Our client, a prominent telecommunications provider, is seeking a dynamic Trade Development Representative to join their team.
Job purpose
To concentrate on conducting channel visits, enhancing retailer awareness, and improving SIM and Float turnaround, while ensuring optimal visibility and merchandising at the point of purchase for SOS and Trash agents.
Overseeing and executing a range of critical tasks, the role demands a proactive approach to managing daily operations and ensuring alignment with organizational objectives. This position involves coordinating cross-functional teams, identifying opportunities for process optimization, and maintaining rigorous compliance with established policies and industry standards. Additionally, the individual will be responsible for analyzing performance metrics, preparing detailed reports for leadership, and implementing strategic initiatives to drive continuous improvement. Strong analytical skills, meticulous attention to detail, and the ability to multitask in a fast-paced environment are essential to success in this role.
Effectively oversee the identification, recruitment, and mapping of Agents, with a focus on mobile money outlets and high-traffic retail stores to ensure optimal coverage and accessibility.
Regularly conduct visits to SOS and agents in adherence with established route plans (beat plans) to ensure comprehensive coverage and engagement.
Provide essential business tools to facilitate seamless transactions at SSO and agent outlets, while conducting comprehensive training sessions for SOS and Trash Agents on operational processes.
We’re seeking to educate agents on Anti-Money Laundering (AML) protocols and instruct Single Sign-On (SSO) personnel on the Know Your Customer (KYC) process, specifically within the framework of SIM REG.
Ensure adequate stock coverage and monitor sales by diligently enforcing the 1.5x stock rule for agents, while also guaranteeing that SOS maintain sufficient SIM inventory for seamless new registration and activation processes.
Develop and sustain merchandising standards by ensuring the availability of merchandising materials at SOS and Agent outlets.
Seeking individuals with a robust academic background and relevant professional experience. Candidates should possess advanced degrees or specialized training pertinent to the role, along with demonstrated expertise in their field. Prior to work experience in a comparable capacity is essential, ensuring familiarity with industry standards and best practices. Strong analytical, communication, and problem-solving skills are required to excel in this position.
A Business, Marketing, or related field diploma or bachelor’s degree is required for consideration.
Experience
We seek candidates with a minimum of one year of hands-on experience in sales and distribution, preferably within the Fast-Moving Consumer Goods (FMCG) or telecommunications sectors. Prior roles in these industries should demonstrate a strong understanding of market dynamics and customer engagement strategies.
We are seeking candidates with a strong command of industry-relevant technical skills, demonstrated through prior experience or formal education. The ideal applicant will exhibit exceptional problem-solving abilities, adaptability in dynamic environments, and a commitment to continuous learning and professional development. Proficiency in [specific tools/software, if applicable], along with the capacity to collaborate effectively within cross-functional teams, is essential. Strong interpersonal skills, including clear communication and interpersonal awareness, are required to build relationships and drive project success. The role demands meticulous attention to detail, organizational acumen, and the ability to prioritize tasks under tight deadlines while maintaining high standards of quality.
We prioritize delivering exceptional service by deeply understanding and addressing the specific needs of our clients. This role requires a commitment to building strong relationships, actively seeking feedback, and consistently striving to exceed expectations. Candidates should possess excellent communication skills, problem-solving abilities, and a proactive approach to resolving customer inquiries. The ideal applicant will demonstrate patience, empathy, and a results-driven mindset to ensure client satisfaction and loyalty. Proficiency in customer service tools and a keen attention to detail are essential for success in this position.
Demonstrated expertise in persuasion and the ability to negotiate effectively, fostering mutually beneficial agreements through compelling communication and strategic dialogue.
Networking and fostering collaborative relationships are essential components of this role, focusing on cultivating mutually beneficial connections with stakeholders, industry leaders, and potential partners to expand market reach and enhance organizational growth. Key responsibilities include identifying and engaging with key players, maintaining ongoing communication, and leveraging these relationships to drive strategic initiatives and achieve business objectives. Strong interpersonal skills, a proactive approach, and the ability to establish trust are critical requirements for success in this position.
Analytical thinking involves systematically evaluating information, identifying patterns, and drawing logical conclusions to solve complex problems. This skill requires attention to detail, the ability to process large volumes of data, and proficiency in recognizing relationships between variables. Professionals with strong analytical thinking can dissect intricate issues, assess risks, and develop data-driven solutions to enhance decision-making processes. It is essential in roles that demand precision, strategic planning, and evidence-based reasoning to drive organizational success.
Applicants who satisfy the outlined criteria are encouraged to submit their application letter, salary expectations, and a comprehensive CV, including a daytime contact number, to jobs1@hcsaffiliatesgroup.com. The subject line of the email should clearly indicate “TDR Nairobi South.”
Qualifications
BA/BSc/HND , Diploma
Experience Required
1 year
