Responsibilities include overseeing daily operations to ensure efficiency and adherence to company policies, managing and motivating a team to achieve performance targets, and collaborating with other departments to streamline processes and resolve interdepartmental issues. Additionally, you will be responsible for analyzing data to identify trends, preparing comprehensive reports for senior management, and implementing strategic initiatives to enhance productivity and profitability. Your role will also involve maintaining compliance with industry regulations, fostering a positive work environment, and addressing any operational challenges promptly and effectively.
Responsible for devising, implementing, and sustaining the website’s strategic direction, development initiatives, and ongoing upkeep.
Play a pivotal role in crafting and executing an innovative web communication strategy for the corporate website(s), its child or affiliated sites, and the Knowledge Repository, ensuring alignment with the organization’s mandate, strategic goals, and brand identity.
Oversee the ongoing development, upkeep, and improvement of the organization’s Drupal and State-based web platforms, guaranteeing their operational reliability, intuitive design, user accessibility, and technical performance while maintaining seamless interoperability and integration capabilities.
Establish technical and compatibility benchmarks to guarantee that UNEP web platforms are fully accessible to all users, regardless of language preferences.
Provide direction to web developers, designers, and service providers to facilitate the implementation of technical solutions and enhancements across web platforms and the Knowledge Repository.
Deliver technical assistance to internal stakeholders and end-users on website functionality, Knowledge Repository navigation, and content management system operation.
Troubleshoot technical issues, bugs, and errors to maintain the seamless functionality of UNEP’s web platforms and Knowledge Repository, ensuring optimal performance and reliability.
Work collaboratively with internal IT support teams and external vendors to resolve intricate technical issues, manage necessary services and subscriptions, and oversee the successful deployment of new applications.
Business analysis and quality assurance responsibilities include evaluating processes, identifying areas for improvement, ensuring compliance with standards, conducting thorough testing, documenting findings, and collaborating with stakeholders to enhance overall performance and reliability. This role requires strong analytical skills, attention to detail, proficiency in quality assurance methodologies, and the ability to interpret data to drive informed decision-making. Key tasks involve analyzing business requirements, developing test plans, executing validation procedures, and reporting discrepancies to facilitate corrective actions. Effective communication and problem-solving abilities are essential for bridging gaps between technical teams and business objectives.
Perform business analysis, process mapping, and requirements elicitation to ascertain the needs and priorities of internal stakeholders, subsequently defining precise business requirements for websites, campaign sites, and the Knowledge Repository.
Translate business requirements into precise application functionality, specifications, project documentation, and structured work plans to ensure alignment with organizational objectives.
Leverage innovation, design thinking, and prototyping methodologies to conceptualize and develop new products and solutions.
Act as the central liaison for internal stakeholders, guaranteeing that the web platform and Knowledge Repository maintain content and functionality aligned with business goals, integrated with broader strategies, and consistently refreshed across languages.
Collaborate effectively with graphic designers, UX/UI specialists, and content creators to uphold visual consistency, usability, and branding standards throughout the website.
Deliver expert-led training sessions for staff, content creators, and web users on optimal content management techniques, effective CMS utilization, adherence to website protocols, and template application to foster heightened awareness of how digital platforms bolster user engagement and expand UNEP’s audience reach.
Developing and overseeing a comprehensive content strategy, including planning, creation, distribution, and performance analysis, to ensure alignment with organizational objectives and audience engagement. This involves curating high-quality content, optimizing it for various platforms, and continuously refining approaches based on data-driven insights and feedback. Responsibilities include collaborating with cross-functional teams, managing editorial calendars, and maintaining brand consistency across all channels. Strong project management skills and proficiency in content management systems are essential.
Develop and deploy a robust web content strategy that harmonizes with the organization’s goals and resonates with the intended audience across web platforms and the Knowledge Repository. Establish a streamlined workflow and content management system to facilitate seamless page and feature development, implementation, editing, and translation processes.
To curate premium content for the website, meticulously verify its accuracy, craft it to captivate audiences, optimize it for search engines, and ensure full alignment with brand standards.
Ensure consistent branding, theming, and template compliance through routine quality control checks, verifying uniform presentation across all web pages, including fonts, formatting, icons, images, and layout.
Monitor feedback diligently and address it effectively by refining current content and spearheading the creation of new, specialized sections and webpages.
Craft innovative organic and paid digital marketing initiatives designed to elevate messaging and foster engagement centered on the triple planetary crisis and its associated campaigns.
Develop strategic plans and lead campaigns across multiple digital platforms, such as search engines, Google and Bing paid search, and YouTube.
Monitor performance metrics and implement optimization strategies to enhance system efficiency, reliability, and scalability. Analyze data trends, identify areas for improvement, and execute corrective actions to ensure optimal system performance. Collaborate with cross-functional teams to align performance goals with business objectives and maintain high availability standards.
Develop a comprehensive measurement framework to evaluate the performance of web platforms, the Knowledge Repository, web pages, and campaigns, while ensuring ongoing monitoring and reporting of performance metrics.
Monitor web platform performance metrics, including traffic volume, user engagement levels, and conversion rates, by leveraging advanced analytics tools to gather and interpret data.
Analyze data systematically to uncover meaningful trends, pinpoint areas requiring enhancement, and seize opportunities to elevate user experience, boost traffic, and advance key business objectives.
Oversee reporting procedures, delivering performance analyses on a monthly, quarterly, and annual basis, as well as for targeted campaigns.
Develop and execute optimization strategies grounded in data-driven insights, including A/B testing methodologies, SEO enhancements, and usability refinements, to drive measurable improvements in performance.
Perform comprehensive market research and trend analysis to uncover fresh opportunities for enhancing the performance of web initiatives and marketing campaigns.
Keep abreast of the latest advancements and innovations in digital marketing tools and methodologies to ensure strategic alignment with industry developments.
Gathers and evaluates data to detect trends or patterns, subsequently offering insights through various data visualization techniques, including graphs, charts, tables, and reports. This facilitates data-driven planning, decision-making, presentation, and reporting processes.
Education
An advanced university degree—specifically a master’s degree or its equivalent—in Software Engineering, Computer Science, Information Systems, Communication, Public Information, or a closely related discipline is mandatory.
A first-level university degree, supplemented by a minimum of two additional years of relevant professional experience, may be considered equivalent to an advanced university degree.
Preferred candidates will have completed both degree and nondegree programs in data analytics, business analytics, or data science.
Seasoned professionals with demonstrated expertise in relevant fields are sought for this role, requiring a minimum of [X] years of hands-on experience. Applicants must possess a proven track record of delivering results in [specific industry/field], supported by a strong background in [key skills or responsibilities]. Experience in [specific task or project type] is highly advantageous, as is familiarity with [relevant tools, technologies, or methodologies]. Candidates should exhibit the ability to [specific competency or achievement] within dynamic work environments.
A minimum of five years of progressively responsible experience in developing and managing web and knowledge platforms within a large science-based organization or a related field is required.
Extensive experience leading large-scale technical projects within complex, multi-stakeholder environments is essential.
Proficiency in content management systems for websites, specifically Drupal, along with expertise in web content coordination, is essential.
Proficiency in overseeing library or knowledge platforms, particularly the technical administration of repository software like Space, is essential.
A proven track record of at least two years in leading cross-functional teams is essential, with accountability for strategic planning, performance oversight, and the successful execution of deliverables.
Proficiency in digital media strategy, transformation initiatives, campaign management, and other public information dissemination methods is essential.
Desired experience includes leading change management efforts within the United Nations framework or comparable international bodies.
Proficiency in utilizing project management software, such as Microsoft Project, is preferred.
A minimum of two years of relevant experience in data analytics or a related field is preferred.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
5 years
