The ideal candidate will assume a pivotal role in enhancing departmental leadership, optimizing operational systems, and cultivating a high-performance team culture, all while guaranteeing seamless lodge operations in a remote setting.
Oversee and execute a comprehensive range of duties encompassing strategic planning, operational management, and team leadership, with a primary focus on driving organizational success and fostering a collaborative work environment. Develop and implement policies, procedures, and performance metrics to ensure alignment with company goals and compliance with industry regulations. Lead cross-functional initiatives, mentor and develop high-performing teams, and champion innovation to enhance productivity and efficiency. Monitor departmental performance, analyze key metrics, and present actionable insights to senior leadership to inform data-driven decision-making. Serve as a liaison between executive leadership, stakeholders, and employees to facilitate clear communication and alignment across all levels of the organization. Additionally, identify opportunities for process optimization, risk mitigation, and cost reduction while maintaining a strong commitment to ethical standards and corporate responsibility.
Provide leadership and management to all operational departments, encompassing Front Office, Housekeeping, Food & Beverage, Kitchen, and Guides, ensuring seamless coordination and execution of daily activities.
Consistently provide an exceptional guest experience by personally hosting and overseeing all service delivery.
Mentor and advise department heads to uphold accountability, facilitate effective communication, and sustain professional standards.
Support the General Manager in optimizing operational logistics, procurement activities, inventory management, and expense control to enhance efficiency and reduce costs.
Supervise lodge operations on a daily basis, ensuring seamless functionality and adherence to established protocols. Additionally, manage staff discipline and performance in the General Manager’s absence to maintain high operational standards.
Partner with the General Manager to develop and execute operational strategies, oversee budget formulation, and deliver comprehensive reporting.
Seeking a candidate with a strong foundation in relevant technical skills and experience, along with the ability to meet specified job requirements. The ideal applicant will possess the necessary qualifications and expertise to excel in the role, ensuring all responsibilities are fulfilled effectively. This position demands a professional who can demonstrate proficiency in key areas while contributing to the team’s success through dedicated performance.
Proven track record in overseeing hospitality operations or managing lodge facilities, with prior experience in the field.
Demonstrates extensive experience in guest relations and operations management roles.
Established track record in leading and developing teams comprising 20 or more employees.
Solid understanding of lodge logistics, stock control, and operational systems.
Excellent leadership, communication, and interpersonal skills.
Experience working in safari lodges or remote hospitality environments is highly preferred.
Qualifications
BA/BSc/HND
