Job Description
Deliver continuous Information, Communication, and Technology (ICT) assistance.
What you will do
Configure new computer systems and perform regular maintenance on computers and related equipment to ensure optimal functionality.
Conduct training sessions to familiarize users with new technologies and provide new employees with guidance on utilizing the email system, internal policies, standard operating procedures, and IT resources effectively.
Provide support in the implementation of network infrastructure, including the installation and configuration of switches and routers.
Safeguard staff data by maintaining secure backups in OneDrive and SharePoint.
Prepare detailed specifications for computers, printers, scanners, tablets, and internet services, and ensure all necessary confirmations are obtained throughout the procurement process.
Daily monitoring of server rooms is conducted to verify that all equipment operates at peak performance levels.
Maintain an accurate and current inventory of all IT assets and equipment.
Collaborate proactively with external service providers to guarantee adherence to and fulfillment of established service level agreements.
Qualifications
A bachelor’s degree in Computer Science, Information Technology, or Business and Information Technology is required.
Additional professional qualifications include Microsoft Certified Professional certification, Compton A+, Compton Network+, or Cisco Certified Network Associate (CCNA), among other recognized and current IT certifications.
Experienced with both Windows and Linux operating systems, with a strong understanding of their respective functionalities and applications.
Exhibits a steadfast commitment to professional integrity and demonstrates meticulous focus on accuracy in all responsibilities.
We seek candidates who exhibit strong behavioral competencies, including effective communication, collaboration, and adaptability in dynamic environments. Problem-solving skills and a proactive approach to challenges are essential, as is the ability to work independently while contributing to team success. Demonstrated leadership, emotional intelligence, and a commitment to continuous learning are highly valued. Candidates should also possess resilience under pressure, a customer-focused mindset, and the capacity to build and maintain professional relationships.
Proficient in conveying information clearly and effectively through both written correspondence and spoken interactions.
Exceptional interpersonal skills and a talent for cultivating strong professional relationships are essential.
Demonstrates a strong commitment to delivering exceptional service to clients, ensuring their needs and expectations are consistently met and exceeded.
Adaptable professionals excel at navigating change and uncertainty with confidence and resilience.
Ensure meticulous attention to quality standards while proactively identifying and mitigating risks throughout all processes.
Demonstrated capacity to analyze complex situations, identify root causes, and implement effective solutions efficiently.
Demonstrates strong interpersonal abilities and a commitment to delivering exceptional service to customers.
Proven ability to learn rapidly and adapt to new challenges with a strong work ethic and dedication to excellence.
Qualifications
BA/BSc/HND , Professional Certificate
