Oversee and manage a comprehensive range of critical duties to ensure seamless operational performance. Develop, implement, and monitor strategic initiatives designed to enhance productivity and efficiency across key business functions. Collaborate closely with cross-functional teams to align objectives, streamline processes, and drive continuous improvement. Serve as a primary liaison between departments to facilitate clear communication and foster a cohesive working environment. Analyze performance metrics and data to identify trends, address inefficiencies, and recommend data-driven solutions. Ensure adherence to company policies, industry regulations, and best practices to maintain compliance and mitigate risks. Provide leadership and mentorship to team members, fostering professional growth and accountability.
Experts in business process analysis, design, and optimization are sought to evaluate, redesign, and enhance operational workflows for maximum efficiency and effectiveness. This role involves conducting detailed assessments of current procedures, identifying inefficiencies or bottlenecks, and developing innovative solutions to streamline processes. Responsibilities include collaborating with cross-functional teams to gather requirements, modeling and documenting revised workflows, and implementing changes to improve productivity, reduce costs, and ensure compliance with organizational standards. Candidates should possess strong analytical skills, proficiency in process modeling tools, and a proven track record of delivering measurable improvements in past roles.
Responsible for overseeing the discovery, documentation, evaluation, and reengineering of complete business processes spanning Finance, Operations, HR, Procurement, and Program Delivery functions.
Create detailed “As-Is” and “To-Be” process maps in adherence with BPMN 2.0 standards and established process management best practices to document workflows accurately.
Analyze workflows to detect inefficiencies, bottlenecks, control deficiencies, and enhancement prospects, thereby fostering operational excellence, scalability, and standardization.
Facilitate the redesign and automation of business processes to enhance operational efficiency and overall effectiveness.
ERP Transformation & Business Requirements Management involves overseeing the strategic overhaul and integration of Enterprise Resource Planning systems while ensuring alignment with evolving business needs. This role requires meticulous analysis of organizational workflows to identify inefficiencies and opportunities for automation, followed by the development and documentation of comprehensive business requirements. Candidates must possess strong stakeholder engagement skills to collaborate with cross-functional teams, including IT, finance, and operations, to gather input and secure buy-in for proposed solutions. Additionally, the position demands expertise in translating business processes into technical specifications, validating system configurations, and ensuring compliance with industry standards and regulatory requirements. The successful applicant will drive continuous improvement initiatives, monitor project progress, and deliver measurable outcomes that enhance operational efficiency and scalability.
Collaborate closely with business stakeholders, project teams, and ERP implementation partners to convert operational needs into clear, actionable functional business requirements.
Align business processes to fully leverage ERP functionalities while ensuring alignment with organizational goals and strategic objectives.
Facilitate ERP design workshops, validate processes, conduct User Acceptance Testing (UAT), and lead implementation activities.
Facilitate the alignment and uniformity of processes to ensure a smooth and effective ERP implementation throughout the organization.
Skilled in cultivating stakeholder relationships, managing organizational change, and driving user adoption are essential for this role.
Conduct workshops, interviews, and collaborative cross-functional sessions to collect requirements and advance process enhancements.
Develop and maintain robust cross-departmental connections to foster a culture of collaboration, ensure strategic alignment, and secure stakeholder endorsement for initiatives.
Assist in implementing change management initiatives, facilitating communication efforts, delivering training sessions, and driving adoption efforts to support process and system transformations.
Your role involves tracking the implementation of new processes and suggesting corrective measures to sustain long-term improvements.
Process Governance, Risk, and Compliance professionals ensure adherence to regulatory standards, mitigate operational risks, and optimize organizational processes to maintain efficiency and integrity. They develop and enforce policies, conduct audits, and implement controls to safeguard against non-compliance, identifying potential vulnerabilities while fostering a culture of accountability. Additionally, they collaborate with cross-functional teams to align business objectives with regulatory requirements, providing strategic guidance to senior leadership on governance frameworks and risk mitigation strategies. Their role encompasses continuous monitoring of processes, reporting on compliance status, and driving improvements to enhance operational resilience.
Develop and sustain robust process governance frameworks, enforce stringent controls, uphold high standards, and maintain comprehensive documentation repositories.
Ensure adherence to organizational policies, donor specifications, audit standards, and all applicable regulatory obligations throughout all processes.
Assist in identifying, evaluating, and addressing operational and process-related risks to enhance organizational resilience and efficiency.
Work collaboratively with Finance, Compliance, and Internal Audit teams to enhance control systems and elevate process integrity.
We are seeking a dynamic professional to oversee performance measurement initiatives and drive continuous improvement strategies. The ideal candidate will develop and implement metrics to evaluate organizational effectiveness, analyze performance data to identify trends, and recommend enhancements to optimize processes. Responsibilities include establishing key performance indicators (KPIs), conducting regular performance reviews, and fostering a culture of data-driven decision-making. Additionally, the role requires collaboration with cross-functional teams to align improvement efforts with strategic objectives, ensuring measurable outcomes and sustained growth. Proficiency in performance metrics, analytical tools, and continuous improvement methodologies is essential, along with strong communication and leadership skills to inspire organizational change.
Establish and uphold process KPIs, performance metrics, and operational benchmarks to ensure alignment with organizational objectives.
Monitor process performance, evaluate improvement initiatives, and document business outcomes to provide actionable insights and support data-driven decision-making.
Design interactive dashboards, generate insightful reports, and provide data-driven recommendations to facilitate informed decision-making processes.
Drive operational excellence and enhance organizational effectiveness by continuously identifying and implementing opportunities for improvement.
WHO WE ARE LOOKING FOR
Required Qualifications include a Bachelor’s degree in a related field, such as Computer Science, Engineering, or Business Administration, along with a minimum of five years of relevant professional experience. Candidates must demonstrate proficiency in project management methodologies, including Agile and Waterfall, and possess strong analytical and problem-solving skills. Excellent communication and teamwork abilities are essential, as the role involves collaborating with cross-functional teams and stakeholders. Familiarity with industry-standard software tools and a proven track record in delivering successful projects on time and within budget are also required.
A bachelor’s degree in Business Administration, Information Systems, Operations Management, Industrial Engineering, or a closely related discipline is required.
Professional rewrite:
Candidates must possess a minimum of five to seven years of hands-on experience in business process analysis, process improvement initiatives, ERP implementation support, or operational transformation projects.
Proven expertise in developing and maintaining detailed process maps and documentation through the application of BPMN 2.0 standards.
Professionals with a proven track record in executing collaborative operational or systems implementation initiatives across diverse functional teams are encouraged to apply.
Demonstrated proficiency in analytical reasoning, meticulous documentation practices, and effective problem-solving capabilities is required.
Proven expertise in operational excellence and process governance is required.
Highly desirable qualifications include a bachelor’s degree in a relevant field, along with at least three years of hands-on experience in a comparable role. Proficiency in industry-standard software and tools, exceptional problem-solving skills, and strong communication abilities are essential. Candidates with additional certifications or specialized training will be given priority consideration. Familiarity with project management methodologies and prior leadership experience are also advantageous.
With a proven track record in organizations such as NGOs, social enterprises, consulting firms, or multinational corporations, candidates should bring hands-on experience to the role.
Proficiency in ERP systems, including Odor, Microsoft Dynamics 365, Oracle NetSuite, SAP, or comparable platforms, is required.
BPM, Lean Six Sigma Green Belt, ABP MP, CAP, PMI-PBA, or comparable professional certifications are viewed favorably during the evaluation process.
Professionals with hands-on experience in workflow automation, systems integration, or digital transformation initiatives are encouraged to apply. Familiarity with streamlining processes, connecting disparate systems, or leading organizational change through technology is highly valued. Candidates should demonstrate a strong understanding of how to enhance efficiency, improve interoperability, or drive innovation in operational frameworks.
Proficiency in contributing to process transformation initiatives within Finance, Procurement, HR, or Operations functions is required.
Seasoned professionals with a track record of spearheading business process reengineering, ERP harmonization, and enterprise transformation initiatives across international, multi-country organizations are encouraged to apply.
Key Skills and Qualifications include a strong analytical mindset, exceptional problem-solving abilities, and proficiency in relevant software or tools. The ideal candidate will demonstrate excellent communication and interpersonal skills, along with the capacity to manage multiple projects efficiently. Experience in [specific industry or field] is highly beneficial, as is a proven track record of meeting deadlines and delivering high-quality results. Attention to detail, adaptability, and a collaborative approach are essential attributes for success in this role. Additionally, the candidate should possess leadership qualities and the ability to mentor junior team members.
Demonstrated proficiency in analytical reasoning and the capacity for incisive critical evaluation is essential.
Accomplished in building strong relationships and fostering effective communication with stakeholders, while adept at guiding productive discussions and ensuring alignment toward shared objectives.
Proficient in both written and spoken communication, with a demonstrated ability to convey information clearly and effectively.
Demonstrates meticulous attention to detail and a strong commitment to maintaining high documentation standards.
Demonstrates exceptional skill in prioritizing tasks effectively while operating within a high-pressure, dynamic setting to meet evolving demands.
We value professionals who demonstrate strong change management skills and an adaptable mindset, enabling them to navigate evolving environments and drive successful organizational transitions.
Demonstrates exceptional proficiency in organizing tasks and efficiently managing time to meet deadlines and maintain productivity.
Demonstrated skill in fostering alignment and partnership among diverse teams and leadership tiers.
A professional who demonstrates a strong commitment to achieving measurable outcomes and embraces a mindset of ongoing enhancement.
Exemplifies unwavering integrity, upholds professional standards, and maintains a strong sense of accountability in all responsibilities.
We are looking for someone who;
Demonstrates Integrity – Consistently fulfills promises, fosters trust through transparent and honest communication, and demonstrates sincere concern for team members.
Demonstrates Courage – Proactively tackles challenging matters with confidence, communicating openly and honestly; seizes fresh opportunities with determination; fully accepts accountability for individual performance and outcomes.
Gathers and evaluates pertinent information and stakeholder input as necessary, exercises sound judgment within their defined scope, and discerns the appropriate moments to escalate concerns or request additional direction.
Facilitates the enhancement of streamlined processes and fosters a culture of operational excellence across the organization.
Balances the need for standardization against practical business considerations.
We offer a comprehensive benefits package designed to support your well-being and professional growth. This includes comprehensive health, dental, and vision insurance, along with a generous retirement savings plan featuring company matching contributions. Employees enjoy paid time off, including vacation, holidays, and sick leave, as well as flexible work arrangements to promote work-life balance. Additionally, we provide opportunities for continuous learning and career advancement through training programs, tuition reimbursement, and mentorship initiatives. Our commitment to fostering a supportive work environment is reflected in these offerings, ensuring both personal and financial stability for our team members.
WHAT YOU’LL GET
In this position within a rapidly expanding, purpose-driven social enterprise, you will gain access to dynamic opportunities for professional and personal growth.
A competitive salary is offered, along with the possibility of a performance-based bonus.
Exceptional organizational culture fosters an environment conducive to continuous learning and professional development.
Colleagues from various backgrounds across the region, along with policies that underscore a dedication to equity and inclusion, are integral to our organization.
You possess the capacity to generate meaningful change within your community, fostering positive transformation and contributing to collective well-being through your actions and initiatives.
Comprehensive health coverage is provided for both the employee and their eligible dependents, including spouses and children.
Negotiated advantageous bank rates for long-term employees and established staff savings and provident fund programs.
Unlimited annual leave, generous parental leave policies, and sabbatical opportunities are available.
Qualifications
BA/BSc/HND
Experience Required
5 - 7 years
