We are currently seeking a skilled professional to join our team as a Client Relationship and Customer Experience Manager. This position will be responsible for building and maintaining positive relationships with clients through effective communication and outstanding service. Key responsibilities include overseeing the client relationship process, coordinating and facilitating customer needs analysis, and ensuring that all customer inquiries are handled promptly and efficiently. The ideal candidate should possess excellent interpersonal skills, strong problem-solving abilities, and a passion for delivering exceptional experiences to our customers. Prior experience in client relationship management or customer service is preferred, but not required.
Effectively establish and maintain robust business connections with small-to medium-sized enterprises (SMEs) while skillfully managing sales pipeline operations in order to achieve departmental targets and ultimately transform prospects into loyal, contented clients.
Provide superior customer services by proficiently managing everyday interactions while advocating clients’ interests for unsurpassed efficiency levels. Ensure successful alliances remain consistent throughout the journey with a dedicated approach to customer support, relationship management and service quality control.
As a Portfolio Manager with Credit Risk expertise, you will be responsible for managing investment portfolios and assessing credit risk associated with various assets under management. You will work closely with clients to understand their financial goals and objectives and develop strategies that align with these requirements while maintaining optimal risk-adjusted returns. Your role will involve analyzing market trends, conducting thorough research on potential investments, and collaborating with cross-functional teams to ensure the successful execution of investment decisions. Additionally, you will be required to monitor portfolio performance, manage risk exposures, and make recommendations for portfolio adjustments as needed. This position requires a strong understanding of financial markets, credit analysis, and portfolio management principles, along with excellent communication skills and the ability to work effectively in a team environment.
As a Credit Governance Officer, you will be responsible for ensuring the proper management of credit risk through adherence to established guidelines and regulations. This includes monitoring and evaluating loan applications in accordance with Small and Medium Enterprises (SME) underwriting standards, bank policies, and regulatory requirements. Additionally, your role involves supporting credit reviews and making recommendations on facilities to maintain compliance and sound governance practices.
Ensure the safety and efficiency of investment portfolios by maintaining a vigilant approach to risk assessment and management. This includes regularly evaluating account performance, identifying potential hazards, and implementing measures to minimize exposure. Additionally, collaborate with relevant stakeholders to align collateral needs with procurement standards.
We are seeking a highly motivated individual to join our team as a Product Penetration & Cross-Selling Specialist. In this role, you will be responsible for identifying opportunities to increase sales of existing products and introduce new ones in the market. You will work closely with cross-functional teams, including sales, marketing, product development, and customer service, to develop and implement strategies that drive revenue growth and improve profitability. Your goal is to ensure that our customers receive high-quality products and exceptional services that meet their needs and exceed expectations.
The goal is to locate prospective areas of expansion in order to boost profit margins by implementing targeted promotional campaigns for each Small-Medium Enterprise (SME) client. This involves examining current product usage patterns among these clients, recognizing complementary offerings that could be cross-sold, and strategically leveraging this information to create tailored marketing initiatives designed to increase customer loyalty and drive additional revenue streams.
Enhance the knowledge of Small and Medium Enterprises (SMEs) regarding our products in order to fortify their utilization within branches and promote holistic commercial expansion.
We are seeking a highly skilled professional to join our team as an expert in market intelligence, brand strategy, and commercial operations. The ideal candidate will possess strong analytical skills, be able to think creatively and strategically, and have experience working with cross-functional teams. Responsibilities include conducting market research, developing insights, and making recommendations to inform business decisions, as well as overseeing the execution of brand campaigns and managing relationships with key stakeholders. Candidates must have a Bachelor’s degree in Marketing or related field, at least 3 years of experience in marketing or consulting, and strong project management skills.
As a Strategic Market Intelligence Manager for SME Banking, you will be responsible for gathering and analyzing crucial data pertaining to the banking industry in order to inform strategic decisions that bolster your company’s brand presence within the market. Additionally, you will oversee all initiatives related to the branding of SME Banking products and services with the goal of increasing their visibility and value proposition to consumers. Your role will also entail collaborating closely with various internal stakeholders across multiple departments to ensure seamless integration of these initiatives into overall business strategies. Ultimately, your efforts will contribute towards improving the company’s market positioning, enabling more informed decision-making processes, and ultimately enhancing its overall performance in the competitive banking landscape.
The ideal candidate for this position must possess a minimum of two years’ experience in marketing or related field. Strong communication skills are essential, as well as proficiency in Microsoft Office Suite and social media platforms such as Facebook, Twitter, Instagram, LinkedIn, YouTube, TikTok, and Snapchat. Additionally, candidates should have knowledge of digital marketing strategies, including email campaigns, SEO, PPC advertising, content creation, and analytics tools like Google Analytics. A Bachelor’s degree in Marketing or a related field is preferred but not required.
A Bachelor’s degree in Business Administration, Economics, Finance, or a related field from an accredited university is required for this position.
Proficiency in credit management is highly desirable, with a master’s degree in business being preferable.
An applicant should have a minimum of 5 years of work experience within banking services at an established organization in a position corresponding to the job being applied for.
Exceptional abilities in conducting thorough investigations, analyzing complex information, and devising innovative solutions to challenging issues are imperative for this role.
The ideal candidate must possess entrepreneurial and commercial acumen, along with exceptional interpersonal abilities that include strong persuasion, effective management, engaging presentation, and excellent written and verbal communication skills.
Excellent stakeholder management and organizational skills.
An individual who possesses a creative mindset and has the capacity to proactively identify obstacles while devising novel approaches to overcome them.
The candidate must possess expertise in ensuring compliance with sound governance principles and procedures.
The successful candidate must possess proficiency in evaluating creditworthiness and generating comprehensive credit reports.
The National Bank of Kenya is currently seeking a candidate to fill its newly available position. In order to apply, please submit your CV and application letter by Thursday, 14th May 2026. Please note that any applications received after this date will not be considered for the role. Only those candidates who have been shortlisted in our rigorous selection process will receive further communication regarding the next steps of the hiring procedure.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
5 years