Oversee all assigned duties and ensure seamless execution of key initiatives to drive organizational success. Serve as the primary point of accountability for project outcomes and team performance, fostering collaboration and alignment with strategic objectives.
The position requires meticulous processing and administration of insurance claims, guaranteeing precise and prompt resolutions while strictly adhering to established company policies and procedures. Key responsibilities include assessing claims, conducting thorough incident investigations, liaising with all relevant parties, and overseeing the entire claims process—from initial reporting to final settlement. Additionally, the role entails fulfilling all commitments and obligations associated with the risks assumed by the company on behalf of its clients. A critical aspect of this role involves identifying and preventing fraudulent claims to reduce claim expenses and maintain favorable loss ratios.
Oversee a comprehensive range of duties encompassing strategic planning, team leadership, and operational execution to ensure organizational objectives are met efficiently and effectively. Facilitate cross-functional collaboration to drive project success, while monitoring performance metrics to identify areas for improvement and implement corrective actions. Develop and maintain robust policies, procedures, and workflows that enhance productivity and ensure compliance with industry regulations. Provide mentorship and guidance to team members to foster professional growth and cultivate a high-performance culture.
Responsible for the preliminary evaluation and establishment of reserves for newly reported claims.
Review claims to determine their eligibility under the policy provisions.
Provide strategic recommendations regarding the resolution of claims to ensure equitable and efficient settlements.
Inform clients of the acceptance of their claims and provide a detailed explanation of the allocation process.
Analyzing and verifying service provider reports and recommendations, we prepare repair authorization letters for garages and courtesy vehicle correspondence.
Professional Version:
The role involves appointing loss adjusters and investigators to conduct thorough examinations of suspicious claims, ensuring compliance with established timelines.
The department is responsible for generating discharge vouchers for approved offers and producing letters of offer.
Reviewing files post-payment and verifying claim payment vouchers before dispatching them are key responsibilities of this role. Additionally, the position involves ensuring all documentation is accurate and processed efficiently.
Ensure prompt and efficient handling of all inquiries and payments.
Facilitate the disbursement of payments to service providers in a timely and accurate manner.
Third-party recovery specialists are tasked with pursuing outstanding debts owed by external entities to the organization. Their responsibilities encompass conducting comprehensive investigations to identify and locate debtors, initiating contact to negotiate repayment plans, and escalating efforts to legal action when necessary. Proficiency in debt collection regulations, negotiation tactics, and debtor tracing techniques is essential, along with strong communication and interpersonal skills to manage sensitive interactions. Candidates must demonstrate a track record of successfully recovering funds and resolving delinquent accounts while adhering to compliance standards.
Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint, with demonstrated expertise in data analysis and reporting. Exceptional organizational skills with the ability to prioritize multiple tasks effectively in a fast-paced environment. Strong written and verbal communication abilities to collaborate with cross-functional teams and convey complex information clearly. Proven problem-solving aptitude with a keen attention to detail to identify issues and implement efficient solutions. Adept at managing projects from initiation to completion while adhering to deadlines and maintaining high standards of accuracy. Familiarity with industry-specific software or tools as required by the role. Commitment to continuous learning and professional development to stay current with evolving technologies and methodologies.
Proven ability to communicate effectively and build strong interpersonal relationships with stakeholders at all levels, facilitating clear, concise, and professional interactions in diverse settings.
Demonstrates exceptional proficiency in planning and organizational capabilities.
Consistently performs effectively in high-pressure environments while maintaining productivity and composure.
Proven ability to analyze complex situations and make sound judgments under pressure.
Proficient in understanding and adhering to industry-specific rules, regulations, and compliance standards to ensure organizational alignment and operational integrity.
Seeking a highly motivated and customer-centric professional to drive impactful results through a commitment to excellence. This role demands a strong focus on delivering outstanding service while maintaining a dedication to exceeding client expectations. Ideal candidates will possess a results-driven mindset coupled with an unwavering focus on customer satisfaction, ensuring every interaction delivers value and fosters long-term relationships.
Proficiency in key principles of the insurance sector, with a particular emphasis on specialized domains such as fire, life, accident, or marine insurance, is essential.
Demonstrates a solid grasp of applicable regulatory frameworks and legal principles pertinent to the role.
We are seeking candidates with a strong educational background and relevant professional experience. Ideal applicants should possess a minimum of a bachelor’s degree in a related field and demonstrate at least three years of hands-on experience in the industry. Proficiency in key software tools and technologies is essential, along with a deep understanding of industry best practices. Strong problem-solving skills and the ability to work collaboratively in a team environment are also required. Additionally, excellent communication skills, both written and verbal, are necessary to effectively convey ideas and contribute to project success. Experience with project management methodologies is a plus.
A minimum of one year of professional experience in claims handling is required; prior underwriting experience, while not mandatory, is highly beneficial.
Required qualifications include a doctoral degree in a relevant field, along with professional experience in academia or industry. Applicants must demonstrate expertise through publications, research projects, or applied work. Strong analytical, communication, and problem-solving skills are essential, as are proficiency in relevant methodologies and technologies. Familiarity with industry standards, regulatory frameworks, or professional certifications may also be necessary. Candidates should possess the ability to work independently and collaboratively, with a commitment to continuous learning and innovation.
Holds a degree in Actuarial Science, Statistics, or a related business discipline.
Holders of an Insurance Diploma (INK) or candidates currently pursuing such a qualification are encouraged to apply.
Applications must be submitted to the Group Human Resources Manager at Madison Group Limited by email at hr_recruitment@madison.co.ke, ensuring receipt no later than Friday, June 19, 2026.
Qualifications
BA/BSc/HND , Diploma
Experience Required
1 year
