A prominent telecommunications company is actively seeking to appoint a Trade Development Representative to join their dynamic team.
Job purpose
To prioritize in-person retailer visits, aiming to enhance brand recognition and improve the performance of SIM and Float metrics, while ensuring optimal visibility and merchandising standards at the point of purchase for SOS and Trash agents.
Oversee a diverse range of critical tasks ensuring operational excellence, including managing project execution, fostering cross-functional collaboration, and driving strategic initiatives aligned with company objectives. Implement and maintain efficient processes to enhance productivity while ensuring adherence to compliance standards and regulatory requirements. Develop and mentor team members through constructive feedback, goal-setting, and professional growth opportunities to cultivate a high-performing workforce. Monitor key performance indicators to assess progress, identify areas for improvement, and implement data-driven solutions. Serve as a liaison between senior leadership and operational teams to facilitate clear communication, align priorities, and resolve escalated issues promptly.
Effectively oversee the identification and recruitment of Agents, focusing on mobile money outlets and high-traffic retail stores.
Visit assigned SOS and agents consistently, following the predetermined route plans (beat plans).
We are responsible for equipping SOS and Trash Agents with the essential business tools required for seamless transactions at SSO and agent outlets, while also ensuring they are thoroughly trained on all relevant processes.
AML training and development initiatives involve educating agents on anti-money laundering (AML) protocols and standard operating procedures (SOS) pertaining to the Know Your Customer (KYC) process, specifically in connection with the SIM registration (SIM REG) framework.
Responsibilities include overseeing float and stock management while actively enforcing the 1.5x stock rule to ensure agents maintain sufficient inventory. Additionally, you will verify that Stock Sales Officers (SOS) have adequate stock of SIMs to support seamless new registrations and activations.
Develop and enforce merchandising standards by ensuring the availability of merchandising materials at SOS and Agent outlets.
Seeking candidates with a strong academic foundation and relevant professional experience. Applicants should possess the necessary qualifications, including advanced degrees or specialized training in the field, complemented by hands-on experience in a related profession. A proven track record of success in prior roles, along with the ability to apply theoretical knowledge to practical challenges, is essential. Additionally, familiarity with industry standards, regulatory requirements, and best practices is highly valued.
A Bachelor’s or Diploma in Business, Marketing, or a closely related discipline is required.
Experience
Professional Version:
A minimum of one year of hands-on experience in sales and distribution roles within the fast-moving consumer goods (FMCG) or telecommunications (Telcos) sectors is required.
We seek a candidate who demonstrates strong proficiency in key competencies aligned with our organizational goals. The ideal individual must exhibit exceptional analytical skills, with a proven ability to interpret complex data and derive actionable insights. Excellent communication and interpersonal abilities are essential, enabling effective collaboration with cross-functional teams and stakeholders. Additionally, the role demands meticulous attention to detail, ensuring accuracy in all tasks and deliverables. Proficiency in industry-specific tools and software is required, along with a commitment to continuous learning and adaptability in a fast-paced environment. Experience in [specific field or industry] is preferred, though transferable skills will be considered.
We prioritize customer satisfaction by ensuring all interactions and services align with their needs and expectations. Our team actively seeks feedback to enhance our offerings and resolve issues promptly, demonstrating a commitment to delivering exceptional experiences. Candidates should possess strong communication skills and a proactive approach to addressing customer concerns, with a focus on maintaining long-term relationships and fostering trust.
With strong prowess in persuasion and negotiation, the ideal candidate will effectively engage stakeholders, resolve conflicts, and secure favorable agreements through strategic communication and compelling arguments.
We cultivate and strengthen professional relationships and strategic alliances to drive collaborative success. This involves actively engaging with stakeholders, fostering mutual trust, and identifying opportunities for mutually beneficial cooperation across various sectors.
Analytical thinking involves systematically evaluating information to derive meaningful insights and solve complex problems. Professionals in this role must possess strong logical reasoning abilities, attention to detail, and proficiency in interpreting data to identify patterns and trends. Responsibilities include dissecting intricate issues, assessing potential solutions, and making data-driven decisions to enhance operational efficiency and strategic outcomes. A solid foundation in quantitative analysis, critical reasoning, and problem-solving methodologies is essential for success in analytical roles.
Qualified candidates are encouraged to submit a cover letter, their salary expectations, and a comprehensive CV—including a daytime contact number—via email to jobs1@hcsaffiliatesgroup.com. Kindly ensure the subject line includes “TDR Nairobi South.”
Qualifications
BA/BSc/HND , Diploma
Experience Required
1 year
