Ensures comprehensive oversight and accountability for all assigned duties, maintaining a high standard of performance and adherence to established protocols throughout the role.
The incumbent will oversee the end-to-end processing and administration of insurance claims, maintaining precision and efficiency in resolutions while strictly adhering to established company policies and protocols. This encompasses assessing claims, conducting thorough investigations into incidents, liaising with relevant stakeholders, and overseeing all phases of the claim lifecycle—from initial notification through to final settlement. Additionally, the role will ensure the fulfillment of all contractual obligations and commitments made by the company in its capacity as risk bearer for clients. A key responsibility includes identifying and mitigating fraudulent claims to reduce associated costs and sustain optimal loss ratios.
Oversee and execute critical operational duties, ensuring alignment with organizational objectives and industry standards. Develop and implement strategic initiatives to enhance productivity, efficiency, and overall performance. Collaborate with cross-functional teams to foster innovation, streamline processes, and drive continuous improvement. Monitor key performance indicators to assess progress and identify areas for enhancement. Provide leadership and guidance to team members, promoting a culture of accountability and excellence. Maintain compliance with regulatory requirements and internal policies while mitigating risks. Serve as a liaison between departments to facilitate seamless communication and coordination. Analyze data trends to inform decision-making and support long-term strategic planning.
The initial reserving of newly reported claims is conducted with precision and thoroughness.
Evaluate claims to determine their alignment with policy coverage.
Evaluate and propose resolutions for claims settlement, ensuring all pertinent factors are thoroughly assessed.
Professionally notify clients regarding the acceptance of their claims and provide details about the allocation process.
Analyzing and verifying service provider reports and recommendations, the role involves drafting repair authorization letters to garages and composing courtesy vehicle letters.
Skilled professionals will be engaged to conduct thorough investigations into suspicious claims, ensuring prompt completion within established deadlines.
Preparation and issuance of discharge vouchers for approved proposals, along with the creation of formal offer letters.
Reviewing files post-payment and verifying claims payment vouchers before dispatching them constitutes the core responsibilities of this role.
Ensure prompt handling of all inquiries and payments.
Handles the disbursement of payments to process service providers in accordance with established financial guidelines and contractual obligations.
Third-party recovery specialists are tasked with collecting delinquent accounts on behalf of creditors, lenders, or financial institutions. They analyze debtor financial profiles, negotiate repayment terms, and pursue outstanding balances through persistent, compliant outreach. Candidates must possess strong communication skills, a thorough understanding of debt collection regulations, and prior experience in accounts receivable or financial services. The role involves regular reporting to stakeholders, maintaining detailed records of interactions, and adhering to strict compliance standards to mitigate legal risks.
Proven expertise in identifying and nurturing essential skills and competencies is critical for this role. Candidates must possess strong analytical abilities, exceptional communication skills, and a demonstrated capacity to develop and implement effective strategies. Proficiency in relevant industry tools and technologies, along with a track record of delivering measurable results, is essential. Additionally, the ability to collaborate across teams, mentor colleagues, and adapt to evolving business needs is required. A commitment to continuous learning and professional growth is also necessary to stay aligned with organizational objectives.
Proven ability to communicate effectively and collaborate seamlessly with colleagues, clients, and stakeholders across various levels of an organization. Demonstrated expertise in fostering strong interpersonal relationships to enhance teamwork and drive project success.
Demonstrates exceptional proficiency in strategic planning and meticulous organizational abilities.
Demonstrates resilience and composure in high-pressure environments, maintaining performance without compromise.
Proven ability to analyze complex situations and make sound, timely decisions with confidence. Demonstrates strong analytical thinking and adaptability in resolving challenges efficiently.
Proficient in the industry’s standards, guidelines, and regulatory frameworks, with a comprehensive understanding of all applicable rules and requirements.
Results-oriented and client-centric professional dedicated to delivering exceptional value through a commitment to excellence and a deep understanding of customer needs.
Proficiency in the insurance sector, with a focus on specialized domains such as fire, life, accident, or marine insurance, is essential.
Proficient knowledge of applicable laws and regulations pertinent to the role is essential.
We are seeking a candidate with a solid background in the relevant field, supported by hands-on experience in a similar role. Applicants must possess a minimum of three years of professional experience, complemented by a degree in a related discipline. The ideal candidate will demonstrate proficiency in key industry tools and methodologies, along with the ability to adapt to evolving business needs. Responsibilities include analyzing complex data, developing strategic solutions, and collaborating with cross-functional teams to drive project success. Strong analytical, communication, and problem-solving skills are essential for this position.
A minimum of one year of professional experience in claims management is required, with prior underwriting experience considered an additional asset.
Academic and Professional Qualifications Required
A minimum of a bachelor’s degree in a relevant field is essential, with many roles preferring candidates who hold an advanced degree or professional certification. Prior experience in a comparable position, typically ranging from two to five years, is often required, along with specialized knowledge in pertinent industry standards and practices. Strong analytical, communication, and problem-solving abilities are critical, and familiarity with relevant software or technical tools is frequently a prerequisite. Additionally, candidates may be expected to demonstrate proficiency in project management methodologies and compliance with regulatory guidelines.
Hold a Bachelor’s degree in Actuarial Science, Statistics, or a related business discipline.
A Diploma in Insurance (INK) or an ongoing enrollment in such a program is required for this role.
Applications must be submitted to the Group Human Resources Manager at Madison Group Limited, via email at hr_recruitment@madison.co.ke, with receipt of submissions required by Friday, June 19th, 2026.
Qualifications
BA/BSc/HND , Diploma
Experience Required
1 year
